Delinquent Collection Associate #OC-5045-2765

FRINGE BENEFITS:  Choose from available health insurance plans (employee contributions vary) Prescription Drug Rider, Dental Plan, Group Life Insurance for Individual, Retirement Plan, paid holidays, paid vacation; paid sick days and paid personal days.

3. Appeal Process - an applicant may appeal notice of not meeting the minimum qualifications (Civil Service Rules and Regulations, Section 3741, Subsection B, Article 9) to the Civil Service Commission within seven (7) days of the date on such notice.  Please notify the Civil Service Office of a change in address.  Notification will be mailed to the address written on your application.

Under the direction and supervision of the Tax Collector, Deputy Tax Collector, Utility Administration Controller and/or Collections Supervisor is responsible for performing the administrative functions necessary for the collection of delinquent taxes, water and sewer user fees and other revenue.  Duties additionally encompass issuance of refunds of overpayments, ascertaining bills get to the appropriate bank, escrow company or leasing company for payment, the billing and collection for police extra duty and the administration of bankruptcy filings, warrants, receiverships and other duties as may be required.  Additionally perform general cashiering as necessary, including acting as a head cashier when necessary, balancing cashier drawers, and assisting cashiers with problems or customer issues. This class preforms assigned work and provides excellent customer service in accordance with Federal & State laws, State statutes, City ordinances, regulations and established City/Department policies, procedures and internal controls while maintaining accurate and complete records, and file maintenance.  Property taxes and water/sewer usage and service fees comprise the majority of billed revenues with other collectible revenues including parking tickets and police extra duty.

The following identifies the primary and essential functions of the position and is not intended to be an exhaustive listing of all duties; Issuance of demand notices; Issuance and update of Alias Tax Warrants.  Responding to questions regarding same from State Marshals/City Constables and taxpayers; Accurate application of payments on said warrants according to State Statues, City and Office Policy and Procedures; Research and performance of administrative work associated with refunds of overpayments caused by Certificates of Correction and Court Stipulations as well as sending adjusted bills caused by the same; Accurately processing the Certificate of Correction file, file UCC Liens, research and prepare tax clearances; accurately code and prepare files for Banks, Mortgage Companies and leasing companies; Serve as Department contact person for questions and problems; Receive bankruptcy notifications, prepare a file and provide Corporation Counsel with accurate information for their files, may act as a liaison with Corporation Counsel Office, ascertain that there is compliance with Bankruptcy Law within our office, with Marshals and Constables and other contracted vendors; Accurately process payments as directed by the Bankruptcy Court and determine upon either dismissal or discharge from a bankruptcy suit which bills (if any) are due and payable, accurately and completely maintain Bankruptcy files; Perform duties associated with the Billing and Collection of police Extra Duty; Assist in performance of 

administrative tasks related to Tax Auctions; Assist in the administration of water shut-off program and booting program; Answer phone, assist in online payment issues and providing accurate information to taxpayers, banks, attorneys, constables, marshals and other departments; Handle duties associated with Collection of Parking tickets; Perform duties associated with the contracted Tax Collection Agency on the collection of delinquent motor vehicle taxes and parking tickets; Fill in on the cashiering line as necessary; Fill in as head cashier when necessary, balancing cashier drawers, and assisting cashiers with problems and/or customer issues.  Position may require training of other personnel; Performs other related work as assigned.  

Working Conditions, Physical and Mental Requirements

Employees appointed to positions in this class must have adequate physical strength, stamina, physical agility and visual and auditory acuity and must maintain such physical fitness as to be able to perform the duties of the class. A physical examination may be required.

 

 

The above statements are intended to describe the general nature and level of work being performed by the employee assigned to this position. They are not to be construed as an exhaustive list of all job responsibilities and duties performed by personnel so classified.  The City of Waterbury is an equal opportunity employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodations with the City when necessary.