PeopleSoft HCM Manager #2007-373500-01

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.

The PeopleSoft (PS) Team Leader will manage the technical team supporting the City’s PeopleSoft and related platforms that currently provide payroll, time and labor, recruiting, benefits and related human resource (HR) functions for the City of Charlotte.  This position will be responsible for setting technical direction, managing day to day activities and setting strategic direction for the platform in conjunction with the Human Resources Manager.  The role also includes budgetary and personnel related management responsibilities for the PeopleSoft technical team members.  This position will report to the Enterprise Applications Officer within the Innovation and Technology (I&T) Department and will be the primary point of contact within I&T for PeopleSoft related technical solution.

• Technical/PeopleSoft - Provide technical leadership on both PeopleSoft specific and overall platform solution to the technical team and provide advice / guidance to the HR Program Manager in this regard; Maintains knowledge of PeopleSoft HCM functionality ensuring new value delivery and minimizing customizations where applicable; Ensure effective architectural and related technical documentation is developed and maintained to ensure on-going support for the solutions provided; Make technically sound decisions regarding infrastructure and development solution based on in-depth knowledge of the PeopleSoft environment. Take ownership and break ties for conflicting technical opinions among team member, consultants, and vendor support. 
• Manage - Exercise overall day-to-day control of the staff and the resources of the team while balancing the priorities imposed by both the technical and business drivers and aligning work with the skills and capabilities of the staff; this often includes a matrixed management of project managers and other I&T personnel in addition to direct reports to complete tasks as necessary; Provide oversight to scope of work, level of effort, timing estimate provided by staff, and ensure they are reasonable according to normal industry practice. 
• Supervise - Direct leadership of team members including conducting performance reviews, encouraging personal development initiatives, particularly developing related technical skills outside of PeopleSoft for effective communication with enterprise resources, ensuring alignment to cultural and policies and providing recognition and/or disciplinary actions as appropriate. 
• Staffing - Ensure the team is fully staffed both for full time employees as well as contract personnel as needed to complete the required scope of work in alignment with the available budget and schedules. 
• Mediate - Interact regularly and comfortably within I&T, with the HR Program Manager and team, and with the HR Governance Board to inform, alert, negotiate and maintain a continuing good relationship and shared vision for the HR support needs. 
• Plan - Responsible for planning both tactical and strategic initiatives using the available tools and standards and for directing the development and maintenance of all plans within the team that define work, results, roles, usage of staff and funding in an optimized manner, and for actual execution in conformance to plans and the continuing update and adjustment of plans and execution to fit changing circumstances. 
• Budget -  Responsible for I&T’s budget related to providing PeopleSoft supporting services. This includes leading the development of the budget, participation in the five-year planning exercise and ensuring spending aligns to the approved budget and follows City policies.
• Motivate - Build a high-performing and responsible team focused on goals and needed outcomes, understanding the drivers for the program and working well with each other as an integrated unit; develop cross-trained and skilled personnel to both improve support and challenge individuals to grow.

• Three years of experience leading a technical team responsible for balancing the resolution of incidents, completing service requests and completing project tasks; effectively balancing priorities and resources.
• Two years of technical leadership experience supporting a PeopleSoft v9.2 environment supporting the PeopleSoft Human Resources, Payroll, Time and Labor, Recruiting and Benefits modules.
• Two years of experience in leading the PeopleSoft PUM and Tools upgrade processes in a customized environment.
• Three years of working knowledge using incident management, service request management and project management tools and disciplines in order to deliver technical services to customers. (tools such as Cherwell Service Management, ServiceNow).
• Good relationship and customer friendly, can-do attitude is essential.
• Three years direct people leadership experience managing a diverse team of 10+ members comprising of functional, technical and testing resources.
• Hands on experience with Oracle database administration, PS Administrative skills and PS development skills in a v9.2 environment; working knowledge of People Tools, People Code, the SQR language and assorted PeopleSoft support tools is required.
• Excellent understanding of SDLC processes and tools - both Waterfall and Agile.

• Working knowledge of of quality assurance disciplines and skills; experience with HP's ALM suite of products a plus.
• Experience with SAP SuccessFactors, Kronos.
• Master's Degree with three (3) years of relevant experience.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.