County of Alameda

Child Support Assistant I (#1165)

$23.78-$26.75 Hourly / $1,783.50-$2,006.25 BiWeekly /
$3,864.25-$4,346.88 Monthly / $46,371.00-$52,162.50 Yearly


DESCRIPTION

Incumbents under close supervision, perform clerical functions throughout all areas of the Alameda County Department of Child Support Services (ACDCSS). Incumbents are expected to perform a wide variety of clerical work, requiring the ability to choose among a limited number of alternatives in solving routine problems within a unit. Positions at this level require that incumbents have the ability to follow written and oral directions, identify errors in a process, identify errors in basic English usage or arithmetic in documents, communicate effectively with the public and coworkers, and use a variety of software and data base applications on a desk top computer in order to process the work.

Incumbents are expected to rotate through various units of the Alameda County Department of Child Support Services (ACDCSS) as needed to accommodate employee development, staffing, and training needs of the department.

DISTINGUISHING FEATURES

These positions are located in the Alameda County Department of Child Support Services (ACDCSS). Positions allocated to this class series receive, examine, prepare, process and maintain a variety of child support documents; provide assistance to Child Support Caseworkers; and perform other work as required. Child Support Assistant I’s are distinguished from Child Support Assistant II’s in that the former are responsible for entry level clerical duties whereas the latter are responsible for more specialized clerical work that requires the exercise of initiative, analysis, and judgment, beyond that of the entry level classification of Child Support Assistant I. This classification series differs
from the Child Support Caseworker series in that the incumbents in these classifications perform a wide variety of clerical work in support of Child Support Caseworkers, as opposed to the full range of case management activities.

Incumbents of the class of Child Support Assistant I are expected to gain experience and demonstrate proficiency which qualifies them to promote to the higher level after the equivalent of one year of full-time service.


EXAMPLES OF DUTIES
NOTE: The following are the duties performed by employees in these classifications. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.


1. Receives a large variety of incoming mail, including checks, legal documents, letters, etc.

2. Determines appropriate action for all incoming mail including how to record and where to route for action.

3. Extracts, scans, indexes, and files case related information.

4. Tracks and logs all contacts, and updates and maintains case information.

5. Assists Child Support staff by accessing and retrieving case information, locating individual documents, and gathering necessary information in preparation for legal action and casework activity.

6. Records detailed information in case records and on appropriate forms to document case activity and the outcome of investigations.

7. Assists the public with a wide variety of customer inquires in a professional and courteous manner.

8. Dispenses, receives, prepares and records legal and other official documents; examines for accuracy and completeness according to specific legal guidelines in order to process documents in the Child Support Department.

MINIMUM QUALIFICATIONS

Education:

Graduation from high school, or possession of a Certificate of Proficiency issued by the California State Board of Education, or possession of a G.E.D. certificate.

AND Pattern I
Experience:

The equivalent of six months of full-time experience in the class of Clerk I or in an equivalent or higher-level clerical class in Alameda County classified service (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts).

Or Pattern II
Experience:

The equivalent of one year of full-time experience involving substantially responsible clerical work.

Or Pattern III
Education:

Completion of a post high school clerical training program from a business school or vocational training center, which would enable the applicant to acquire the knowledge and abilities listed below.

Special Requirements:

1. Type with speed and accuracy at no less than 40 net words per minute from clear copy.
2. Lift and move objects up to 20 lbs.
3. A thorough background investigation, including fingerprinting will be conducted of all candidates who have accepted a conditional offer of employment to ensure they are suitable for child support related work. A felony conviction will be disqualifying.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


KNOWLEDGE AND SKILLS
Knowledge of:

• Modern office practices and procedures including business correspondence, filing, and standard office equipment operations including use of a desktop computer.
• Business arithmetic.
• Laws, regulations, and codes governing the access to, and use of, confidential information and legal documents.
• Legal terminology applicable to child support documents.
• Techniques and practices for dealing with individuals from various social-economic and ethnic groups, in person, via telephone, and through correspondence (including stressful contacts with irate and hostile individuals).

Ability to:

• Work under pressure
• Establish and maintain effective working relationships with staff, peers, other agencies, and the public
• Exercise independent judgment in determining proper work methods and procedures, and assembling and evaluating information
• Maintain confidentiality
• Analyze, evaluate, and draw logical conclusions
• Maintain work area, procedures and other information in an accurate, well organized manner
• Use computer databases and applications common to Child Support activities
• Perform detailed office support work
• Prioritize work and coordinate several activities to meet critical deadlines
• Perform accurate arithmetic calculations
• Communicate effectively orally and in writing
• Understand and follow complex oral and written instruction
• Interpret and apply complex rules, codes, laws, and ordinances
• Perform detailed and accurate review of documents for completeness of information and conformance with requirements

CLASS SPEC HISTORY
BG:pf 4/11/02
Newspec: 1165-1166.doc
CSC Date: 4/24/02
SG:po Revised 1/26/07
CSC Date: 3/28/07
SG:po Revised 5/9/08
CSC Date: 9 /24/2008
AS:cs Revised 11/20/14
CSC Date: 12/10/14

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.