County of Alameda

Employee Services Administrator (#0261)

Bargaining Unit: Unrep - Confidential Mgmt (U50)
$54.60-$70.89 Hourly / $4,368.00-$5,671.20 BiWeekly /
$9,464.00-$12,287.60 Monthly / $113,568.00-$147,451.20 Yearly

Under general direction from the Department Director and/or Employee Relations Manager, to develop, plan, organize and direct the activities and staff of the Employee Services Center; and to consult and advise Alameda County employees on benefits plans and other services provided within the Employee Services Center; and to perform related duties as required.


This single management/supervisory class is located in the Employee Relations Division of the Human Resource Services Department and reports to the Employee Relations Manager. It is distinguished from the lower classification of Employee Services Supervisor in that the latter is responsible for the direct day-to-day supervision of employees who provide benefit information while the Employee Services Administrator serves as Director of the Center and is responsible for developing, organizing and administering the Employee Services Center as well as the Benefits Administration Unit which provides employee benefits information and services to Alameda County employees.

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Directly supervises the work of professional and clerical support staff in the Employee Services Center.

2. Directs through subordinates, benefits tables, correct set-up configuration of benefits data and the various PeopleSoft Benefits Administration reports; analyzes and recommends the need for MARS Retroactive adjustments.

3. Reviews and assesses changes in union contracts, due to salary ordinance changes and Board of Supervisors Resolutions; determines approval action in updating/changing existing eligibility rules, benefit plans and program information.

4. Consults with Auditor-Controller to define earnings, time reporting and establishing leaves of absence procedures and benefits; coordinates and administers record systems for health benefits and employee services programs; acts as liaison with departmental representatives and other agencies regarding employee benefits.

5. Coordinates with the Auditor-Controller and general accounting staff in managing provider credit union, retirement, savings bonds, deferred compensation and parking deduction interfaces.

6. Assists and/or serves as liaison with staff of the Auditor-Controller in establishing W-2 reporting requirements, and payroll deductions; directs the preparation of periodic and special reports; develops policies and procedures; prepares a variety of correspondence.

7. Plans, supervises/directs, reviews and evaluates the work of professional, paraprofessional and clerical staff directly and through subordinate supervisors; recommends selection of staff; recommends disciplinary actions.

8. Develops and writes procedures pertaining to new or revised policies and procedures. Gives presentations on new or revised policies, systems and procedures to various levels of staff in the County.

Either I


The equivalent of four years full-time experience in the class of Employee Services Supervisor in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)



Possession of a Bachelor’s Degree from an accredited college or university in Business Administration, Public Administration or in a related field.



The equivalent of six years full-time experience in a public or private organization managing a benefits department or program. (Four additional years of work experience may substitute for the degree requirement.)

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Principles and practices of public and personnel administration.
• Employee benefits programs.
• Alameda County Human Resource Services rules and regulations.
• Financial record keeping systems.
• Principles and practices or management, supervision, and training.
• Human Resource Management Systems applications and functions.

Ability to:

• Coordinate and supervise the processing of employee services and benefits.
• Communicate effectively orally and in writing
• Make decisions.
• Establish and maintain effective working relationships.
• Analyze and problem-solve.
• Plan and organize.
• Work effectively with others.
• Effectively use management control.
• Provide effective and efficient leadership to staff.

RE:pf 3/13/02
New doc: 0261.doc
CSC Date: 4/10/02
BG:pf Revised 6/17/03
CSC Date: 7/23/2003


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.