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Program Manager, Livable City Initiative #2601-5056-01

*Internal Only*

Date Opened
Friday, January 30, 2026 12:01 AM
Close Date
Sunday, February 15, 2026 11:59 PM
Section
Livable City Initiative
Salary
  • Within Local 3144 Range 6: $53,260 - $61,798 annualized
Employment Type
  • Full-Time

PRIMARY FUNCTIONS

Internal only - open only to current City of New Haven employees meeting minimum requirements.

This is a responsible position requiring professional and administrative skills within the Livable City Initiative. Work involves day-to-day program management municipal housing programs, including Section 8 contract inspection services and residential licensing enforcement. Work requires independent judgment in coordinating inspection schedules, processing program activities, managing compliance tracking, and preparing reports.

This position requires extensive public contact in the process of intake, responding to inquiries, resolving landlord-tenant disputes, and program management. The role involves direct supervision of administrative staff and coordination of inspection activities. All work is performed under the supervision of the Deputy Director, or a designee, through review of work and conferences.

TYPICAL DUTIES AND RESPONSIBILITIES

  • Implements and administers housing inspection and residential licensing programs, ensuring compliance with federal, state, and local requirements.
  • Reviews and processes residential license applications, exemption requests, registration fees, and code violation fines; maintains accurate financial records and prepares deposits.
  • Coordinates annual inspections for Federal Housing Quality Standards and enforces related municipal ordinances.
  • Determines owner-occupancy status of two- and three-family properties and grants exemptions in accordance with municipal ordinance.
  • Monitors case compliance with federal, state, and local regulations; and ensures timely follow-up on abatement reinspections, code violations, and related enforcement actions.
  • Assists in new program design and implementation as required.
  • Oversees timely processing of program matters and ensures stakeholders receive appropriate communication and status updates.
  • Prepares monthly inspection, billing, and program activity reports for departmental leadership and other stakeholders.
  • Coordinates and tracks inspection schedules, verifies inspection lists, and monitors outcomes to identify trends and recurring issues.
  • Manages administrative processes including issuance of notices and citations, ensuring inspections and reinspections occur within required timelines.
  • Processes returned mail, updates tenant and property records, and notifies relevant staff to maintain accurate case information.
  • Assists inspectors with technical or inspection-related issues and occasionally attends inspections to ensure quality and consistency.
  • Supervises and trains administrative staff; assigns tasks, monitors work quality, and provides guidance, coaching, and performance support.
  • Guides staff on communication protocols and conflict-resolution strategies, particularly for landlord-tenant disputes and challenging interactions.
  • Responds to inquiries from property owners, tenants, Housing Authority staff, elected officials, and the Mayor’s Office regarding inspections, compliance, and program requirements.
  • Addresses complex matters—including landlord-tenant disputes and system-related concerns—and collaborates with internal and external partners to resolve technical, operational, or programmatic issues.
  • Performs related tasks as assigned by Deputy Director or Executive Director, including but not limited to, drafting correspondence, preparing for audits or monitoring visits, and assisting with policy development.

EDUCATION, QUALIFICATIONS & EXPERIENCE

Bachelor’s degree from an accredited four year college in, Public Administration, Urban Studies, Public Policy, Business Administration, Management or a field with directly relevant coursework; and two to five years of progressively responsible work experience in program administration, case management, property management, municipal housing programs, or another field with demonstrated relevance. In lieu of a degree, a minimum of an additional three years of work experience in program administration, case management, property management, municipal housing programs, customer service related to housing needs, or other discipline applicable to the work of this role may be substituted.

KNOWLEDGE, EXPERIENCE, SKILLS & ABILITIES

  • Knowledge of property management principles, landlord-tenant relationships, and housing program operations.
  • Knowledge of housing quality standards, municipal building and housing codes, and code-enforcement processes, or the ability to learn them quickly.
  • Understanding of case management practices, workflow coordination, and compliance-tracking systems.
  • Ability to learn and use specialized case management platforms (e.g., BobAI, Yardi, Veoci) and adapt to new technologies.
  • Knowledge of federal housing assistance regulations, including HUD Housing Quality Standards, and municipal residential licensing requirements, or the ability to acquire such knowledge through training.
  • Strong written and verbal communication skills, including the ability to draft clear correspondence, explain complex regulations, and communicate effectively with diverse audiences.
  • Ability to de-escalate conflict, navigate landlord-tenant disputes, and respond to challenging interactions with professionalism and sound judgment.
  • Exceptional attention to detail in record-keeping, compliance tracking, financial processing, and report preparation.
  • Ability to manage multiple deadlines, coordinate complex inspection schedules, and prioritize competing demands.
  • Strong customer-service orientation with a patient, professional approach to high-volume public interaction.
  • Ability to provide supervision, training, and guidance to administrative staff, including task delegation and performance oversight.
  • Ability to work independently, exercise sound judgment, and make decisions within established guidelines.
  • Proficiency in using applications such as Word and Excel for creating documents, reports, correspondence, spreadsheets, and presentations.
  • Proficiency in using email clients (e.g., Outlook, Gmail) and calendar applications for scheduling and managing correspondence.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Ability to research, collect, and analyze data and prepare written reports for internal and external stakeholders.
  • Demonstrated ability to work effectively and sensitively in a diverse community, recognizing and respecting cultural differences, and fostering an inclusive environment.

