Bargaining Unit: SEIU 1021 - Clerical (010)
$29.87-$35.34 Hourly / $2,240.25-$2,650.50 BiWeekly /
$4,853.88-$5,742.75 Monthly / $58,246.50-$68,913.00 Yearly
Incumbents under general supervision, use independent judgment to perform the scope of duties, which emphasize specialized clerical duties. They are required to know a large variety of forms and computer screens. They have responsibility for case file maintenance, producing inquiry correspondence, making telephone contact with employers and others who may know the location of NCPs, serving as a receptionist, and/or processing incoming responses from employers and health insurance providers.
Incumbents may rotate throughout various units of the Alameda County Department of Child Support Services (ACDCSS) as needed to accommodate further employee development and staffing needs of the department.
These positions are located in the Alameda County Department of Child Support Services (ACDCSS). Positions allocated to this class series receive, examine, prepare, process and maintain a variety of child support documents; provide assistance to Child Support Caseworkers; and perform other work as required. Child Support Assistant I’s are distinguished from Child Support Assistant II’s in that the former are responsible for entry level clerical duties whereas the latter are responsible for more specialized clerical work that requires the exercise of initiative, analysis, and judgment, beyond that of the entry level classification of Child Support Assistant I. This classification series differs
from the Child Support Caseworker series in that the incumbents in these classifications perform a wide variety of clerical work in support of Child Support Caseworkers, as opposed to the full range of case management activities.
Incumbents of the class of Child Support Assistant I are expected to gain experience and demonstrate proficiency which qualifies them to promote to the higher level after the equivalent of one year of full-time service.
EXAMPLES OF DUTIES
NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.
1. Receives and sorts incoming mail, correspondence, forms, legal documents, etc.
2. Determines appropriate action for all incoming mail including how to record and where to route for action.
3. Tracks and logs all contacts, updates and maintains child support related information in appropriate systems.
4. Assists Child Support staff by accessing and retrieving child support related information, locating individual documents, and gathering necessary information in preparation for legal action and casework activity.
5. Takes action to locate case participant using a variety of federal, state and local restricted databases, as well as numerous public databases.
6. Takes action to determine case participant employment, income, health benefits coverage, etc. using a variety of research of research and investigation methods.
7. Records detailed information in child support records and on appropriate forms to document case activity and the outcome of investigations.
8. Conducts interviews with case participants and others to gather information.
9. Assists the public with a wide variety of customer inquiries in a professional and courteous manner.
10. Performs research in various computer systems and programs, reviews documents, and identifies and corrects errors.
11. Distributes, receives, prepares and processes child support and other official documents according to specific legal guidelines or criteria in order to process documents on behalf of the Alameda County Department of Child Support Services.
12. May receive and process child support payments.
13. Authenticates child support related documents for processing.
14. Arranges for paternity tests.
Graduation from high school or possession of a Certificate of Proficiency issued by the California State Board of Education, or possession of a G.E.D. certificate.
The equivalent of one year of full-time experience in the class of Customer Services Representative, DCSS or in an equivalent or higher level clerical class in the Alameda County classified service which must have included public contact or customer service.
The equivalent of two years of full-time clerical experience which must have included responsibility for applying policies, rules, codes, laws, ordinances, and/or procedures in support of technical or professional staff.
the equivalent of an associate degree (completion of 60 semester or 90 quarter units) form an accredited college or university may be substituted for 6 months of the required experience in any pattern above.
1. Accurately type a minimum of 40 net words per minute from clear copy.
2. Lift and move objects up to 20 lbs.
3. A thorough pre-employment background investigation will be conducted of all candidates who have accepted a conditional offer of employment to ensure sustainability for child support related work. A felony conviction may be disqualifying.
NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.
KNOWLEDGE AND SKILLS
CLASS SPEC HISTORY
CSC Date: 06/05/19
Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:
For your Health & Well-Being
For your Financial Future
For your Work/Life Balance
*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.