County of Alameda

Under general direction, supervises  the Medical Leaves & Accommodation Services unit staff; directs the day-to-day activities of the case management teams; provides consultation, technical assistance, management advice and support to Medical Leaves & Accommodation Services  staff and Alameda County agencies/departments pursuant to County policies and procedures,  State and Federal disability laws and leave provisions, and other applicable statutes; oversees the coordination of Family and Medical Leaves, Temporary Modified Work, Workers’ Compensation claims; and performs other related work as required.      

DISTINGUISHING FEATURES  

This management class is located in the Human Resource Services Department’s Medical Leaves & Accommodation Services unit, and is distinguished from the lower level Medical Leaves & Accommodation Services Case Manager in that the latter does not have supervisory authority, including involvement with hiring, performance evaluation, discipline, discharge, and resolving grievances.  The Medical Leaves & Accommodation Services Supervisor is distinguished from the higher level Medical Leaves & Accommodation Services Administrator in that the former provides first-line, day-to-day supervision of the case management teams, while the latter is responsible for the overall planning, design, management, and operation of the Medical Leaves & Accommodation Services unit.   

NOTE:  The following are the duties performed by employees in this classification.  However, employees may perform other related duties at an equivalent level.  Each individual in the classification does not necessarily perform all duties listed.  

1. Monitors, and performs evaluations of, the daily work activities of the centralized disability case management teams engaged in the administration of departmental Medical Leaves & Accommodation Services to ensure compliance with County medical leaves and reasonable accommodation related policies, procedures, and processes. 
2. Conducts interviews and makes recommendations when hiring new Medical Leaves & Accommodation Services unit staff; provides training and instruction on the most efficient and effective management of medical leaves and accommodation cases, the completion and processing of related forms and troubleshooting problems that may arise.     
3. Provides leadership, consultation, technical assistance, and support to Medical Leaves & Accommodation Services unit staff and County agencies/departments on medical leaves and accommodation  related matters by interpreting and explaining State and Federal disability laws; County policies, procedures and provisions; and, memoranda of understanding, surrounding family and medical leaves, reasonable accommodations, fitness for duty, temporary modified work, personal disabilities and the coordination/processing of Workers’ Compensation injury/illness claims.
4. Serves as a subject matter expert providing medical leaves and accommodation related consultation, information and case management recommendations to County Counsel, Risk Management, ACERA, the Auditor-Controller Agency, other County agencies/departments, and health providers.
5. Prepares and conducts medical leaves and accommodation management case review meetings with Medical Leaves & Accommodation Services teams, County departments, Risk Management, Labor Relations, and County Counsel to identify high-risk cases, and develop appropriate plans of action to ensure effective case handling and reduce liability.
6. Assists in the design, development, organization, planning and coordination of countywide training, and participates as a trainer/presenter on medical leaves and accommodation related topics.  
7. Prepares, speaks, and presents various reports and data on medical leaves and accommodation related matters, including presentation to individuals, agencies/departments, worker’s compensation liaison/disability coordinators meetings, the Civil Service Commission, and other groups.
8. Receives, and responds to, inquiries or complaints related to the administration of countywide Medical Leaves & Accommodation Services.
9. Offers reemployment plans to disability retired employees and provides countywide vacancy reports and consultation to employees when needed. 
10. Assists in the creation and revision of medical leaves and accommodation related policies, procedures, handbooks, guides, forms, manuals, and other documents. 
11. Schedules and reviews reasonable accommodation requests from applicants, monitors activity in the reasonable accommodation database, schedules and conducts accommodation meetings when necessary and approves/denies requests as appropriate. 
12. Reviews and monitors countywide pre-employment physical results which may result in providing reasonable accommodations.   
13. Assists Medical Leaves & Accommodation Services case management teams and County agencies/departments with researching assistive technology, software, equipment, and other reasonable accommodation possibilities for disabled applicants and employees in compliance with local, state, and federal laws.  
14. Personally, handles and provides case management functions on the more sensitive disability related cases; consults with, and at times advises, the Medical Leaves & Accommodation Services Administrator on the most complex cases.

EITHER I

Experience:  

The equivalent of two (2) years of full-time experience as a Medical Leaves & Accommodation Services Case Manager, or Departmental Human Resources Officer in the Alameda County classified service.  

Experience involving medical leaves and reasonable accommodation case management, administration of family and medical leaves and the use of the knowledge and abilities described in this specification is highly desirable.  

OR II

Education:  

Possession of a bachelor’s degree in a relevant field from an accredited college or university.     

AND

Experience:  

The equivalent of four (4) years of recent, full-time experience in professional level personnel work involving disability case management, administration of family and medical leaves and reasonable accommodations, and the use of the knowledge and abilities described in this specification. Supervisory experience is highly desirable.

NOTE:    The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE:  The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.      

Knowledge of:

• State and Federal disability laws, leave provisions, and regulations.
• County policies and procedures, Administrative Code, Civil Service Rules, Personnel Procedures, Memoranda of Understanding (MOU’s), and personnel administration.
• EEO concepts and guidelines for compliance related to employee/applicant disabilities.
• Principles and practices of management, leadership, supervision, and training.
• Public sector human resource practices and principles including, but not limited to, employment selection, position classification and compensation.
• Effective techniques of interpersonal relations, negotiation, strategies, conflict resolution and problem solving.
• Statistical methods used to analyze data.
• Human resource management systems’ applications, and other commonly used software applications.  

Ability to:  

• Analyze, problem solve, and make sound judgments and appropriate recommendations.
• Demonstrate interpersonal sensitivity.
• Establish effective working relationships and conferring at all levels.
• Negotiate and strategize.
• Plan and organize.
• Effectively communicate orally and in writing.
• Problem solve, analyze, and make sound judgments and appropriate recommendations. 
• Assist with developing and conducting training in related areas of disability management and reasonable accommodation.
• Provide effective and efficient leadership, direction, and supervision to staff, including basic coaching and team building skills.
• Make presentations to individuals and groups.
• Read, interpret, and apply laws, rules, regulations, standards, and procedures.
• Use applicable State and Federal provisions, as well as Charter and Civil Service Rules and Regulations.

LN:po

Newspec:  0468 doc

CSC Date:  6/6/2007

IC:cs  Revised 5/25/16

Old Title:  Disability Programs Manager

CSC Date:  6/8/16

IC:cs  Revised 7/12/16

CSC Date:  8/3/16

RE:ac  Revised 3/19/19

CSC Date: 3/27/19

RE:sa Revised/Retitled 07/16/2021

Old Title: Disability Program Supervisor

CSC Date: 07/28/2021

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.