County of Alameda

Veterans Service Officer (#1474)

Bargaining Unit: PACE - SETs & Appeals Officers (S06)
$46.11-$55.87 Hourly / $3,688.80-$4,469.60 BiWeekly /
$7,992.40-$9,684.13 Monthly / $95,908.80-$116,209.60 Yearly

Under general direction to plan, organize and direct the operations of the Social Service Agency’s Veterans Service Office to provide aid and assistance to Veterans and their dependents in obtaining the rights and entitlements provided by Federal, State and local legislation; and perform other duties as required.


This single position class reports directly to the Program Manager for Adult Services in the Social Services Agency, and is responsible for a variety of administrative, coordination, supervisory, planning and public relations functions relative to the on-going operations of the Veterans Services Office. It is distinguished from the lower-level class of Veterans Claims Representative in that the Veterans Service Officer serves as the representative of the Social Services Agency in any matters pertaining to veterans affairs, including acting as liaison with the California Department of Veterans Administration.


NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Plan, direct and administer a comprehensive program to provide aid and assistance to veterans;

2. Act as liaison with Federal and State Veteran agencies, county veterans groups, veteran’s hospitals, employment services, and community groups;

3. Supervise, evaluate, and train the professional, clerical and volunteer staff of the Social Services Agency’s Veterans Office;

4. Interpret local, State and Federal legislation affecting veterans;

5. Advise and assist veterans and their dependents to obtain the rights and entitlements provided by law regarding pension, compensation, insurance, education, hospitalization, and rehabilitation; administer the follow up process to veteran’s claims/needs with the Veterans Administration and other resources.

6. Prepare, review, and/or analyze complex statistical and narrative reports for Federal, State, and County as required;

7. Provide staff support to the Veterans Affairs Commission;

8. Coordinate countywide services and resources for veterans and their dependents, including the Veterans Day Parade and annual or semi-annual stand-downs.


Veteran Status:

Must be a veteran in accordance with Section 980 of the California Military and Veterans Code



Possession of a Bachelor’s Degree in Public Administration, Business Administration, Social Welfare, or a related field from an accredited college or university,

AND Either I


The equivalent of one year of full-time experience as a Supervising Eligibility Technician with the Alameda County Social Services Agency or in an equivalent or higher-level supervisory classification in the Alameda County classified service.



The equivalent of three years of full-time experience providing guidance and/or counseling services to clients in a recognized Veterans Service Office of a Federal, State, or County government, or a federally recognized public or private veterans service organization.

Special Requirements:

• Must have a valid California Driver’s License.
• Within one year of employment, must be accredited by the California Department of Veterans Affairs (Title 38, Code of Federal Regulations 14.629).

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Provisions of Federal, State, and local legislation, rules or regulations relating to all veterans entitlement programs.
• Principles of administration, supervision and training.
• Interviewing and counseling techniques.
• Community resources.
• Veterans Administration claims and special practices and procedures.
• Outreach techniques and community development skills.

Ability to:

• Plan, develop and administer a comprehensive Veterans Service program.
• Train, supervise, and evaluate the work of subordinate staff.
• Interpret laws and regulations concerning the rights and entitlements of veterans and their dependents.
• Prepare or assist veterans in the preparation of appropriate forms and correspondence.
• Assemble, organize, and present in written and/or oral form, comprehensive studies and reports.
• Establish and maintain cooperative working relationships with diverse groups or populations and with Federal, State, or County/local organizations and individuals.
• Learn computer applications related to performing the job.

co: update 4/19/00
CSC Date: 3/29/2000
IB:cs Revised 1/20/16
CSC Date: 2/17/16


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 12 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

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