County of Alameda
Information Technology Specialist IV (#1795)
Bargaining Unit: SEIU 1021 - Misc Sub/Para Prof (012)
$40.05-$44.13 Hourly / $3,003.75-$3,309.75 BiWeekly /
$6,508.13-$7,171.13 Monthly / $78,097.50-$86,053.50 Yearly
Notify Me when a Job Opens for the above position(s)
DESCRIPTION
|
|
Under general supervision, perform journey-level control, operational, and monitoring functions and procedures related to large-scale, multi-platform computer systems, as well as batch operations, production scheduling, maintenance of report and scheduling databases, and related duties as required.
DISTINGUISHING FEATURES
Information Technology Specialist IV is the fourth level in a specialized, flexibly staffed four (4) classification series responsible for the support of various computer information systems. Employees in this classification report directly to the respective workgroup appointed administrative staff.
This classification is unique to the Information Technology Department (ITD). It is distinguished from information technology classifications in other departments in that the latter provide operation, maintenance, development, and/or technical or user support services at various levels with respect to systems utilized within those departments/agencies or between a limited number of departments/agencies. Information Technology Specialists IV are involved with the performance of system control, information processing, and output functions with respect to the full range of systems utilized by and between ITD and all of its customer departments/agencies for the benefit of those departments/agencies.
This classification is distinguished from the next lower classification of Information Technology Specialist III in that Information Technology Specialists IV spend a majority of time operating a complex multi-processing, multi-platform computing environment and associated auxiliary equipment on an independent basis, whereas Information Technology Specialists III receive instruction in these duties and perform them at the trainee level under close supervision. Additionally, Information Technology Specialists IV are expected to act as mentors to Information Technology Specialists I and II.
This classification is distinguished from the next higher classification which is to be determined by the assigned department functional area in that the latter has lead responsibility for designing and testing smaller projects or defined segments of larger projects, whereas Information Technology Specialists IV are typically assigned to assist in these duties.
|
EXAMPLES OF DUTIES
|
|
NOTE: The following are the duties performed by the employees in this classification. However, the employees may perform other related duties at an equivalent level. Each employee in the classification does not necessarily perform all duties listed. 1. Manages a wide range of computer information systems; schedules all production work, maintains various application databases.
2. Provides process oversight to assure continuous processing integrity of managed systems; receives input data and processes it through various application systems; performs necessary code corrections as instructed; discerns problems and develops possible solutions from system messages; determines the severity of problems and whether they are independently correctable or should be referred to higher level staff.
3. Maintains an accurate record of system errors and other difficulties as dictated by ITD procedures and guidelines; reports malfunctions to immediate supervisor, senior programmers, or vendors; determines the cause of disruptions and takes action to maintain continuous processing. May make associated and minor program revisions as instructed by a supervisor or senior programmer.
4. Executes Unit, System, and User Acceptance Tests in order to assure proper program and system functioning in preparation for actual production work.
5. Performs a variety of monitoring/diagnostic activities to maintain network and online up-time.
6. May perform system and other related equipment installations and maintenance.
7. Documents, updates, and maintains operation procedures.
8. Provides guidance to lower-level Information Technology Specialists.
9. Completes technical training courses as defined by the department.
10. When primarily assigned responsibility for maintenance of the Tape Library:
a) Coordinates resource availability.
b) Conducts training as needed.
c) Writes procedures and establishes controls as needed.
d) Defines, analyzes, and proposes corrective actions to supervisors on all problems.
e) Analyzes workflow and implements efficiency measures as required.
11. When assigned as the lead worker of the workgroup:
a) Plans, assigns, directs, reviews, and evaluates the work of staff assigned to the workgroup.
b) Assumes full responsibility for assuring that all output data is prepared according to specified procedures and is distributed to the end users in a timely manner.
c) Prepares and maintains documentation and procedures.
d) Confers with supervisors or senior analysts to determine work requirements, report requirements, and production deadlines.
e) Evaluates system problems and works with vendors and other responsible personnel to correct these problems.
f) Trains other specialists in the work of the unit.
g) Interprets user requirements and program specifications and develops program speculations as needed
h) Gathers and analyzes data, draws conclusions, and prepares reports.
i) Familiar with existing systems.
j) Checks all work for completeness and accuracy.
k) Delivers excellent customer service.
12. May be assigned overall responsibility or as lead worker in specific functional areas, or as a mentor to an Information Technology Specialist I or II.
13. Performs other related duties as required.
|
MINIMUM QUALIFICATIONS
|
|
EITHER I
Experience:
The equivalent of six (6) months of full-time experience in the County of Alameda classification of Information Technology Specialist III, which includes satisfactory completion of the Information Technology Specialist III Training Program requirements.
OR II
Experience:
The equivalent of two (2) years of recent, full-time experience equivalent in nature to that obtained in the County of Alameda classification of Information Technology Specialist III.
AND
Education:
Successful completion of a minimum of six (6) semesters (or equivalent quarter) units in information technology at an accredited college or university.
OR
Certification:
Possession of an Information Technology related certification from an industry-recognized technical institution or trade association.
License Requirement:
Possession of, or the ability to obtain, a valid class C California driver’s license may be required for some positions.
Special Requirement:
The Information Technology Department operates on a 24-hour-per-day, 7-day-per-week, 365-day-per-year basis. In order to provide these services, all ITD employees may be required to work grave, swing and day shifts, as well as weekends and holidays as necessary.
NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.
|
KNOWLEDGE AND SKILLS
|
|
NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification. Knowledge of:
Ability to:
|
CLASS SPEC HISTORY
|
|
JO:bl 3/24/00
Newspecs: \1795.doc
co:updated 5/15/00
SG:po Revised 8/26/09
CSC Date: 9/23/09
SK:saa revised 5/2/25
CSC Date:6/25/25
|
BENEFITS
|
|
The County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*: For your Health & Well-Being
For your Financial Future
For your Work/Life Balance
*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change.
|
