County of Alameda

Child Support Specialist III (#1403)

Bargaining Unit: SEIU 1021 - Misc Sub/Para Prof (012)
$31.02-$37.72 Hourly / $2,326.50-$2,829.00 BiWeekly /
$5,040.75-$6,129.50 Monthly / $60,489.00-$73,554.00 Yearly


DESCRIPTION
DEFINITION
Under general supervision, handles the most complex and/or sensitive child support cases; provides training to Child Support Caseworkers and other support staff; leads groups in the execution of day to day work or special projects and may perform all the duties of a Child Support Caseworker as necessary to deliver program objectives.

DISTINGUISHING FEATURES

This position is located in the Alameda County Department of Child Support Services (ACDCSS). Positions in this class are distinguished from other classes by the delicate nature of the information obtained, by the high degree of rapport which must be established to obtain information, and by the involvement in the legal process as it relates to the support of minor children. These positions have a high degree of public contact. All of the public contact work requires significant tact and diplomacy in dealing with both amenable and confrontational situations. The Child Support Caseworker III is the advanced journey level in the Child Support Caseworker series. Incumbents either act as the lead-worker to a group of child support staff, or exercise detailed subject matter knowledge of a specific program area or specialized system inherent to the operations of the department. Positions in the class are distinguished from those in the class of Child Support Caseworker II by the assignment of complex, sensitive, or confidential cases requiring advanced technical skills.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in these classifications. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Analyzes and evaluates the more difficult and sensitive cases.

2. In an automated system, accurately enters and maintains appropriate and chronological logs of case contacts and events.

3. Receives and resolves complex complaints concerning child support cases and responds to public inquiries.

 
4. Provides individual and group technical training to trainee and journey level child support staff on interpreting and applying relevant laws, regulations, information, and procedures.

5. Provides leadership to an assigned group of Child Support Caseworkers and other staff for special projects or on day-to-day work assignments.

6. Determines appropriate enforcement action by evaluating the facts of the case.

7. Reviews and audits cases for quality control and training purposes.

8. Provides supervisors with information and reports on case management, state requirements, etc.

9. Assures compliance with federal, state and local laws, regulations and policies within the workgroup.

10. Monitors cases for compliance with state and federal regulations.


MINIMUM QUALIFICATIONS

Either Pattern I
Experience:

The equivalent of one year of full-time experience as a Child Support Caseworker II or Call Center Supervisor in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

Or Pattern II
Education:

Graduation from high school or possession of a Certificate of Proficiency issued by the California State Board of Education, or possession of a G.E.D. certificate.

AND
Experience:

The equivalent of two years full-time experience in an equivalent or higher level class than that of a Child Support Caseworker II in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

Or Pattern III

Experience:

The equivalent of three years of full-time child support case worker experience in a child support office.

Special Requirements:

1. Must possess a valid California State Motor Vehicle Operator’s license.

2. A thorough background investigation, including fingerprinting will be conducted of all candidates who have accepted a conditional offer of employment to ensure they are suitable for child support related work. A felony conviction will be disqualifying.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


KNOWLEDGE AND SKILLS
NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• General principles of casework, child support enforcement and collection procedures.
• Federal and California laws and regulations pertaining to child support
• Investigative techniques.
• Training development and delivery.
• Information systems and computers.
• Arithmetic calculations and financial records.
• Customer service techniques.
• Office procedures and decorum.

Ability to:

• Effectively plan, organize, prioritize and review the work of a group of subordinates.
• Develop and deliver technical training appropriate for one-on-one and group settings.
• Research and analyze complex legal, financial and other records sufficiently to obtain data needed to secure and enforce child support cases.
• Communicate effectively both orally and in writing (including spelling, vocabulary, sentence and paragraph structure).
• Communicate effectively in person and in writing with persons from a wide variety of ethnic and social backgrounds sufficient to explain legal processes and obligations and/or penalties for nonpayment of support.
• Effectively elicit information from hostile and/or uncooperative individuals.
• Organize work and establish priorities according to departmental operating requirements.
• Maintain work area, procedures and other information in an accurate, well organized manner.
• Work cooperatively with other staff, outside agencies and the public to maximize support collections in accordance with established policies and procedures.
• Operate standard office equipment, including a desk top computer.

CLASS SPEC HISTORY
BG:pf 4/11/02
Newspec: 1403.doc
CSC Date: 4/24/02
SA:pf Revised 3/15/05
CSC Date: 4/27/2005
SG:po Revised 7/1/08
CSC Date: 9/24/2008
AS:cs Revised 11/20/14
CSC Date: 12/10/14

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.