County of Alameda

Supervising Health Insurance Technician (#1486)

Bargaining Unit: Unrep - HCSA Tech/Para Mgmt (U45)
$41.93-$49.31 Hourly / $3,354.40-$3,944.80 BiWeekly /
$7,267.87-$8,547.07 Monthly / $87,214.40-$102,564.80 Yearly

Under general direction, to plan, organize and supervise the work of a unit of Health Insurance Technicians engaged in providing assistance to Alameda County residents with the application, enrollment and renewal processes for benefit programs and privately funded health insurance programs; and to perform related work as required.


The class of Supervising Health Insurance Technician is a position located in Alameda County Health Care Services Agency that reports to the Health Care Program Administrator. The classification serves as a first-line supervisor of Health Insurance Technicians who are responsible for determining potential client eligibility for federal, state, or county health insurance programs, providing assistance to Alameda County residents with the application, enrollment and renewal processes for benefit programs and privately funded health insurance programs, and providing on-going training and technical assistance to clients, clinics, contracted providers and community-based organizations regarding a variety of specialized federal, state and county health insurance programs. The Supervising Health Insurance Technician classification is distinguished from the Health Insurance Technician in that the former class has supervisory responsibilities. The Supervising Health Insurance Technician position requires the exercise of considerable independent judgment, initiative, and extensive programmatic knowledge of federal, state and county public benefit programs.

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Supervises the work of Health Insurance Technicians; plans, supervises, reviews and evaluates the work of staff; provides for the training of staff in work procedures.
2. Recommends the selection of staff; recommends and implements discipline as required.
3. Assists with personnel aspects of the function, including recruitment of staff, planning and conducting orientation and training sessions and interpreting rules and regulations to subordinates.
4. Plans and conducts administrative or operational studies; determines information gathering processes; obtains required information for analysis; evaluates alternatives and makes recommendations; prepares reports and makes presentations.
5. Acts as liaison for the unit to which assigned with other County departments, representatives of other organizations, program participants and the public; serves on committees and task forces, as needed.
6. Interprets and applies a variety of policies, rules and regulations; provides information which may require tact and judgment to employees and others; represents the unit and the County in meetings as required.
7. Plans and conducts related program research and studies; prepares various written, statistical and management reports.
8. Performs such administrative tasks as developing and implementing policies and procedures.
9. Prepares a variety of correspondence, periodic and special reports, procedures and other written materials; may access varied databases or use information from various sources to prepare such reports.
10. Analyzes statistical data related to health insurance plans and makes recommendations; and conducts presentations as needed to County departments, health insurance providers, and community-based organizations.
11. Operates a variety of standard office equipment including a word processor and/or computer; may drive a County or personal vehicle to attend meetings.
12. Acts as liaison with clients, providers, staff, and Federal, State, County and private Agencies; and provides technical assistance related to the health care system program changes, policies, procedures, and service provisions.

Either I

The equivalent of two years full-time experience in the class of Health Insurance Technician in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)


The equivalent of three years full-time experience providing administrative and operational support comparable to the County’s class of Health Insurance Technician. Some prior lead or supervisory experience is highly desirable.

A valid California Motor Vehicle Operator's License.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Supervisory principles, including work planning, direction and review.
• Practices and techniques of administrative analysis and report preparation.
• Budgetary and financial record-keeping techniques.
• Office administrative practices and procedures, including records management and the operation of standard office equipment.
• Basic public personnel and contract administration practices.
• Federal, state and local public benefit programs.
• Health insurance application and eligibility requirements, policies, procedures and provisions.
• Federal, state and local rules and regulations as they relate to claims processing.
• Community resources and organizations for Medi-Cal underserved populations.
• Basic social needs, problems, and behavioral patterns.
• Basic principles of health promotion and preventive health care.
• Outreach program development, implementation and evaluation.
• Methods and techniques of interviewing.
• Computer applications related to the work.

Ability to:

• Plan, supervise, review and evaluate the work of others through subordinate supervision.
• Train others in work procedures.
• Plan and conduct administrative and operational studies.
• Research, compile and summarize varied information, evaluate alternatives and reach sound conclusions.
• Interpret, explain and apply complex policies, regulations and procedures related to insurance programs.
• Prepare clear and accurate reports, correspondence, procedures and other written materials.
• Represent the department and the County in meetings with others.
• Organize and prioritize work and meet critical deadlines.
• Maintain accurate records and files.
• Exercise sound independent judgment within established policies and guidelines.
• Analyze problems and situations and develop appropriate course of action.
• Establish and maintain effective working relationships with those contacted in the course of the work.
• Communicate clearly and effectively, both orally and in writing.
• Maintain client confidentiality.

ABS:po 5/20/08
Newspec: 1486.doc
CSC Date: 6/18/2008
RY:cs Revised 10/7/14
CSC Date: 10/29/14


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 12 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

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