County of Alameda

DESCRIPTION

Under general supervision, these positions located within the Alameda County Workforce Investment Board Department of the Social Services Agency provide operational and procedural support to workforce services representatives; conducts orientations and provides technical assistance to workforce services representatives regarding determination of program eligibility for workforce services programs; completion of participant applications; computation of participant family budgets, file management and data input for program performance. Incumbents input client eligibility/case data provided by workforce services representatives into client tracking and case management systems; and to do related work as required.

DISTINGUISHING FEATURES

Workforce Services Technicians are specialized positions located in the Workforce Investment Board Department, which require advanced knowledge of complex workforce services program eligibility, the required documentation of customer service flow from enrollment to follow-up, and how such documentation relates to overall performance. Incumbents in this class provide technical assistance, operational and procedural support to workforce services representatives in the areas of customer eligibility, regulation compliance, program performance, and customer service flow. Incumbents in this class also review workforce services program eligibility determination made at the service provider level.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Verifies information provided, by workforce services representatives, to determine initial and/or ongoing program eligibility for program participation.

2. Verifies and inputs data from initial case records showing basis for workforce services program eligibility; reviews documents for completeness and consistency; reviews documentation provided by workforce services representatives to verify eligibility factors, maintains case records; maintains a continuous process of workforce services eligibility review.

3. Prepares correspondence in response to workforce services representatives’ inquiries.

4. Acts as resource person and provides technical assistance to workforce services representatives in person, over the phone and via email regarding determination of program eligibility for participants. Conducts orientations and/or facilitates workshops for program representatives on workforce services programs, policies, rules and regulations regarding program eligibility. Instructs workforce services representatives on soliciting client information to complete various forms.

5. Organizes procedural manuals and guides and course materials such as handouts and visual materials from ongoing Workforce Investment Board/legislative documentation.

6. Learns numerous state and federal program regulations and specific county practices prior to full assignment. Assembles manuals of appropriate regulations or rules that are applicable to cases; seeks interpretation of vague regulations with supervisor.

7. Keeps and maintains information on deadlines, timeframes, and necessary actions to be taken to ensure continued workforce services program eligibility and compliance.

8. Attends unit meetings; maintains current listings of changes or interpretations in Workforce Investment Board rules and regulations.

9. Interprets and explains information such as workforce services programs eligibility requirements, application details, payment methods, and applicants' legal rights.

MINIMUM QUALIFICATIONS

Either I

The equivalent of two years full-time experience in the class of Specialist Clerk II or in an equivalent or higher classification in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

Or II

Education:

The equivalent of completion of two years of college (90 quarter units or 60 semester units) from an accredited college or university.

(Additional experience as outlined below may be substituted for the education on a year-for-year basis.)


AND

Experience:

The equivalent of one year of full-time secretarial or office administrative experience which has included some combination of document review and processing, administrative or financial recordkeeping and/or office management.

License:

Possession of a valid California Driver's license.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification

Knowledge of:

• Administrative and clerical procedures and systems such as word processing, managing files and records, database and spreadsheet usage, form design, and other office procedures and terminology.
• Provisions of current workforce services legislation, the California Welfare and Institutions Code, the Social Security Act, and other pertinent legislation in the field of public welfare.

Ability to:

• Perform clerical work involving independent judgment and requiring accuracy and speed.
• Understand the implications of new information for both current and future problem-solving and decision-making.
• Communicate effectively in writing as appropriate for the needs of the audience
• Speak clearly to others to convey information effectively.
• Spell correctly, communicate effectively, orally and in writing, and make accurate arithmetical computation.
• Understand and follow complex oral and written directions and procedures.
• Analyze and evaluate individual situations, reach sound conclusions, and make appropriate recommendations.
• Establish and maintain cooperative working relations with the public, contractors and co-workers.

CLASS SPEC HISTORY

IB:po 9/2/09
Newspecs: 1467.doc
CSC Date: 11/4/09
IB:cs Revised 10/20/10
CSC Date: 11/17/10

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 11 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.