County of Alameda

Training Center Customer Service and Sales Coordinator (#0483)

Bargaining Unit: Unrep - General Mgmt (U15)
$31.85-$42.67 Hourly / $2,548.00-$3,413.60 BiWeekly /
$5,520.67-$7,396.13 Monthly / $66,248.00-$88,753.60 Yearly


DESCRIPTION
Under general direction, the Training Center Customer Service & Sales Coordinator plans, develops and coordinates customer service, and sales/marketing plans for space/lab rentals and other fee based services of the Training and Education Center; and performs other related duties as assigned.

DISTINGUISHING FEATURES

The Training Center Customer Service & Sales Coordinator is a single classification and reports to the Training and Education Center Director. This position is distinguished from the lower classification of the Training Center Customer Service Representative in that the Training Center Customer Services & Sales Coordinator has day-to-day supervisory and facility management responsibilities. It is further distinguished from the Training and Education Center Director in that the latter has overall administrative and operational responsibilities for the Alameda County Training & Education Center.

EXAMPLES OF DUTIES
NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.


1. Coordinates sales and marketing of space rental, videoconferencing, and other revenue services of the center.

2. Develops procedures, protocol and guidelines for operations of the customer service areas.

3. Supervises, trains and evaluates assigned staff.

4. Provides lead implementation on sales and marketing plans for space rental, both for inside and outside sales.

5. Develops sales proposals and tracks performance for large customer accounts.

6. Coordinates logistics for events in the Training & Education Center.

7. Assists in monitoring and maintaining quality of amenities/equipment to ensure safe and efficient use of the facility.

8. For complex accounts, coordinates the booking of space rentals for customers, including scheduling, contracts, servicing the customers, working with janitorial and other staff to ensure quality services to the customers.

9. Coordinates setup of computer labs and software installation where appropriate, refreshes labs, and assists in maintaining operations of computer lab, working in conjunction with vendors, central ITD, and others as needed.

10. Coordinates facility and equipment needs, working with technical support and General Services Agency (GSA) staff as needed.

11. Assists in billing and revenue collections for accounts receivables.

12. Assists the Training & Education Center Director and other staff as needed with various projects and assignments as assigned.

MINIMUM QUALIFICATIONS
Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable.

Education:

Possession of a Bachelor's Degree from an accredited college or university in Public Administration, Marketing, Planning or a closely related field. Direct work experience in the field may substitute for the educational requirement on a year for year basis.


Experience:

The equivalent of five years full-time experience in coordinating events in a conference center or hotel hospitality environment which would include handling all the necessary logistics. Two years of experience should include supervision, sales and marketing.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS
NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:

• Principles of sales and marketing strategies.
• Principles of delivering quality customer services.
• Principles of business perspectives, with emphasis on sales and marketing.
• Principles of supervision.


Ability to:

• Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.

• Effectively meet customer needs; build productive customer relationships; take responsibility for customer satisfaction and loyalty.

• Use economic, financial, market, and industry data to understand and improve business results; use one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and tactics.

• Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

• Develop and use collaborative relationships to facilitate the accomplishment of work goals.

• Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed.

• Use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.

CLASS SPEC HISTORY
BG:pf 8/1/01
Newspecs: 0483.doc
Csc date: 8/15/01
RE:po revise/retitle 2/19/08
old title: Computer Trng. & Sales Coordinator
CSC Date: 2/25/2008
JS:cs Revised/Retitled 3/11/10
Old Title: Conference Center Customer Services & Sales Coordinator
CSC Date: 4/7/10