Circulation Supervisor #2402-5267-01

This is a professional position managing the library’s automated circulation and patron registration system and the supervision of the overall operations of the circulation department at the main library. Under the direction of a Public Services Administrator, this role plans for the technical development of circulation and systems-related functions, establishes procedures and policies.

This also supervises staff in the maintenance and public engagement assigned circulation-related functions. This includes the use of displays, lists, programs, and outreach designed to increase membership of the library and circulation of library materials. Work is reviewed through scheduled check-ins and observation of results.

• Works with the acquisitions and technical services librarians to efficiently utilize the library’s integrated circulation system.
• Plans and manages the circulation of library materials and the registration of borrowers.
• With senior staff, develops and executes initiatives and implements circulation polices that are designed to increase usage of the Library.
• Establishes procedures, assigns tasks, and schedules staff to carry out the work of the department.
• Establishes procedures for overdue, damaged, or lost materials, and for processing any funds received.
• Prepares statistical and narrative reports.
• Acts as liaison with other libraries regarding circulation functions.
• Keeps track of vacation and meeting schedule for Circ Dept. staff members in order to ensure proper coverage at all times in all areas.
• Assists in interviews, hiring, and training of Library staff.
• Completes regular performance reviews of Circulation staff.
• Is aware of all events, shows, classes taking place at the Library and disseminates that information to all members of the Circulation staff so they can respond to any questions the public may have and be able to register interested patrons.
• Trains and coaches new Circulation staff, creates and maintains manual and other necessary training materials for new employees. Cross-trains public service desk staff as necessary on the policies and procedures necessary to circulation processes.
• Holds a Circulation Department meeting once a month to go over changes, discuss problems, etc. Communicates with administration to address issues or concerns.
• Oversees the preparation of all notices and announcements that address global circulation functions such as placing holds or checking high demand holds. Oversees the maintenance of effective material placement and aesthetics of library displays and signage in circulation areas.
• Supervises the creation of weekly or monthly reports (Cash Register Reconciliation, Lost and Paid Reports, Claims Returned Reports, Trace Reports) as needed.
• Supervises communication with patrons concerning items related to the circulation experience at the Library. Works to make library materials accessible for all including those who speak languages other than English, and those with disabilities.
• Assists in planning and attending outreach events to promote library card sign-ups and circulation.
• Evaluates and plans implementation of emerging technologies that enhance circulation services, such as self-checkout systems, or mobile applications for library services.
• Reviews and revises circulation policies to ensure they align with industry best practices, patron needs, and organizational goals.
• Performs other related work as required.

• Knowledge of the principles and practices of library science.
• Knowledge of library circulation services and library administrative procedures, including overseeing processes for interlibrary loan, damaged or lost materials and borrower registration.
• Proficiency in library computer applications and general working knowledge of other interfacing departmental applications.
• Experience with library-specific online automation and database systems.
• Ability to apply the principles of library science to solve practical problems.
• Knowledge and ability to train and implement effective customer service practices.
• Demonstrated leadership and supervisory skills and experience.
• Ability to research, evaluate, and recommend new and relevant technologies.
• Ability to train and supervise support staff.
• Ability to collaborate effectively across various departments, agencies, the public, and community stakeholders.
• Ability to present clear, concise, and understandable oral and written reports and presentations.
• Familiarity with relevant software and tools for data management, program evaluation, and communication, including Microsoft Office, Social Media Platforms, and systems such as Canva, to effectively communicate and engage with the community.
• Skill in planning, organizing, and overseeing the implementation of complex projects with multiple stakeholders.
• Ability to work with diverse populations and an understanding of cultural nuances in providing effective services.
• Demonstrated project management skills, organizational capabilities, and the ability to work well under pressure while handling multiple projects simultaneously.

Applicants meeting minimum requirements may be invited to participate in a Civil Service exam process at a later date, or your application submission may be rated and scored. You should submit your comprehensive resumes, academic records, certifications, professional accomplishments, and/or any other relevant documents, so that we may assess qualifications. This credential review evaluates the practical skills, experience, expertise, and achievements of the candidates.

It is critical that you complete the application thoroughly, as the information you provide will be used to ascertain if you are eligible to move forward in the selection process, and in some cases, this information may be used to determine the eligibility list.

Information regarding the employment and selection process can be found HERE.