County of Alameda

Child Support Assistant III (#1167)

$28.18-$33.36 Hourly / $2,113.50-$2,502.00 BiWeekly /
$4,579.25-$5,421.00 Monthly / $54,951.00-$65,052.00 Yearly


DESCRIPTION
Under general supervision, the Child Support Assistant III receives, examines, prepares, processes and maintains a variety of child support information and documents; provides support to Child Support Caseworkers; provides lead supervision and training to Child Support Assistant staff; and performs other work as required.

DISTINGUISHING FEATURES

This position is located in the Alameda County Department of Child Support Services (ACDCSS). Incumbents perform a variety of duties of a complex and technical nature in applying legal statutes and rules requiring expertise and specialized knowledge, independent interpretation, problem solving, and research of complex documents. Positions at this level are distinguished from the next lower levels of Child Support Assistant I and II by the complexity and difficulty of the work performed. The Child Support Assistant III level may also provide lead supervision and training to Child Support Assistant staff.

Incumbents are expected to rotate throughout the various units of the ACDCSS as needed to meet the staffing and training needs of the department.

EXAMPLES OF DUTIES
Note: The following are the duties performed by employees in these classifications. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Leads, plans, and reviews the work of Child Support Assistant staff.
2. Provides on the job assistance and training in the processes and procedures used to perform the duties of the Child Support Assistant position to new and reassigned Child Support Assistants.
3. Receives a large variety of incoming mail, including checks, legal documents, letters, etc.
4. Determines appropriate action for all incoming mail including how to record and where to route for action.
5. Tracks and logs all contacts; updates and maintains case files.
6. Assists Child Support staff by accessing and retrieving case information, locating individual documents, and gathering necessary information in preparation for legal action and casework activity.
7. Takes action to locate case participants using a variety of federal, state and local restricted databases, as well as numerous public databases.
8. Takes action to determine case participant employment, income, health benefits coverage, etc. using a variety of research and investigative methods.
9. Records detailed information in case records and on appropriate forms to document case activity and the outcome of investigations.
10. Conducts interviews with case participants to gather information.
11. Assists the public with a wide variety of customer inquires in a professional and courteous manner.
12. Researches various computer system programs and/or documents. Identifies and corrects errors.
13. Dispenses, receives, prepares and records legal and other official documents; examines for accuracy and completeness according to specific legal guidelines in order to process documents in the Child Support Department.
14. May function as Deputy Clerk of the Superior Court.

MINIMUM QUALIFICATIONS

Education:

Graduation from high school or possession of a Certificate of Proficiency issued by the California State Board of Education, or possession of a G.E.D. certificate.

AND Pattern I
Experience:

The equivalent of one year of full-time experience as a Child Support Assistant II or in an equivalent or higher class in Alameda County classified services. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

Or Pattern II
Experience:

The equivalent of two years of full-time experience performing duties of a complex and technical nature applying legal statutes and rules requiring expertise and special knowledge, independent interpretation, problem solving, and research of complex legal documents in private industry or other public service positions.

Special Requirements:

1. Must possess a valid California State Motor Vehicle Operator’s license.

2. A thorough background investigation, including fingerprinting will be conducted of all candidates who have accepted a conditional offer of employment to ensure they are suitable for child support related work. A felony conviction will be disqualifying.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


KNOWLEDGE AND SKILLS
NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Lead work and staff development techniques and practices.
• Modern office practices and procedures including business correspondence, filing, and standard office equipment operations.
• Techniques and practices for dealing with individuals from various social-economic and ethnic groups, in person, via telephone, and through correspondence (including stressful contacts with irate and hostile individuals).
• Business arithmetic.
• Law, regulations, and codes governing the access to and use of confidential information and legal documents.
• Legal terminology applicable to child support documents.

Ability to:

• Interpret and explain procedures to others, and answer a variety of questions related to department programs and processes.
• Exercise sound judgment when prioritizing, organizing, assigning and monitoring workload.
• Develop and deliver training.
• Work under pressure.
• Establish and maintain effective working relationships with staff, peers, other agencies, and the public.
• Exercise independent judgment in determining proper work methods and procedures, and assembling and evaluating information.
• Analyze, evaluate, and draw logical conclusions.
• Maintain work area, procedures and other information in an accurate, well organized manner.
• Perform detailed office support work.
• Prioritize work and coordinate several activities to meet critical deadlines.
• Perform accurate arithmetic calculations.
• Communicate effectively orally and in writing.
• Understand and follow complex oral and written instruction.
• Work independently and carry out assignments with minimal supervision.
• Interpret and apply complex rules, codes, laws, and ordinances.
• Perform detailed and accurate review of documents for completeness of information and conformance with requirements.

CLASS SPEC HISTORY
BG:pf 4/11/02
Newspec: 1167.doc
CSC Date: 4/24/02
SG:po Revised 5/9/08
CSC Date: 9/24/2008
AS:cs Revised 11/20/14
CSC Date: 12/10/14

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.