County of Alameda

Child Support Caseworker I (#1401)

Bargaining Unit: SEIU 1021 - Misc Sub/Para Prof (012)
$25.50-$30.99 Hourly / $1,912.50-$2,324.25 BiWeekly /
$4,143.75-$5,035.88 Monthly / $49,725.00-$60,430.50 Yearly


DESCRIPTION

Child Support Caseworkers, under close supervision at the lower level and general supervision at the higher level, perform a wide variety of child support duties; maintain a caseload; locate and interview custodial and non-custodial parents and others to elicit factual information for the purpose of establishing child support obligations and enforcing child support laws; arrange for support payments when possible and prepare cases for court hearings and attend hearings as necessary; and perform related work as required.

DISTINGUISHING FEATURES

These positions are located in the Alameda County Department of Child Support Services (ACDCSS). This is a flexibly-staffed series. Positions in this class are distinguished from other classes by the delicate nature of the information obtained, by the high degree of rapport that must be established to obtain information, and by the involvement in the legal process as it relates to the support of minor children. These positions have a high degree of public contact. All of the public contact work requires significant tact and diplomacy in dealing with both amenable and confrontational situations. Positions in this series do not have supervisory responsibility and refer the most difficult and/or complex problems to higher-level classes.

This is the trainee level class in the Child Support Caseworker series. Positions in this class learn child support laws, regulations and procedures, and acquire the skills to perform a broad range of child support casework activities. As incumbents acquire knowledge and skills, they carry out their assignments with greater independence. Incumbents of the class of Child Support Caseworker I are expected to gain experience and demonstrate proficiency which qualifies them to promote to the higher level after the equivalent of one year of full time service.


EXAMPLES OF DUTIES
NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.

1. Commences case file process by obtaining information from case participants, family members, witnesses, law enforcement agencies, and attorneys for the benefit of gathering information to establish paternity, locate absent parents, and determine financial status.

2. In an automated system, accurately enters and maintains appropriate and chronological logs of case contacts and events.

3. Receives and resolves minor complaints concerning cases and responds to inquiries from the public.

4. Compiles necessary information in preparation for legal action to establish and enforce paternity and/or support (i.e. interview, telephone, computer and mail inquiry methods, etc.).

5. Analyzes case information and determines appropriate action.

6. Recommends cases for prosecution, prepares legal documents for court filing, assists attorneys in preparing cases, attends court hearings, and testifies in court as necessary.

7. Establishes an enforceable judgment or order using California State Guidelines.

8. Monitors accounts for payments and accuracy.

9. Monitors cases for compliance with state and federal regulations.

10. Provides case status information and explains child support statutes, regulations, and procedures to case participants.

11. Takes appropriate action to request and collect child support payments from payors.

MINIMUM QUALIFICATIONS

Education:

Graduation from high school or possession of a Certificate of Proficiency issued by the California State Board of Education, or possession of a G.E.D. certificate.

And Either Pattern I
Experience:

Minimum of six months of full-time experience as a Child Support Assistant II, or in an equivalent or higher level class in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

Or Pattern II
Experience:

Minimum of one year experience as a Call Center Representative, Lead Call Center Representative, or in an equivalent or higher level class in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

Or Pattern III
Experience:

The equivalent of two years of full-time experience in clerical support work with responsibility for interviewing, document processing and follow up. (The equivalent of the completion of 90 quarter units or 60 semester units of college education may be substituted for one year of full-time experience.)

Special Requirements:

1. Type with speed and accuracy at no less than 40 net words per minute from clear copy.

2. Must possess a valid California State Motor Vehicle Operator’s license.

3. A thorough background investigation, including fingerprinting will be conducted of all candidates who have accepted a conditional offer of employment to ensure they are suitable for Child Support related work. A felony conviction will be disqualifying.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


KNOWLEDGE AND SKILLS
NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties”” section of this specification.

Knowledge of:

• General principles of casework, child support establishment, enforcement and collection procedures.
• Federal and California laws and regulations pertaining to child support.
• Interviewing techniques.
• Information systems and use of desktop computers.
• Basic arithmetic to perform calculations and understand financial records.
• Customer service techniques.
• Office procedures and decorum.

Ability to:

• Research and analyze legal, financial, and other records sufficiently to obtain data needed to secure and enforce child support cases.
• Communicate effectively in writing (including spelling, vocabulary, sentence and paragraph structure).
• Communicate effectively in face-to-face interviews and over the telephone with persons from a wide variety of ethnic and social backgrounds in order to sufficiently explain a variety of case related information, including but not limited to legal processes, child support obligations and/or penalties for nonpayment of support.
• Elicit information from hostile and/or uncooperative individuals.
• Organize work and establish priorities according to departmental operating requirements.
• Make appropriate decisions regarding case management that adhere to policies and procedures.
• Effectively manage time to perform multiple tasks.
• Maintain work area, procedures and other information in an accurate, well organized manner.
• Work cooperatively with other staff, outside agencies and the public to maximize child support collections in accordance with established policies and procedures.
• Operate standard office equipment, including a desk top computer.

CLASS SPEC HISTORY
BG:pf 4/11/02
Newspec: 1401-1402.doc
CSC Date: 4/24/02
SA:pf Revised 3/15/05
CSC Date: 4/27/2005
SG:po Revised 7/1/08
CSC Date: 9/24/2008
AS:cs Revised 11/20/14
CSC Date: 12/10/14

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.