Heavy Equipment Service Tech - Shift Leader - 2nd Shift #2307-123420-01

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

• Provides oversight and guidance to employees engaged in the repair and maintenance of heavy equipment including but not limited to: refuse trucks, construction equipment, street sweepers, dump trucks, and other specialized municipal equipment.  
• Prioritize work assignments based on customer needs and fleet availability.
• Communicate progress and challenges related to daily workload goals to shop leadership
• Works with City vendors, OE manufacturers, Fleet customers, and Fleet Management to resolve any issues related to fleet performance and function.
• Coordinates fleet repairs and scheduled maintenance between Fleet Management shops and City vendors.
• Communicates process changes, training opportunities, and new initiatives to related staff. 
• Assists in the development and implementation of process and procedures to enhance service levels and equipment uptime. 
• Maintains a safe work environment for all assigned personnel. 

• Ability to clearly communicate with a diverse group of technicians, vendors, and staff.
• Experience performing journeyman level diagnostic and repair work on all types of gas- and diesel-powered heavy trucks and equipment.
• Knowledge of the methods, tools, and materials used in maintaining and repairing all types of gas- and diesel-powered heavy trucks and equipment.
• Knowledge of Fleet Management Information Systems.
• Works well without direct supervision.
• Knowledge of the occupational hazards & safety precautions of the trade. 
• Ability to lead shop personnel to achieve desired goals.
• Ability to resolve customer complaints related to vehicle repairs and maintenance.
• Follow oral & written instructions.
• Ability to communicate effectively both orally & in writing.
• Ability to communicate complex technical information to technicians and staff.
• Must possess a valid North Carolina driver's license with the ability to obtain a Class A CDL within 180 days of hire.
• Must possess or have the ability to obtain a North Carolina State Inspectors license within 180 days of hire.
• Conflict management and resolution with staff, customers, and City vendors. 
• Proficient with Microsoft Office products including Excel, Word and PowerPoint.
• Establish and maintain effective working relationships with employees, vendors, and customers.

• Degree or certification from an accredited technical school or college 
• Manufacturer training certification recognized by ASE, or relevant ASE certifications 
• At least five years of experience related to heavy truck and diesel engine repair
• At least three years of experience leading a team of people  

• High School diploma/GED with five (5) years of relevant work experience or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties

• $27.46 - $34.32/hour Commensurate with Experience

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Please note that all job offers are contingent upon an applicant successfully passing a background check and drug screening. If an applicant does not pass the background screening, the offer will be rescinded.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.