Human Resources Associate #2310-0826-01

• Provides an executive level of welcoming and professionalism, ensuring visitors and inquiries are handled with discretion.
• Acts as first point of contact for employees seeking assistance with sensitive issues such as Violence in the Workplace Complaints, Sexual Harassment Complaints, FMLA / LOA.
• Manages confidential phone calls and inquiries, routing and addressing matters that require confidentiality.
• Offers high level assistance to employees and visitors seeking information on HR policies, procedures, and services.
• Conducts advanced data entry and maintains meticulous records concerning employee information, benefits, and HR programs.
• Collaborates closely with HR staff to coordinate and facilitate interviews, meetings, and appointments, ensuring a confidential and smooth process.
• Prepares and delivers executive HR documents, which may include job postings, benefits materials, and training content.
• Aides in preparation of reports and correspondence related to Civil Service exams, scores, and results.
• Manages the organization and upkeep of confidential employee files, including onboarding data, ensuring comprehensive organization and accuracy.
• Contributes to planning and executing special HR projects and events, demonstrating an advanced level of professionalism and confidentiality.
• Fosters an environment of inclusivity and excellence through exceptional interpersonal and communication skills.
• Safeguards confidential HR and employee information with unwavering discretion.
• Performs related work as required.

Bachelor’s degree; additional coursework in business administration or HR is advantageous. A minimum of 2 to 3 years of proven administrative, clerical, or customer service experience in an office environment. Bachelor’s degree with major course work in Human Resources, Business Administration, Finance, Accounting, Public Administration, or related course work would be valuable. In lieu of college degree, 4 additional years of experience in a related field may be substituted.

• Exceptional interpersonal skills, with an emphasis on handling confidential matters with professionalism and care.
• Familiarity with HR concepts, terminology, and practices, such as employee relations, recruitment, onboarding, and benefits administration.
• Proficiency in utilizing office software, including Microsoft Word, Excel, and Outlook.
• Familiarity with HRIS software, electronic record-keeping systems, and document management software.
• Outstanding communication skills, both written and verbal.
• Experience in transcription.
• Demonstrated ability to analyze situations, identify potential issues, and propose effective solutions in a confidential and professional manner.
• Ability to adapt to changing priorities and a dynamic work environment, maintaining a high level of accuracy and professionalism.
• Impeccable attention to detail and an ability to manage multiple tasks at the executive level.
• Demonstrated history of maintaining the highest standards of discretion, integrity, and professionalism in dealing with sensitive information.
• Skill in addressing and resolving minor conflicts or misunderstandings that may arise in the course of interactions with employees or stakeholders.
• Spanish / English bilingual helpful.

This position covered by the Executive Management & Confidential Employee Policy, available to review HERE.

Applications will be reviewed by the Department of Human Resources. Applicants meeting minimum requirements will be invited to participate in a Civil Service examination process at a later date.

It is critical that you complete the application thoroughly, as the information you provide will be used to ascertain if you are eligible to move forward in the selection process, and in some cases, this information may be used to determine the eligibility list.

Information regarding the employment and selection process can be found HERE.