County of Alameda

Collection Supervisor I (#1428)

Bargaining Unit: ACMEA - General Mgmt (R15)
$38.09-$46.29 Hourly / $3,047.20-$3,703.20 BiWeekly /
$6,602.27-$8,023.60 Monthly / $79,227.20-$96,283.20 Yearly


DESCRIPTION
Under general direction, to plan, organize and direct the work of one or more units within the Central Collections Division of the Auditor-Controller Agency or the Treasurer-Tax Collector’s Department; to train collectors and/or related support staff in the more complex aspects of enforced collections and business license issuance, enforcement and canvassing; to supervise, directly or through subordinates, collectors and/or related support staff; and to perform other duties as assigned.

DISTINGUISHING FEATURES

These classes are located in the Central Collections Division of the Auditor-Controller Agency and the Treasurer-Tax Collector’s Department. They are involved in the supervision of one or more units of professional collectors and/or related support staff involved in enforced collections of monies owed to the County. Positions in these classes differ from those in the Collection Enforcement Deputy series in that the former require supervisory and unit organization skills and abilities; also, incumbents in the Collection Supervisor series may not carry a regular caseload of accounts.

This class provides lead supervision of collectors and/or related support staff. Incumbents assist in the direction of a unit, including: on-the-job training; reviewing work in progress and completed assignments of subordinate staff; assisting staff with the more difficult or complex collection issues; and preparing initial recommendations for performance evaluations and other personnel actions. When required, they assist Collection Supervisor II's. After one year and gaining experience and demonstrating proficiency which meets the qualifications of the Collections Supervisor II level, incumbents are eligible to flexibly promote to the higher level of Collections Supervisor II.

Incumbents may be responsible for the direct supervision of monitoring and training of staff involved with the collection of Unsecured Taxes; developing and implementing new/revised collection procedures, policies and forms; and acting as a liaison with other County departments to obtain information needed for tax collection efforts.

EXAMPLES OF DUTIES

NOTE:  The following are the duties performed by employees in this classification.  However, employees may perform other related duties at an equivalent level.  Each individual in the classification does not necessarily perform all duties listed.

 

1.  Directly or indirectly supervises collectors and/or related support staff involved in the collection of monies owed to the County; monitors work in progress, as well as completed assignments; handles the more complex collection problems.

2.  When legal action is needed to secure collections; arranges court appearance dates and schedules collectors for such appearances; monitors court appearance assignments.

3.  Audits collectors' case files for adherence to approved collection methods; monitors revenues generated by collectors; prepares and/or implements recommendations based on findings of collection case file audits.

4.  Implements new collection system procedures, policies, and forms; reviews current procedures, policies and forms and recommends necessary changes; conducts staff training.

5.  Reviews changes in laws and regulations affecting collections; reviews County and other departments' policies and procedures regarding collections; provides staff with technical, legal and procedural information needed to handle complex collection enforcement problems.

6.  Communicates with other County departments to obtain information needed for collection of monies owed to the County; provides information regarding collections to other departments.

7.  Prepares and carries out seizure and sale of property to satisfy outstanding delinquent taxes (Treasurer-Tax Collector Department Only).

8.  Audits Business License Tax Auditor to ensure best practices for collecting business, Utility Users Tax (UUT), Transient Occupancy Tax (TOT) and cannabis taxes due to the County.

9.  Performs audits twice yearly; interprets and ensures compliance with the cannabis ordinance as active member of the cannabis task force.

10.  Prepares, analyzes and interprets fiscal payments within the business, UUT, TOT and cannabis sector and presents to the County Administrator's Office (CAO) for changes and/or improvements.

11.  Works with the Accountant to implement changes and training with Alcolink, ledger entries, training and creation of HdL reports to comply with these reports.

12.  Assesses yearly delinquent taxes for business license taxes including penalties and interest.

13.  Works with the department head and CAO to implement ordinance changes up to and including voter approved measures.

14.  Coordinates the annual mailing of business license renewals.

15.  Coordinates the yearly submission of delinquent taxes to the secured roll via legend attachment.


MINIMUM QUALIFICATIONS

Either I

The Equivalent of two years full time experience as a Collection Enforcement Deputy II in the Alameda County classified service.

 

Or II

The equivalent of three years full-time experience as a Business License Auditor, Treasurer-Tax Collector Supervisor or Auditor Associate in the Alameda County classified service.

 

Or III

The equivalent of four years' full-time experience in collection work, including court experience.  Also, required experience should have included supervisory or administrative assignments.

 

 

NOTE:  The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Example of Duties" section of this specification.

 

Knowledge of:

  • State and Federal laws and regulations on collection and collection enforcement.
  • Court procedures for civil cases; internal and other departments' collection accounting systems.
  • Basic collection techniques and methods.
  • Departmental collection policies and procedures.
  • County's policies on enforced collections.
  • Basic supervisory practices.
  • General knowledge of data processing technology, principles and systems' development.
  • Accounting principles.
  • The California Revenue and Taxation Code pertaining to Unsecured Property Taxes.
  • Understanding and implementation of the Revenue and Taxation Code, the Business License Ordinance, UUT Ordinance, Hotel/TOT Ordinance and Cannabis Ordinance.

 

Ability to:

  • Communicate effectively orally and in writing.
  • Make effective decisions.
  • Analyze and problem solve.
  • Management Control.
  • Take leadership.
  • Demonstrate interpersonal sensitivity.
  • Demonstrate flexibility.
  • Adapt to stress.

CLASS SPEC HISTORY

BKA 11/79

JGS:ab  Revised 08/85

JGS:pb  Revised 02/11/87

Old Document:  0164H

New Document:  Jobspecs/1428-1430

ys  12/00

CSC Date:  03/11/87

DRH:kl  09/12/19

CSC Date: 10/23/19


BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.