County of Alameda

Information Technology Assistant SAN TAP (#1780N)

Bargaining Unit: Unrep - Related to SEIU 616 (039)
$11.73-$21.02 Hourly / $0.00-$0.00 BiWeekly /
$0.00-$0.00 Monthly / $0.00-$0.00 Yearly

Under close supervision at the lower level and under general supervision at the higher level, incumbents are assigned a variety of information technology duties to provide coverage for special projects, long-term leave, for related temporary staffing needs or to temporarily fill a vacant position during a recruitment process.


This class is composed of positions that are filled on a temporary basis through the Alameda County Temporary Assignment Pool (TAP). The Human Resource Services Department (HRS) employs positions in this class and the HRS Tap Unit schedules the assignments. Human Resources will be responsible for placing incumbents on assignments within Alameda County departments and agencies. The duration of an assignment may vary from a minimum of four hours to several months depending on the need. The assignment or project can be terminated at any time and incumbents may be released from the job on relatively short notice. The Information Technology Assistant - SAN (TAP) differs from the regular full-time Information Technology classifications in that the latter perform the full range of duties assigned to a regular county Information Technology classification whereas the former performs duties on a temporary basis.

The Information Technology Assistant- SAN (TAP) differs from Information Technical Support- SAN classification in that the Information Technology Assistant- SAN (TAP) performs up to the duties of journey level control, operational and monitoring functions and procedures related to large-scale, multi-platform computer equipment and associated auxiliary devices and complex teleprocessing networks, as well as batch operations, production scheduling, maintenance of report and scheduling databases and related duties as required.

This classifications is distinguished from the Information Technical Support- SAN (TAP) in that the Information Technical Support- SAN (TAP) would provide the full range of first level network help desk and advanced production support in an on-line multi-platform computing environment; to ensure a high level of information systems services to all County users; to provide effective problem management including the detection, capture, resolution and analysis of service disruptions.

This classification is further distinguished from the Information Specialist Assistant- SAN classification in that the Information Specialist Assistant- SAN (TAP) under top management would coordinate the planning, configuration, installation, and support of agency/departmental Local Area Networks (LANs), Wide Area Networks (WANs) and other data/information systems and related equipment; provides consultation to upper level management staff on hardware and software issues.



The equivalent of one year of full-time paid experience in the setup and operation of current computer equipment.




Knowledge of:

• Operation of peripheral data processing equipment, including performance in a multi-processing mode.
• Principles of computer operations and computer abilities limitations.
• Data processing terminology.
• Scheduling System software and computer scheduling techniques in order to perform “Scheduler” duties.
• Certain positions may require knowledge of specialized operating systems software and/or specialized applications software.
• Modern data processing methods and procedures.
• Operating methods and uses of on-line and off-line data processing equipment, the components and materials necessary for processing batch jobs and real-time jobs through large-scale computer systems.
• Modern information technology concepts, methods and procedures.

Ability to:

• Set up and operate a variety of peripheral computer equipment and high-speed printers.
• Function effectively under general supervision.
• Record accurate status of work in process or work completed.
• Work well with others.
• Speak clearly and concisely, communicate effectively with others so as to be clearly understood on the telephone and in person, communicate technical details to users, programmers, vendors, and others in an effective and understandable manner in order to achieve timely problem resolution.
• Resolving basic procedure problems.
• Troubleshoot teleprocessing hardware problems.
• Read, interpret, and follow flow charts, procedural manuals and other written and oral instructions.
• Install teleprocessing terminals, controllers, cables, modem and related equipment.
• Work with software aids in order to perform duties in Teleprocessing, the Documentation Unit, and Scheduling.
• Write clear and concise reports or job procedures.
• Recover from system malfunctions.
• Exercise judgment and initiative in identifying and resolving complex technical problems.
• Learn scheduling and production maintenance procedures.

VH:pf 7/10/03
Newspec: 1780.doc
CSC Date: 7/23/2003

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