County of Alameda

Disability Programs Case Manager (#0467)

$35.75-$51.35 Hourly / $2,860.00-$4,108.00 BiWeekly /
$6,196.67-$8,900.67 Monthly / $74,360.00-$106,808.00 Yearly


DESCRIPTION
Under general direction, Disability Programs Case Managers are responsible for providing professional-level, direct, day-to-day disability related consultation, technical assistance and support to County agencies/departments pursuant to County policies and procedures, state and federal disability laws and leave provisions, and other applicable statutes; and, performing other related work as required.


DISTINGUISHING FEATURES

These positions are located in the Human Resource Services Department’s Disability Programs Division, and report directly to the Disability Programs Supervisor. The Disability Programs Case Manager is distinguished from the higher level Disability Programs Supervisor in that the latter is a single management class with supervisory authority over all disability case management teams. This class is further distinguished from the lower level Disability Programs Technician class in that incumbents of the latter class are paraprofessional performing specific technical assignments of a well-defined nature.

EXAMPLES OF DUTIES
NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Conducts or assists County agencies/departments in the development and completion of essential job functions analysis.

2. When conducting internal or countywide job searches, assesses an employee’s qualifications and their eligibility for alternate positions pursuant to Civil Service Rules; runs vacant position reports; makes alternate job offers with or without reasonable accommodation; and, may file for disability retirement on behalf of employees when applicable.

3. May work with an agency/department to determine the appropriateness and availability of temporary modified work assignments based on specific medical documentation/employee’s work restrictions, and oversee the coordination of such assignments.

4. Maintains confidential employee medical files; appropriate records of each disability management case, related meetings and discussions; and, the outcome of reasonable accommodation requests in STARS database system.

5. Reviews reasonable accommodation requests and supporting documentation from employees and applicants participating in Alameda County’s recruitment and selection process; promptly engages the employee and supervisor, or applicant, in the interactive process; provides timely documentation of the department’s ability to accommodate requests; assists in the implementation of accommodations/supply of ergonomic equipment; provides follow up to ensure accommodations are effective, and documents reasonable accommodation efforts.

6. Researches assistive technology, software, equipment, and other reasonable accommodation possibilities for employees and applicants with disabilities in compliance with local, state and federal laws.

7. Oversees the coordination of family and medical leaves (FML) and/or County leaves of absence, ensures timely notifications to employees regarding their remaining options when all entitled leaves are exhausted; and, consults with supervisors/managers on FML intermittent leave patterns and/or fraudulent claims.

8. Oversees the timely processing of workers’ compensation claims in collaboration with Risk Management; works closely with the County’s Third Party Administrator on the progress of the claims, the implementation of Family and Medical Leave and County industrial related leaves of absence; attends Third Party Administrator meetings as needed; and, initiates the interactive reasonable accommodation process when appropriate.

9. Participates in disability case management meetings with County agencies/departments, including Risk Management/Third Party Administrators, County Counsel, and Labor Relations, and, recommends appropriate plans of action to ensure the proper handling of each case.

10. Prepares various disability management reports; conducts and/or assists in disability related presentations for employees, managers, and/or supervisors; and, attends various meetings and trainings as needed.

11. Maintains all correspondence with employees, health providers, County agencies/departments, and disability coordinators in a timely manner.

12. Consults with the Disability Programs Supervisor as needed; refers high-risk cases to them.


MINIMUM QUALIFICATIONS
Either I
Experience:

The equivalent of one-year of-full time experience as a Human Resources Analyst I or Departmental Personnel Officer Trainee in the Alameda County classified service. Experience involving disability case management, the administration of family and medical leaves and reasonable accommodations, and the use of the knowledge and abilities described in this specification is highly desirable.

Or II
Experience:

The equivalent of two years of full-time experience as a Disability Programs Technician in the Alameda County classified service.

Or III

Education:

Possession of a Bachelor's degree in a relevant field from an accredited college or university.

And

Experience:

The equivalent of three years of recent, full-time experience in professional-level human resource management experience involving disability case management, the administration of family and medical leaves, workers’ compensation, and reasonable accommodations, requiring the use of the knowledge and abilities described in this specification. (Two additional years of experience may be substituted for the education requirement.)


NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS
NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• State and federal disability laws, leave provisions and regulations.
• County policies and procedures, Administrative Code, CS Rules, Personnel Procedures, Memoranda Of Understandings (MOU’s), and personnel administration.
• EEO concepts and guidelines for compliance related to employee/applicant disabilities.
• Public sector human resource practices and principles including but not limited to employment selection, position classification and compensation.
• Effective techniques of interpersonal relations, negotiation, strategies, conflict resolution and problem solving.
• Statistical methods used to analyze data.
• Human resource management systems applications, and other commonly used software applications.

Ability to:

• Analyze, problem solve, and make sound judgments and appropriate recommendations.
• Demonstrate interpersonal sensitivity.
• Establish effective working relationships and conferring at all levels.
• Negotiate and strategize.
• Plan and organize.
• Effectively communicate, orally and in writing.
• Assist with the developing and conducting training in related areas of disability management and reasonable accommodation.
• Provide effective and efficient leadership, direction, and supervision to staff, including basic coaching and team building.
• Make presentations to individuals and groups.
• Read, interpret and apply laws, rules, regulations, standards, and procedures.
• Use applicable state and federal provisions, as well as Charter and Civil Service Rules and Regulations.

CLASS SPEC HISTORY

LN:po
Newspec: 0467.doc
CSC Date: 06/06/2007
IC:cs Revised/Retitled 8/11/16
Old Title: Disability Programs Specialist
CSC Date: 8/31/16

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.