County of Alameda

DESCRIPTION

Work under general supervision, performing a combination of simple to complex tasks necessary to assist in performing implementations, deployments and/or maintenance. Provide technical and informational support of the systems managed by the designated workgroup. Assist with the development of documentation, data analysis, project assistance, and other related duties as required.

Additionally, and under close supervision, incumbents participate in the Information Technology Specialist II Training Program, which is intended to expose them to and, through instruction and practical application, provide them with the knowledge and abilities required to perform the duties of the next-higher level in this class series.


DISTINGUISHING FEATURES

Information Technology Specialist II is the second level in a flexibly staffed four class series responsible for the support of various computer information systems. Incumbents in this classification will work under the general supervision of the respective workgroup appointed administrative staff.

This classification is unique to the Information Technology Department (ITD). It is distinguished from information technology classifications in other departments in that the latter provide operation, maintenance, development and/or technical or user support services at various levels with respect to systems utilized within those departments/agencies or between a limited number of departments/agencies. Information Technology Specialists II are involved with the performance of system control, information processing and output functions with respect to the full range of systems utilized by and between ITD and all of its customer departments/agencies for the benefit of those departments/agencies.

This classification is distinguished from the next lower class of Information Technology Specialist I in that Information Technology Specialists II function independently and under general supervision in processing computer output and preparing data and reports for distribution or maintenance support activities, whereas Information Technology Specialists I receive instruction in these duties and perform them at the trainee level under close supervision.

This classification is distinguished from the next higher class of Information Technology Specialist III in that Information Technology Specialists II function at the trainee level, under close supervision with respect to learning the operation of on-line and off-line peripheral computer equipment, scheduling, batch processing operation and procedures or application development methodologies and techniques. During the course of this training, Information Technology Specialists II are expected to achieve a level of proficiency in these activities that will allow their performance on an independent basis and under general supervision at the next higher level in the series. In contrast, incumbents at the Information Technology Specialist III level perform these duties independently and not in a trainee capacity.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.


1. Operates and maintains equipment required by the various information systems supported; follows operational schedules, and coordination procedures.

2. Validates data output for quality and ensures compliance with processing instructions.

3. Assists in the implementation and operation of various end-user required tools and technologies.

4. Performs the full range of tasks required for data distribution.

5. Performs administrative/office support duties such as logging input data and report scheduling.

6. Notifies supervisors immediately of any job related equipment issues and works with support personnel in describing or locating the source of the problem; follows applicable instructions in resolving the identified issue.

7. As to tasks performed under general (as distinguished from close) supervision, may be required to work independently without day-to-day supervision.

8. Participates in the ITD Information Technology Specialist II Training Program. Completes required in-house computer technical courses.

9. In a training capacity, learns the theory of and operates v computer information systems or application development methodologies and techniques.

10. Learns the concepts of various operating systems and computer applications software.

11. Learns applicable technology, language or application to complete required tasks.

12. Develop familiarity with existing systems and applications.

13. Checks all work for completeness and accuracy.

14. Delivers excellent customer service.

MINIMUM QUALIFICATIONS

Either I:

Both of the Following:

(A) The equivalent of six months of full-time experience in the classification of Information Technology Specialist I AND,

(B) Satisfactory completion of the Information Technology Specialist I Training Program requirements.

Or II:
Both of the Following:

(A) The equivalent of six months of recent, full-time experience equivalent in nature to that obtained in the Alameda County classification of Information Technology Specialist I; AND,

(B) Successful completion of a minimum of six semester (or equivalent quarter) units in information technology at an accredited college, university or technical institution.

License Requirement:

Possession of, or the ability to obtain, a valid class C California driver's license may be required for some positions.

Special Requirements:

1. Information Technology Specialists II who successfully complete training at this level will be advanced to the next flexibly staffed level, Information Technology Specialist III, upon successful completion of training. For this reason, it is a job expectation that incumbents successfully complete the ITD Information Technology Specialist II Training Program within six months and it is a requirement that they do so in no more than twelve months. In completing the Training Program, Information Technology Specialists II are expected to learn the duties performed by Information Technology Specialists III and to become capable of performing them under general (as distinguished from close) supervision.

2. The Information Technology Department operates on a 24 hour-per-day, 7 day-per-week, 365 day-per-year basis. In order to provide these services, all Information Technology Department employees may be required to work grave, swing and day shifts, as well as weekends and holidays as necessary.

NOTE: The Civil Service Commission may modify the above minimum qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:


Knowledge of:

• Current information technology operating procedures, processes and methods.
• Operating methods and uses of data processing production and distribution equipment.
• Report distribution procedures.
• Components and materials necessary for processing batch and real-time jobs through enterprise systems.
• Basic computer systems operations and associated support and maintenance methods.
• Basic knowledge of systems and application development.

Ability to:

• Follow written and oral instructions.
• Communicate effectively, both orally and in writing.
• Communicate technical details to programmers, vendors, users and others in an effective and understandable manner in order to achieve timely problem resolution.
• Exercise judgment and initiative in identifying and resolving complex technical problems.
• Learn to operate computers including small platform systems, printers, on-line and off–line peripheral and auxiliary equipment.
• Learn scheduling and production maintenance procedures

CLASS SPEC HISTORY

JO:bl 3/24/00
Jobspecs\1793
co:updated 5/12/00
SG:po 8/4/09 Revised
CSC Date: 9/23/09

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.