Business Systems Analyst #2405-290120-01
- Date Opened
- Wednesday, May 01, 2024 1:17 PM
- Close Date
- Tuesday, May 14, 2024 11:59 PM
- Section
- Storm Water Services
- Salary
- $80,422.00 - $89,357.00/year
- Employment Type
- Full Time
Introduction
Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Function
Summary
Major Duties and Responsibilities
- Interface with end users to document business processes; identify opportunities for enhancement and make recommendations for improvement
- Gather requirements and analyze workflows for current and new applications
- Performs quality assurance activities including test plan development and execution, testing, and tracking issues and solutions.
- Design and facilitate end user training sessions and create corresponding documentation
- Provide technical and functional support for a variety of applications including ArcGIS, Cityworks, and other applications related to Storm Water business processes
- Create custom maps, data models, scripts, reports, and spatial analysis as requested
- Provide technical support to staff including software/hardware installs and issue troubleshooting
- Provide customer service for both internal and external data inquiries
- Participate as a stakeholder in department and City technology initiatives as well as team meetings
Knowledge, Skills & Abilities
- High level of professionalism, integrity, and commitment to quality
- High level of analysis and problem-solving ability
- Ability to plan, prioritize, and complete assignments with minimal supervision
- Ability to work independently and in teams
- Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
- Customer service experience with ability to work effectively with internal and external candidates
- Excellent communication skills (written and verbal) and ability to communicate technical expertise to all levels of technology users
- Performing a variety of duties, often changing from one task to another of a different nature
- Proficient in the use of Cityworks, ArcGIS Pro, ArcGIS Online/Portal, and Microsoft Office products
- Experience with ArcSDE, SQL, and general hardware knowledge is preferred
Preferred Qualification
- At least two years of relevant college-level course work or an associate degree from an accredited college or university in Geography, Earth Science, Information Technology, Computer Science, or related field
- Three (3) to five (5) years of experience in GIS, business analysis, and technology support
- Working familiarity with BABOK
Minimum Qualifications
High school graduation or equivalent and three years relevant work experience
OR
Associate's Degree and one year relevant work experience
OR
Bachelor's level degree; Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities.
Salary
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion