Collections Service Representative, Part Time #2301-1108-01

Part time position in the Accounts Receivable office at 165 Church Street.

This is a highly visible job in the public-facing offices of Receivables; individual must be able to perform duties under sometimes-stressful conditions.

• Front line representative working directly with patrons answering inquiries, analyzing data, preparing invoices and explaining payment status to patrons.
• Computer interaction with City’s Tax Collection system and/or Parking Tag system.
• Counts, balances and reports cash collected, counts and bands monies received.
• Operates cash register, scanning equipment, adding machines and printers.
• Assignments in Tax Collection post tax payments on City’s tax collection system.
• Files, records and reports, prepares related reports on PC equipment using Excel and Microsoft Word.
• Assists in preparation of delinquent notices.
• Performs other related office functions and clerical work.

Graduation from high school, preferably supplemented by courses in accounting or bookkeeping; and at least one year experience as a teller, cashier, collector or customer service representative handling large sums of money; or any equivalent combination of training and experience which provides the following knowledge, abilities and skills:

• Knowledge of principles and practices of cashiering, customer service and business mathematics.
• Knowledge of computerized business or financial systems.
• Knowledge of Microsoft Excel and Word.
• Knowledge of office procedures, methods and equipment with particular reference to the receiving and accounting for the receipt of cash.
• Knowledge and understanding of proper customer service techniques.
• Some knowledge of collection procedures.
• Ability to receive cash and make change with accuracy and speed.
• Ability to make accurate arithmetic computations.
• Ability to interpret tax data from mainframe tax system.
• Ability to interpret data from City’s parking tag system.

This is a General Fund, "Non Tested" position.

This part time position will not be more than 19 hours per week, and is included in the collective bargaining agreement with Local 884. As such, employees in the is position are eligible to be paid five hours at their hourly rate for the following holidays: New Year’s Day, Good Friday, Independence Day, Thanksgiving, and Christmas. Individuals who fill this part time position are able to pay prorated union dues each month at the same rate as other part time Local 884 employees. This position is not eligible for medical benefits or vacation pay. Any period of part time employment will not be construed in any way to mean probationary employment. Persons may not be employed in two concurrent full and/or part time positions with the City and/or the Board of Education at the same time.

Employment is contingent upon the successful completion of: (1) a pre-employment background check, (2) a pre-employment drug screening, and (3) registration in the New Haven COVID Vaccination/Testing portal and providing proof of vaccination status as per the Mandatory COVID Vaccination/Testing Policy. Instructions and information on this pre-employment process are included in Conditional Offer of Employment.

Information regarding the employment and selection process can be found HERE.
Please note that the only method of communication with applicants for this position will be by email. You must provide a valid, working email address and you will need to monitor your email, including spam/junk folders, for correspondence from the New Haven Human Resources Department.