County of Alameda

DISTINGUISHING FEATURES

The Transportation and Parking Manager is a single-position classification in the General Services Agency (GSA) reporting to the Logistics Services Manager. The employee in this classification will be responsible for overseeing county parking structures and providing day-to-day supervision of staff who provide services and support within parking facilities.

The Transportation and Parking Manager classification differs from the next higher classification of Logistics Services Manager in that the latter is responsible for the overall administration, program management, and budget for sustainability projects, the County of Alameda’s (County) Shuttle System, Parking Facilities Operations, Motor Vehicle, Messenger Services, and other programs and services (e.g., Property and Salvage).

1. Develops and evaluates operational policies and procedures for the Transportation and Parking Unit, and continuously implements process improvements.
2. Conducts research through focus groups, surveys, and other feedback mechanisms; and prepares statistical reports and presents findings to various stakeholders.
3. Manages the outreach and communication to County employees (web content, newsletters, etc.).
4. Oversees, monitors, and evaluates contracts and vendor management to ensure compliance and efficiency, including third-party parking management companies and last-mile shuttle operators.
5. Handles day-to-day logistics of the parking facilities operations, which includes over 2,000 vehicle parking spaces and process and technology improvements for parking operations.
6. Supervises messenger, parking, and designated clerical, administrative, and other internal staff.
7. Ensures legal compliance with federal transportation law, regional air quality law, and site-level hazard analysis.
8. Manages last-mile shuttle program, including customer satisfaction, route efficiency, and program effectiveness.
9. Assists in the preparation and administration of the budget for the unit.
10. Responds to customer concerns; identify breakdowns in internal processes and systems that directly impact customer service and provide solutions.
11. Assists in grant development and monitoring to ensure compliance with grant requirements (e.g., running reports and providing data in relation to parking, etc.). 

Graduation from an accredited college or university with a bachelor's degree with major course work in public policy, urban planning, public or business administration, supply chain management, transportation management, or a directly related field;

Knowledge of:

• Principles and practices of supervision, training, and performance evaluation.
• Principles, practices, and techniques of Parking Operations.
• Principles of Transportation Demand Management (TDM).
• Principles, practices, and laws, codes, and regulations related to sustainable transportation and parking programs.
• Principles of budget preparation, contract administration, and management.
• Modern office procedures, methods, and equipment, including computers and various software.  

Ability:

• Demonstrate effective oral and written communication skills.
• Conduct budget analysis.
• Demonstrate diplomacy and tact.
• Engage, establish, and maintain collaborative relationships with internal and external stakeholders.
• Demonstrate integrity and ethical conduct.
• Analyze, problem-solve, make sound judgments, and appropriate recommendations.
• Demonstrate trustworthiness and credibility.
• Demonstrate professional and technical knowledge.