Technology Services Officer #2405-370500-01

Limited to Current I&T Dept Employees

Date Opened

Saturday, May 18, 2024 8:00 AM

Close Date

Monday, May 20, 2024 8:00 PM

Section

Innovation & Technology

Salary

$134,493-$168,116 Commensurate with Experience

Employment Type

Full Time

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Introduction

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Overview

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Summary

The Technology Services Officer (TSO) ensures effective operations of information technology throughout all life-cycle phases to meet the business needs of the City of Charlotte. Responsibilities include consulting with client departmental leadership to understand and achieve strategic business objectives, ensuring alignment of technology initiatives with approved strategies and standards, managing budgets, developing, and adhering to technology governance, and participating in or overseeing the procurement of technology in accordance with City requirements.

The position will report directly to the Deputy CIO of Technology Operations and will lead Enterprise Infrastructure (Data Center environment, Network, Cloud Services, Telecommunications) and End User support. Alignment with IT Security will be a priority ensuring risk remediation activities are executed.

Major Duties and Responsibilities

Manages and directs IT related activities for the city’s 24/7/365 environment.
Provides direction and support for daily operational activities of the technology department including customer service, network security, network infrastructure, application development, evaluation and implementation of new software and technologies.
Facilitates strategic planning for departmental initiatives. Recommends technology to meet current and future needs.
Develops and manages division level plans, personnel services, and budgets (operating, and capital budgets).
Manages the full life cycle of technology assets and develops plans, policies, and investment programs, along with long-range financial plans for systems growth, replacement, and migration.
Collects, analyzes, organizes, and presents complex data.
Interacts with stakeholders and other departments across the organization to identify opportunities to enhance services
Performs related work as required

Additional areas of responsibility:

Service Desk
Desktop Support
Change Management
Incident/Problem Management
Disaster Recovery Business Continuity Planning

Knowledge, Skills & Abilities

Excellent written and verbal communication skills and high level of personal integrity
Understand and interact with related disciplines through committees to ensure the consistent application of policies and standards across all technology projects, systems, and services
Ability to partner with business stakeholders across the organization
Innovative thinking and leadership with an ability to lead and motivate cross-functional, interdisciplinary teams
Assist with the overall business technology planning, providing a current knowledge and future
Project management and business analysis methodologies, and service delivery
Principles and practices of employee supervision
Generally accepted public sector budget control methods, policies, and procedures
Principles and practices of vendor and contract management
Business and departmental objectives
Experience with contract and vendor negotiations and management including managed services
Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
Performing a variety of duties, often changing from one task to another of a different nature
Strategic and critical thinking
Meet schedules and deadlines of the work
Understand and carry out oral and written directions
Accurately organize and maintain paper documents and electronic files
Maintain the confidentiality of information and professional boundaries
Communicate effectively, both orally and in writing
Establish program goals and objectives that support the organization’s strategic plan
Plan, implement and evaluate programs
Direct and organize program activities

Preferred Qualification

Progressively responsible experience managing a large IT team in a 24/7/365 environment
Experience managing the full life cycle of technology assets
SME knowledge of enterprise level (hardware/software) systems, servers, storage, cloud services, network infrastructure, etc.

Minimum Qualifications

High School Graduate or Equivalent and nine years related work experience

Associate's Degree with seven years related work experience

Bachelor's Degree and five years related work experience

Master's Degree and three years related work experience, or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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