Quality Assurance Analyst #2210-202700-01

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The position reports to the Director of Compliance Services.  It is responsible for coordinating, administering and assisting with the development, implementation and execution of quality standards, qualitative performance measuring, benchmarking and score card reporting.  Responsible for monitoring, inspecting, and proposing measures to correct or improve processes. This role will monitor and maintain nonconformance processing through records and tracking systems, including root cause and corrective actions, document quality assurance activities with internal reporting and audits, and identify training needs and take action to ensure Department-wide compliance. Pursue continuing education on new solutions, technology, and skills.

• Perform comparative analyses of fiscal spend and operational performance data; and analyze and interpret financial and statistical data and operating results.
• Perform spend analysis on contracts, purchase orders and invoices to identify trends and forecast new contract opportunities.
• Perform analysis on subcontractor utilization to identify trends and gaps and to identify business development opportunities.
• Provide contract management support with monitoring and enforcing compliance to contract requirements including but not limited to data integrity, reporting, insurance, bond, billing and/or payments to subcontractors.
• Track and analyze transactional data to ensure accuracy and completeness of business reporting.
• Analyze data and information and draw logical and objective conclusions, perform root cause analyses and report recurring issues to management.
• Assist in the development of quality assurance standards and department processes.
• Create quality measurements to track improvements.
• Execute quality improvement testing and activities.
• Monitor and coordinate the application of preventative controls and corrective actions.
• Foster, cheerlead a “quality culture”.
• Identify training opportunities and needs.
• Pursue personal education of new skills technologies and solutions.

Requires a bachelor’s degree and one year of experience or a master’s degree with work, military, and/or job specific experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties.  Experience with project management and control processes, information systems, auditing and reporting is highly desired; should be able demonstrate a high-level of creating and working effectively with spreadsheets and databases. Knowledge of and experience working on an enterprise-level activities are preferred.  Negotiation experience and knowledge of the laws pertaining to construction and contract management is highly preferred.  Professional certification, such as Six Sigma, Certified

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

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