County of Alameda

Child Support Assistant II (#1166)

Bargaining Unit: SEIU 1021 - Clerical (010)
$24.74-$29.26 Hourly / $1,855.50-$2,194.50 BiWeekly /
$4,020.25-$4,754.75 Monthly / $48,243.00-$57,057.00 Yearly

Incumbents under general supervision, use independent judgment to perform the scope of duties, which emphasize specialized clerical duties. They are required to know a large variety of forms and computer screens. They have responsibility for case file maintenance, producing inquiry correspondence, making telephone contact with employers and others who may know the location of NCPs, serving as a receptionist, and/or processing incoming responses from employers and health insurance providers.

Incumbents may rotate throughout various units of the Alameda County Department of Child Support Services (ACDCSS) as needed to accommodate further employee development and staffing needs of the department.


These positions are located in the Alameda County Department of Child Support Services (ACDCSS). Positions allocated to this class series receive, examine, prepare, process and maintain a variety of child support documents; provide assistance to Child Support Caseworkers; and perform other work as required. Child Support Assistant I’s are distinguished from Child Support Assistant II’s in that the former are responsible for entry level clerical duties whereas the latter are responsible for more specialized clerical work that requires the exercise of initiative, analysis, and judgment, beyond that of the entry level classification of Child Support Assistant I. This classification series differs
from the Child Support Caseworker series in that the incumbents in these classifications perform a wide variety of clerical work in support of Child Support Caseworkers, as opposed to the full range of case management activities.

Incumbents of the class of Child Support Assistant I are expected to gain experience and demonstrate proficiency which qualifies them to promote to the higher level after the equivalent of one year of full-time service.


1. Receives a large variety of incoming mail, including checks, legal documents, letters, etc.

2. Determines appropriate action for all incoming mail including how to record and where to route for action.

3. Tracks and logs all contacts, and updates and maintains case related information.

4. Assists Child Support staff by accessing and retrieving case related information, locating individual documents, and gathering necessary information in preparation for legal action and casework activity.

5. Takes action to locate case participants using a variety of federal, state and local restricted databases, as well as numerous public databases.

6. Takes action to determine case participant employment, income, health benefits coverage, etc. using a variety of research and investigative methods.

7. Records detailed information in case records and on appropriate forms to document case activity and the outcome of investigations.

8. Conducts interviews with case participants and others to gather information.

9. Assists the public with a wide variety of customer inquires in a professional and courteous manner.

10. Researches various computer system programs and/or documents. Identifies and corrects errors.

11. Dispenses, receives, prepares and records legal and other official documents; examines for accuracy and completeness according to specific legal guidelines in order to process documents in the Child Support Department.

12. May function as Deputy Clerk of the Superior Court.


Graduation from high school or possession of a Certificate of Proficiency issued by the California State Board of Education, or possession of a G.E.D. certificate.

AND Pattern I

The equivalent of one year of full-time experience as a Child Support Assistant I or in an equivalent or higher level class in the Alameda County classified service (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts).

Or Pattern II

The equivalent of one year of full-time experience as a Call Center Representative, Lead Call Center Representative or in an equivalent or higher level class in the Alameda County Department of Child Support Services. 

Or Pattern III

The equivalent of two years of full-time experience performing duties of a complex and technical nature in applying legal statutes and rules regarding expertise and special knowledge, independent interpretation, problem solving, and research of complex legal documents in private industry or other public service positions.

Special Requirements:

1. Type with speed and accuracy at no less than 40 net words per minute from clear copy.
2. Lift and move objects up to 20 lbs.
3. A thorough background investigation, including fingerprinting will be conducted of all candidates who have accepted a conditional offer of employment to ensure they are suitable for child support related work. A felony conviction will be disqualifying.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

Knowledge of:

• Modern office practices and procedures including business correspondence, filing, and standard office equipment operations including use of a desktop computer.
• Business arithmetic.
• Laws, regulations, and codes governing the access to, and use of, confidential information and legal documents.
• Legal terminology applicable to child support documents.
• Techniques and practices for dealing with individuals from various social-economic and ethnic groups, in person, via telephone, and through correspondence (including stressful contacts with irate and hostile individuals).

Ability to:

• Work under pressure
• Establish and maintain effective working relationships with staff, peers, other agencies, and the public
• Exercise independent judgment in determining proper work methods and procedures, and assembling and evaluating information
• Maintain confidentiality
• Analyze, evaluate, and draw logical conclusions
• Maintain work area, procedures and other information in an accurate, well organized manner
• Use computer databases and applications common to Child Support activities
• Perform detailed office support work
• Prioritize work and coordinate several activities to meet critical deadlines
• Perform accurate arithmetic calculations
• Communicate effectively orally and in writing
• Understand and follow complex oral and written instruction
• Interpret and apply complex rules, codes, laws, and ordinances
• Perform detailed and accurate review of documents for completeness of information and conformance with requirements

BG:pf 4/11/02
Newspec: 1165-1166.doc
CSC Date: 4/24/02
SG:po Revised 1/26/07
CSC Date: 3/28/07
SG:po Revised 5/9/08
CSC Date: 9 /24/2008
AS:cs Revised 11/20/14
CSC Date: 12/10/14


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.