County of Alameda

Administrative Support Manager (#1145)

$31.63-$42.35 Hourly / $2,530.40-$3,388.00 BiWeekly /
$5,482.53-$7,340.67 Monthly / $65,790.40-$88,088.00 Yearly


DESCRIPTION
Under direction to provide administrative, operational, procedural and organizational support services to the Department of Behavioral Health Care Services County-operated clinics; to plan and direct the activities of support staff involved in the provision of behavioral health services to clients; and to perform other related duties.


DISTINGUISHING FEATURES

These positions are located in the Department of Behavioral Health Care Services. Incumbents serve as the support services manager overseeing the business management function for operations of singular or multiple clinical sites.

EXAMPLES OF DUTIES
NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Plans, oversees, reviews and personally performs a variety of administrative duties for County-operated clinics.

2. Acts as a liaison with clinical staff, clients, departmental administrative personnel, other county departments and the public.

3. Makes expenditure projections for the clinic’s budget; compiles figures, reviews reports and prepares internal reports.

4. Coordinates purchasing activities; acts as liaison with County Purchasing; researches purchases and makes recommendations; ensures that proper funds are debited and invoices approved; performs follow up with vendors as required.

5. Interprets and applies a variety of policies, rules and regulations; provides information which may require tact and independent judgment to employees and others.

6. Performs such administrative tasks as modifying policies and procedures, acting as the Clinic’s automation coordinator, and coordinating activities of the unit with other departments.

7. Supervises the work of the clinic’s support staff, plans assigns and reviews work; trains staff in work procedures; recommends selection and disciplinary actions.

8. Prepares a variety of correspondence, periodic and special reports and other written materials; may access various databases or use information from various sources to prepare such materials.

9. Serves as site manager for building operations, maintenance and repairs, housekeeping and janitorial services and security contracts.

10. Serves as the clinic’s representative on various committees and task forces.

11. Operates a variety of standard office equipment including a computer; may drive a County vehicle to attend meetings.

MINIMUM QUALIFICATIONS
Either I
Experience:

The equivalent of one year full-time experience in the class of Administrative Specialist I in the Alameda County classified service.

Or II
Experience:

The equivalent of three years of increasingly responsible administrative support experience in a medical clinic setting, of which, one year must have been in a supervisory capacity. (Possession of a Bachelor’s Degree from an accredited college or university with major coursework in business, health care administration or public administration may substitute for two years of the required experience.)

License:

Specified positions may require possession of a valid California Motor Vehicle Operator’s license.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Principles of public administration.
• Practices and techniques of administrative analysis and report preparation.
• Computer applications related to the work.
• Budgetary and financial record keeping practices.
• Office administrative practices and procedures, including records management and the operation of standard office equipment.
• Basic supervisory principles and practices.
• Basic personnel, purchasing and contract administration practices.

Ability to:

• Plan and conduct administrative, organizational and operational studies.
• Research, compile and summarize varied information, evaluate alternatives and reach sound conclusions.
• Interpret, explain and apply complex policies, regulations and procedures.
• Plan, assign and review the work of a small staff on a project or day-to-day basis.
• Prepare clear and accurate reports, correspondence, procedures and other written materials.
• Represent the department and the County in meetings with others.
• Organize and prioritize work and meet critical deadlines.
• Maintain accurate records and files.
• Exercise sound independent judgment within established policies and guidelines.
• Establish and maintain effective working relationships with those contacted in the course of work.


CLASS SPEC HISTORY
AM:co 5/24/00
Csc date: 7/5/00
Newspecs: 1145.doc
CSC Date: 7/5/00
SP:cs Revised 10/15/15
CSC Date: 11/10/15
NLB:jf Revised 10/9/2017
CSC Date: 11/8/2017


BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.