County of Alameda

Workforce Services Technician (#1467)

Bargaining Unit: SEIU 1021 - Eligibility Techs (006)
$34.29-$40.98 Hourly / $2,571.75-$3,073.50 BiWeekly /
$5,572.13-$6,659.25 Monthly / $66,865.50-$79,911.00 Yearly

DESCRIPTION

Under general supervision, these positions located within the Alameda County Workforce Development Board Department of the Social Services Agency provide operational and procedural support to workforce services representatives; conduct orientations and provides technical assistance and training to workforce services representatives regarding determination of program eligibility for workforce services programs; completion of participant applications; computation of participant/family income based on federal guidelines, file management and data input for program performance.  Incumbents convene ongoing/regular meetings for contracted workforce services providers; input client eligibility/case data provided by workforce services representatives into client tracking and case management systems; perform periodic informal and annual formal case-file audits; perform reviews for accurate and complete completion of forms and documents related to participant training; and to do related work as required.


DISTINGUISHING FEATURES 


The Workforce Services Technician is a specialized classification located in the Workforce Development Board Department, in the Social Services Agency. A Workforce Services Technician requires advanced knowledge of complex workforce services program eligibility, the required documentation of customer service flow from enrollment to follow-up, and how such documentation relates to overall performance.  Incumbents in this class provide technical assistance and operational and procedural support to workforce services representatives in the areas of customer eligibility, regulation compliance, program performance, and customer service flow.  Incumbents in this class also perform regular, ongoing, and annual program monitoring reviews in these general areas including recommending corrective action. 


EXAMPLES OF DUTIES
NOTE:  The following are the duties performed by the employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed. 


  1. Verifies information provided, by workforce services representatives, to determine initial and/or ongoing program eligibility for program participation.
  2. Verifies and inputs data from initial case records showing basis for workforce services program eligibility; reviews documents for completeness and consistency; reviews documentation provided by workforce services representatives to verify eligibility factors, maintains case records; maintains a continuous process of workforce services eligibility review.
  3. Prepares correspondence in response to workforce services representatives’ inquiries.
  4. Acts as resource person and provides technical assistance to workforce services representatives in person, over the phone and via email regarding determination of program eligibility for participants.  Conducts orientations and/or facilitates workshops for program representatives on workforce services programs, policies, rules and regulations regarding program eligibility and case-management regulations.  Instructs workforce services representatives on soliciting client information to complete various forms.
  5. Creates and organizes procedural instructions, guides, and course materials such as handouts and visual presentations from Workforce Innovation and Opportunity Act guidance and directives.
  6. Learns numerous state and federal program regulations and specific county practices prior to full assignment; seeks interpretation of vague regulations with supervisor.
  7. Keeps and maintains information on deadlines, timeframes, and necessary actions to be taken to ensure continued workforce services program eligibility and compliance.
  8. Attends unit meetings; maintains current listings of changes or interpretations in federal workforce program rules and regulations.
  9. Interprets and explains information such as workforce services program eligibility requirements, application details, and applicants' legal rights.
  10. Assists in guiding sub-contractor work on special and discretionary projects funded through different federal, state, local, or private monies. 



MINIMUM QUALIFICATIONS

EITHER I
Experience: 

The equivalent of two (2) years of full-time experience in the class of Specialist Clerk II or in an equivalent or higher classification in the Alameda County classified service. 

OR II

Education:

The equivalent of two (2) years of college (90 quarter units or 60 semester units) from an accredited college or university. 

AND
Experience: 

The equivalent of one (1) year of full-time administrative experience which has included some combination of document review and processing, administrative or financial recordkeeping and/or office management.

Substitution: 
 
Additional experience as outlined in pattern II may be substituted for the education on a year-for-year basis. 

License: 

Possession of a valid California Driver's license.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.



KNOWLEDGE AND SKILLS
NOTE:  The level and scope of the following knowledge and abilities are related to duties listed under "Example of Duties" section of this specification. 

Knowledge of:

  • Technology related to cloud file storage and virtual meeting platforms. 
  • Administrative and clerical procedures and systems such as word processing, managing files and records, database and spreadsheet usage, form design, and other office procedures and terminology.
  • Provisions of current workforce services legislation, the California Welfare and Institutions Code, the Social Security Act, and other pertinent legislation in the field of public welfare.
Ability to:

  • Maintain up-to-date knowledge on the use of technology.
  • Develop training materials, manuals, and presentations. 
  • Communicate effectively with federal, state, local and private entities.
  • Perform clerical work involving independent judgment and requiring accuracy and speed. 
  • Understand the implications of new information for both current and future problem-solving and decision-making.
  • Communicate effectively, orally and in writing, and make accurate arithmetical computation. 
  • Understand and follow complex oral and written directions and procedures. 
  • Analyze and evaluate individual situations, reach sound conclusions, and make appropriate recommendations. 
  • Establish and maintain cooperative working relations with the public, contractors, and co-workers. 


CLASS SPEC HISTORY
IB:po  9/2/09
Newspecs:  1467.doc
CSC Date:    11/4/09    
IB:cs  Revised 10/20/10
CSC Date:  11/17/10
DR: saa Revised 11/16/2022
CSC Date: 12/14/2022


BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 12 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.