NECESSARY SPECIAL REQUIREMENTS

  • Must have and maintain a valid Connecticut driver’s license.
  • Must be a current City of New Haven employee.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Physical Requirements

Amount of Time

Working Environment

Amount of Time

None

Under 1/3

1/3 to 2/3

Over 2/3

None

Under 1/3

1/3 to 2/3

Over 2/3

Stand

X

 

Wet or humid conditions (non-weather)

X

Walk

X

 

Work near moving mechanical parts

X

Sit

X

 

Work in high, precarious places

X

Use hands to finger, handle, or feel

X

 

Fumes or airborne particles

X

Reach with hands and arms

X

 

Toxic or caustic chemicals

X

Climb or balance

X

 

Outdoor weather conditions

X

Stoop, kneel, crouch, or crawl

X

 

Extreme cold (non-weather)

X

Talk or hear

X

 

Risk of electrical shock

X

Taste or smell

X

 

Work with explosives

X

 

Risk of radiation

X

Lifting or force to be exerted?

 

Vibration

X

How much and how often?

Amount of Time

 

Utilizes computer workstation

X

None

Under 1/3

1/3 to 2/3

Over 2/3

 

Customer / employee interaction (face-to-face)

X

Up to 10 pounds

X

 

Field inspections

X

Up to 25 pounds

X

 

Up to 50 pounds

X

 

Up to 75 pounds

X

 

Up to 100 pounds

X

 

More than 100 pounds

X

 

SALARY, BARGAINING UNIT & TERMS OF EMPLOYMENT

Applications will be reviewed by the Department of Human Resources. Applicants must demonstrate that they meet the minimum requirements as listed within the job description; failure to do so may result in disqualification.

It is critical that you complete the application thoroughly, as the information you provide will be used to ascertain if you are eligible to move forward in the selection process. Your application and resume should indicate that you meet the minimum requirements as listed. This information may be used to determine the eligibility list. Submissions may be evaluated prior to a posted closing date, and a hiring decision may be made prior to the removal of the job posting.

Information regarding the employment and selection process can be found HERE.

Please note that the only method of communication with applicants for this position will be by email. You must provide a valid, working email address and you will need to monitor your email, including spam/junk folders, for correspondence from the New Haven Human Resources Department.

We reserve the right to extend an application deadline or close a job posting early to ensure we can attract and identify the best candidate(s) for a position.

Selection Plan

This is a "Special Fund," non-tested position. Continued employment contingent upon availability of future funding. Funding may be terminated at any time.

This position is included in a collective bargaining agreement with Local 3144, American Federation of State, County and Municipal Employees.

Bargaining agreements available to review HERE.

Special Funded employees shall not be covered by the City pension but shall continue to be covered by Social Security.

The City of New Haven does not sponsor employment visas. All applicants must have current authorization to work in the U.S. without employer-sponsored visa support.

Employment is contingent upon the successful completion of: (1) a pre-employment background check, (2) a pre-employment physical examination, including pre-employment drug screening in accordance with the City’s Drug Free Workplace Policy*, and (3) a 90-day probationary period. Instructions and information on this pre-employment process are included in Conditional Offer of Employment.

Pursuant to the Federal Drug Free Workplace Act of 1988, The City of New Haven has a adopted a Drug Free Workplace Policy. The City of New Haven requires a pre-employment drug test, which includes screening for marijuana.

Conclusion

To apply for this opportunity:
  • Complete your User Registration. You are encouraged to save your Applicant Profile for future use.
  • You MUST click on the job posting you are interested in, and click Apply or Apply Online from within that posting.
  • MAKE SURE the job you are applying for is named at the top of the page as you review your application!
  • Review or modify your application for that position
  • Click "Ready to Send App" or the "Send" tab; read page and click the attestation
  • Click "Send to City of New Haven"
  • You will be redirected to "CONFIRMATION OF EMPLOYMENT APPLICATION SUBMISSION"
  • You will also receive an email and text, if a number was provided, confirming your submission

  • If you do not receive this confirmation in the next 24 hours, your application has not been submitted - please contact us at NHJobs@newhavenct.gov

Please Note, your Profile is NOT an application for an open position. After you create your Applicant Profile, you must still click on a Job Title and complete the application as instructed for each position.