Bargaining Unit: SEIU 1021 - Clerical (010)
$28.46-$32.01 Hourly / $2,134.50-$2,400.75 BiWeekly /
$4,624.75-$5,201.63 Monthly / $55,497.00-$62,419.50 Yearly
This class specification describes a two-level class series located in the Office of the Treasurer-Tax Collector. Treasurer-Tax Collector’s Specialists, under varying levels of supervision, will have close contact with the public, both by telephone and in person, answering questions related to unsecured and secured property taxes, business license taxes, utility users’ taxes, and hotel and lodging taxes. Unsecured taxes include Current Unsecured and Unsecured Delinquent taxes. Secured taxes include Current Secured, Secure Delinquent and Tax Defaulted Land taxes. Incumbents receive, examine, prepare, process and maintain a variety of documents; assure adherence to legal procedures, collect fees, record, distribute and reproduce copies of documents and perform related duties as required.
As tasks are learned, direct supervision decreases and the incumbent is expected to demonstrate proficiency on the phone, at the counter and with the clerical work. This class is distinguished from the next higher class of Treasurer-Tax Collector’s Specialist II in that the incumbents of the latter class routinely perform customer service tasks requiring the exercise of initiative and judgment significantly beyond that of the entry level employee. Incumbents in the class of Treasurer-Tax Collector’s Specialist I are expected to promote by supervisory evaluation to level II after six months. Appointment at level I will not extend beyond six months.
EXAMPLES OF DUTIES
NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.
2. Using various Tax Collector’s applications, respond to taxpayers’ reports of lost checks, prepare receipts for prior years’ tax payments, establish installment plans, and reconcile bank lists.
3. Explain policies, procedures, ordinances and laws in order to respond to customer inquiries.
4. Research and resolve customer service problems by applying rules, laws, ordinances, regulations, policies and procedures and appropriate judgment in order to meet customer needs.
5. Explain and compute charges or preset fees to the public when they have questions regarding procedures.
6. Photocopy microfilm files using computer, photocopier, in order to produce copies for customers or files.
7. Utilizing the Tax Information Call Center, computers and computer equipment, software and programs specifically designed for the Office of the Treasurer-Tax Collector.
The equivalent of six months of full time experience in the class of Clerk I or in an equivalent or higher level clerical class in Alameda County classified service.
The equivalent of one year of full time experience in clerical work.
Completion of a post-high school clerical training program from a business school or vocational training center which would enable the applicant to acquire the knowledge and abilities listed below.
The completion of 30 semester or 45 quarter units from an accredited college or university.
NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.
KNOWLEDGE AND SKILLS
NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.
• Techniques and practices for dealing with individuals from various socioeconomic and ethnic groups both on the telephone and in person and through correspondence (including stressful contact with irate and hostile individuals).
• Modern office practices and procedures including the use of computer hardware and software and related equipment.
• Laws, regulations, and codes governing the taxation of property.
• Ordinances governing collection of business license taxes, utility users’ taxes, and hotel and lodging taxes.
• Legal terminology applicable.
• Business correspondence, filing, and standard office equipment operations.
• Business arithmetic.
• Establish and maintain effective working relationships with the public (including stressful contacts with irate persons), staff, peers, and other agencies.
• Learn and use software applications specific to the Office of the Treasurer-Tax Collector.
• Learn and apply complex laws, regulations and codes governing the taxation of real property.
• Learn and apply ordinances governing the collection of business license taxes, utility users’ taxes and hotel and lodging taxes.
• Prioritize work and coordinate several activities to meet critical deadlines.
• Perform detailed and accurate review of legal documents for completeness of information and conformance with requirements.
• Exercise independent judgment in determining proper work methods and procedures and assembling and evaluating information.
• Analyze, evaluate, and draw logical conclusions.
• Organize and maintain accurate files and records.
• Perform detailed office support work.
• Perform accurate arithmetic calculations.
• Communicate effectively orally and in writing.
• Understand and follow complex oral and written instructions.
• Work independently and carry out assignments with minimal supervision.
CLASS SPEC HISTORY
CSC Date: 11/06/02
TB:pf Admin. Change 3/15/04
DRH:cs Revised 8/1/11
CSC Date: 9/21/11
DR:cs Revised 7/12/16
CSC Date: 8/3/16
DRH:jf Revised 3/9/2018
CSC Date: 5/23/18
Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:
For your Health & Well-Being
For your Financial Future
For your Work/Life Balance
*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.