DESCRIPTION
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Under general direction, to plan, coordinate, assign, evaluate, and supervise the work and operations of various units comprised of employees in the classifications of Treasurer-Tax Collector Specialist I, II, and III in the Alameda County Treasurer-Tax Collector. The employees supervised perform a variety of difficult, technical, and complex work in reviewing and examining a variety of property tax records, provide property tax-related information to the public, and may lead other staff. The Treasurer-Tax Collector Supervisors provide training and instruction, make decisions involving procedural or technical problems, and perform related work as required.
DISTINGUISHING FEATURES
Positions allocated to this classification are located in the Tax Division of the Alameda County Treasurer-Tax Collector. The employees in this classification have direct supervisory responsibility over subordinate clerical/technical staff who perform complex and technical mandated duties related to the collection of secured and unsecured property taxes.
The Treasurer-Tax Collector Supervisor is distinguished from the next lower-level classification of Treasurer-Tax Collector Specialist III in that the latter serves as the advanced journey-level, lead classification in the Treasurer’s Tax-Collector Specialist series, while the former is the first-line supervisor responsible for overseeing the day-to-day operations of various work units.
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EXAMPLES OF DUTIES
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NOTE: The following are the duties performed by the employees in this classification. However, employees may perform other related duties at an equivalent level. Each employee in the classification does not necessarily perform all duties listed.
- Plans, assigns, and establishes work priorities, provides direction, gives instructions and makes decisions on difficult or complex problems in connection with the supervision of Treasurer-Tax Collector Specialists I/II/III.
- Reviews and evaluates work performance, ensures accuracy and conformity to established office procedures, prepares manuals of office procedures, and instructs subordinates in their use.
- Interviews and hires staff, trains and cross-trains; disciplines staff; participates in resolving personnel problems.
- Assists in developing policies and procedures to ensure compliance with required laws and regulations and to improve workflow; writes and updates procedural manuals to conform to new and existing legislation.
- Conducts ongoing (refresher) training for new and existing employees to keep them abreast of current procedures.
- Evaluates and implements or recommends revisions of office systems, procedures, and policies.
- Evaluates the work of the staff to ensure work standards are met and to determine training needs.
- Resolves complex problems with the public, attorneys, banks, escrow companies, and others regarding problems with tax bills and/or tax payments.
- Analyzes computer system input problems and recommends changes.
- Prepares or directs the preparation of correspondence to the public explaining problems relating to property tax bills, property tax payments.
- Resolves supplemental tax issues pertaining about real property transfers or new construction.
- Prepares or directs the preparation of correspondence to the other County of Alameda (County) departments (Assessor’s Office, Auditor-Controller, and Clerk of the Board of Supervisors) relating to property tax bills, delinquent charges, etc.
- Confers with representatives from the Office of the County Counsel on legal matters pertaining about property taxes, auction sales, bankruptcies, and/or settlements.
- Serves as representative of the County or as a witness in various court proceedings. Responds to summons/subpoenas for property tax records.
- Plans, organizes, and directs mailing of annual secured property tax bills, unsecured property tax bills, tax delinquency notices, intent to lien notices, impending power of sale notices, installment plan reminders, etc.
- Prepares and submits press releases and/or legal publications pertaining about tax bill mailings, declarations of tax default, delinquent property listings, and tax delinquent property auctions.
- Plans, organizes, and directs the sale of tax-defaulted properties via public auction, sealed bid auction, and sales agreement with public and/or nonprofit agencies; responsibilities include obtaining Board of Supervisors authorization, conducting title searches for parties of interest, skip-tracing to locate parties, coordinating property field visits, and completing various post sales records.
- Supervises Tax Information Call Center activity using online management reports.
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MINIMUM QUALIFICATIONS
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EITHER I
Experience:
The equivalent of one (1) year of full-time experience in the classification of Supervising Clerk I, or a higher-level supervisory classification in the Alameda County Treasurer -Tax Collector’s Office.
OR II
Experience:
The equivalent of two (2) years of full-time experience in the classifications of Treasurer-Tax Collector Specialist III or Senior Assessor’s Technician in the County classified service.
OR III
Education:
Possession of a bachelor’s degree from an accredited college or university.
AND
Experience:
The equivalent of two (2) years of full-time supervising experience dealing with property tax matters in a city or county business license tax office.
Substitution:
Three (3) years of additional full-time experience listed above in Pattern III will substitute for the degree requirement.
NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.
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KNOWLEDGE AND SKILLS
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NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.
Knowledge of:
- County policies and procedures.
- Modern office organization, practices, and equipment.
- Revenue and Taxation codes as they pertain to the Alameda County Treasurer-Tax Collector.
- Operating details and policies of the Alameda County Treasurer-Tax Collector.
- Principles and practices of supervision.
- Principles of modern office management.
- Training methods and techniques.
- Appropriate English grammar, vocabulary, spelling, and punctuation.
- Relevant computer applications.
Ability to:
- Interpret the Revenue and Taxation Code and the State Controller’s Reference Manual.
- Deal effectively with members of the legal profession and the public.
- Communicate effectively both verbally and in writing.
- Make decisions.
- Supervise and manage staff and performance.
- Plan and organize.
- Demonstrate management control.
- Demonstrate interpersonal sensitivity.
- Be flexible.
- Adapt to stress.
- Understand, implement, and train staff on State laws, legislative policies, County administrative codes and ordinances, and other laws and procedures.
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CLASS SPEC HISTORY
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Newspecs: 1604.doc
MH:cs 9/8/11
CSC Date: 10/19/11
DRH:saa Revised 3/18/25
CSC Date:9/3/25
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BENEFITS
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The County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*:
For your Health & Well-Being
- Medical – HMO & PPO Plans
- Dental – HMO & PPO Plans
- Vision or Vision Reimbursement
- Share the Savings
- Basic Life Insurance
- Supplemental Life Insurance (with optional dependent coverage for eligible employees)
- Accidental Death and Dismemberment Insurance
- County Allowance Credit
- Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
- Employee Assistance Program
For your Financial Future
- Retirement Plan - (Defined Benefit Pension Plan)
- Deferred Compensation Plan (457 Plan or Roth Plan)
For your Work/Life Balance
- 12 paid holidays
- Floating Holidays
- Vacation and sick leave accrual
- Vacation purchase program
- Management Paid Leave**
- Catastrophic Sick Leave
- Pet Insurance
- Commuter Benefits Program
- Guaranteed Ride Home
- Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
- Employee Discount Program (e.g. theme parks, cell phone, etc.)
- Child Care Resources
- 1st United Services Credit Union
*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change.
** Non-exempt management employees are entitled to up to three (3) days of management paid leave. Exempt management employees are entitled to up to eight (8) days of management paid leave.
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