County of Alameda

DESCRIPTION

Under general supervision, plans, configures, recommends, installs, troubleshoots and supports department PC local area network (LAN) connections, including all internet and intranet connections, E-Mail, routers, switches, bridges, hubs and related operating systems, and inter-connection to the County wide area network (WAN), network systems and servers. Provides expert consultation to departmental support staff and management on related hardware, LAN/WAN operating systems, network operating systems, system connectivity, and standard server hardware and software; and performs related duties as required.

DISTINGUISHING FEATURES

Information Network Analyst is the professional network design and support position within a department that provides its own LAN network services. Incumbents design, troubleshoot and coordinate computer network infrastructure for their department. In addition, incumbents are expected to be familiar with County standard hardware and software specifications, LAN/WAN administration and management, multiple operating systems, and new and existing hardware within their department.

Information Network Analyst is distinguished from other departmental IT positions in that incumbents spend the majority of their time designing, configuring, installing, troubleshooting, and supporting the department’s network infrastructure. Information Network Analysts may supervise journey-level, technical or clerical staff.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Performs network engineering duties in the evaluation, design, testing, and support of network architecture and strategy, network standards, logical network design, firewalls, servers, and network server capacity management.

2. Oversees and implements Internet/Intranet projects, installs and implements e mail systems, troubleshoots data access problems for departments, and oversees network security functions.

3. Provides technical support and training in evaluating, planning, and implementing LAN/WAN/VPN’s, and distributed systems.

4. Confers with department personnel to determine hardware and networking requirements, develops network plans for new and existing site and applications; initiates and participates in the project to completion.

5. Prepares large, complex, technical PC LAN/WAN/VPN configuration recommendations, ensuring that all components operate successfully.

6. Provides technical troubleshooting, problem isolation and assistance with problem resolution for the more complex problems with standard PC LAN/WAN/VPN hardware and software.

7. Acts as the department’s liaison with the Information Technology Department regarding inter-connection with the County network to ensure data communications compatibility, reliability, and good performance.

8. Troubleshoots networking problems related to routers, servers, LAN’s, mainframe, and PC based connectivity; serves as primary contact for all needs and problems and also in specialized areas within the network.

9. Establishes and maintains appropriate security levels for all hardware and software on the system; evaluates and recommends appropriate disaster preparedness plans and procedures; evaluates needs regarding the back-up and off-site storage of data and software to ensure security and retrieval.

MINIMUM QUALIFICATIONS

EITHER I
Education:

The equivalent to graduation from an accredited four-year college or university (120 semester units or 180 quarter units) with a major in MIS, Computer Science, Computer Engineering or equivalent.

AND
Experience:

The equivalent of two years of full-time experience in the field of LAN/WAN/VPN systems support, administration, and management;

OR II

The equivalent of three years of full-time increasingly responsible experience in the field of LAN/WAN/VPN systems support administration and management.

Certificate:

Professional Certification as a Microsoft Certified Systems Engineer, Certified Novell Engineer, Cisco Certified Network Professional, Cisco Certified Network Associate, or equivalent can be substituted for one year of experience.

License:

Possession of a valid California Motor Vehicle Operator’s license is an ongoing requirement.

Special Requirements:

Information Network Analysts may be required to work grave, swing and day shifts, as well as weekends and holidays as necessary to provide 24 hour-per-day, 7 day-per-week, 365 day-per-year support.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Example of Duties” section of this specification.

Knowledge of:

• LAN-Local Area Networking, such as token ring, Ethernet, switched Ethernet, 100 Base T, Internet, VLAN’s, VPN’s, and electronic mail.
• WAN-Wide Area Networking, such as Transmission Control Protocol/Internet Protocol (TCP/IP), SPX/IPX, and NETBIOS.
• Current data communications techniques and technologies, such as PC’s, bridges, routers, switches, hubs, fiber distributed data interface (FDDI), and T1.
• Computer networking software for various hardware platforms, such as Windows 2000 Server, Windows 2000 Advance Server, NT Server 4.0, Novell 4.11, Windows 98, Windows 2000, Windows XP, Windows Terminal Services.
• Principles, methods and techniques in the design and operation of networks.
• Principles and practices of computer systems analysis and design, including management and methods of ensuring efficient systems operation and maintenance.
• Functions, capacity, characteristics, and limitations of standard computers and related equipment.
• Project planning, prioritizing and scheduling techniques; systems troubleshooting principles and practices.
• Basic accounting, statistical, business and office procedures commonly found in administrative systems applications.
• Principles and practices of supervision.

Ability to:

• Design and install large bandwidth solutions in a reliable, manageable and standard vendor supported configuration at the lowest possible cost.
• Develop and write Requests for Proposals (RFP’s) and Requests for Quotations (RFQ’s).
• Communicate effectively with employees, information technology staff, user department management, and various vendors.
• Manage staff and multiple concurrent projects effectively.
• Plan and organize; make decisions.
• Analyze and problem solve.
• Be flexible and adaptable to continually changing demands or situations.
• Analyze and define user problems and requirements and develop efficient, cost-effective computer applications solutions.
• Conduct information systems and procedures’ analysis and feasibility studies.
• Analyze complex problems.
• Evaluate alternatives and make sound recommendations.
• Plan and conduct effective user training courses.
• Prepare clear, concise and accurate program documentation, user procedures.
• Prepare reports of work performed, and other written materials using standard office and computer equipment.
• Troubleshoot hardware and software problems and make or recommend modifications.
• Make sound independent decisions within established guidelines.
• Communicate clearly and effectively orally and in writing.
• Establish and maintain effective working relationships with computer system users, vendors, employees and others encountered in the course of work.
• Operate Personal Computer hardware and peripheral equipment and related operating systems and software used within the department.

CLASS SPEC HISTORY

RE:pf 3/8/05
Newspec: 0422.doc
CSC Date: 4/27/2005

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.