County of Alameda

Library Clerk I (#1103)

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Bargaining Unit: SEIU 1021 - Clerical (010)
$26.27-$29.88 Hourly / $1,970.25-$2,241.00 BiWeekly /
$4,268.88-$4,855.50 Monthly / $51,226.50-$58,266.00 Yearly

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DESCRIPTION

This flexibly staffed classification series specification describes the entry-level classification in the Library Clerk series. Under supervision, provides customer service and performs various clerical and related duties in the Alameda County Library (Library).

DISTINGUISHING FEATURES

This is the entry-level classification in the Library Clerk flex series located in the Library. The employees work exclusively in the Library, providing customer service and performing more varied and complex clerical tasks under close supervision from a supervisor or manager. Employees in the Library Clerk I classification are expected to learn the job and develop the necessary knowledge and abilities for progression to flexibly promote to the higher classification of Library Clerk II after the completion of 975 hours (equivalent to six (6) months of full-time experience).

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each employee in the classification does not necessarily perform all duties listed.

Provides account-focused customer service to library members, including issuing library cards, updating account information, checking out material, and maintaining the privacy and confidentiality of library member records.
Investigates and resolves questions and concerns related to member accounts.
Handles financial transactions in compliance with library procedure.
Provides directional assistance and basic information about routine library services through webform, email, phone calls, or in-person. Refers non-routine questions to appropriate co-workers.
Sorts, packs, unpacks, labels, and routes materials to and from other locations.
Checks in and sort materials using a computer, automated materials handling system, or other equipment.
Organizes, shelves, and displays library materials according to the library’s written standards.
Processes library materials and updates their status in library software.
Performs routine clerical tasks, such as data entry and supply ordering.

MINIMUM QUALIFICATIONS

EITHER I

Experience:

The equivalent of six (6) months of full-time experience as a Library Page in the Alameda County classified service.

OR II

Experience:

The equivalent of six (6) months of full-time experience in clerical or customer service work.

Special Requirement:

Push carts of heavy books and lift up to 35 lbs.

Employees in this classification may be required to work evenings and weekends.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed in the “Examples of Duties” section of this specification.

Knowledge of:

Basic command of the English language.
Numerical and alphabetical filing systems.
Alpha-numeric keyboards.

Ability to:

Establish and maintain effective working relationships with the public and co-workers.
Communicate effectively with the public in person, online, in writing, and on the phone.
Learn library procedures, including checkout of materials, registration of members, processing of materials and supplies.
Process and handle library materials.
Learn to sort and shelve library materials accurately.
Follow written and oral instructions.
Type accurately.
Use the common functions of a computer in an office environment.
Problem-solve.
Exercise interpersonal sensitivity while working with individuals of diverse backgrounds.

CLASS SPEC HISTORY

JGS:ab 11/84

JGS:pb Revised: 11/86

VS:lm Revised: 6/96

JC:sw Revised: 4/19/99

1011H.DOC

jc updated: 7/6/00

Newspec: 1103-1104.doc

CSC Date: 5/26/99

JC:pf Revised 3/11/02

CSC Date: 4/24/02

RE:po Revised 12/14/05 Clerical Study

CSC Date: 5/24/2006

SK:saa Revised 8/12/24

CSC Date:01/08/25

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:

For your Health & Well-Being

Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Share the Savings
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
County Allowance Credit
Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
Short-Term Disability Insurance
Long-Term Disability Insurance
Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
Employee Assistance Program

For your Financial Future

Retirement Plan - (Defined Benefit Pension Plan)
Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

12 paid holidays
Floating Holidays
Vacation and sick leave accrual
Vacation purchase program
Catastrophic Sick Leave
Pet Insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
Employee Discount Program (e.g. theme parks, cell phone, etc.)
Child Care Resources
1^st United Services Credit Union

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.