Public Information Specialist - Social Media #2409-207210-01

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The Charlotte-Mecklenburg Police Department (CMPD) Public Affairs Division is seeking a talented Social Media Specialist to enhance its online presence. The Social Media Specialist’s main objective is to assist with the ongoing development and execution of a social media strategy including day-to-day operations of social media and communications initiatives across multiple social media accounts. The position will also assist with communications with internal and external constituencies to include coordinating with the appropriate offices to create effective communication, particularly in dealing with timely or crisis situations.

         · Demonstrated ability to proficiently use social media management and analytics software, like Hootsuite, for effective campaign planning, execution and analysis.

         · Strong written and verbal communication skills.

         · Editing and making graphics on Canva preferred.

· Recording video (reels/stories) on iPhone.

· Ability to develop relationships.

· Proficient in AP style.

· Outstanding analytical, planning and organizational skills.     

· Extensive problem-solving skills and solutions-oriented approach.

· Excellent proofreading, analytical, and problem-solving skills. 

· Excellent videography, photography, storytelling and editing skills.

· Handle multiple tasks and meet deadlines while prioritizing.

· Integrate public relations and marketing programs supporting overall goals and objectives.

· Work independently and virtually with mobility. 

· Learn new technology quickly. 

· Perform and excel within an integrated fast-paced team environment. 

· Media list building and maintenance, editorial calendar development and maintenance, press release, advisory, etc. writing/development and pitching experience.

· Extensive problem-solving skills, proactive with content/work and solutions-oriented approach with everything; ability to manage up.

· Respond immediately to a situation, follow up, provide necessary talking points and/or recommendations regarding the situation, work with other departments as necessary to coordinate efforts and roles, etc.

· Handle the reactive day-to-day but remain forward thinking about the agency’s overall. communications approach.

· Results oriented and data driven.

· Microsoft Office products including Word, Excel, Outlook and etc. 

· Adobe Creative Cloud skills.

· Work nights and weekends as necessary; ongoing on-call expectations.

· Ability to work a second shift work schedule.

ADA and Other Requirements 

· Positions in this class typically require; grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions. 

Physical Requirements:

       · Remaining in a stationary position, often sitting or standing for prolonged periods.

       · Occasional movement throughout the workday daily to interact with staff and accomplish tasks.

· Communicating both verbally and written to exchange information.

· Repeating motions of holding, grasping, turning, that may include the wrist, hands, and/or fingers.

· Light to moderate lifting and carrying.

· Lift up to 50 pounds. 

· Work primarily in office environment. 

· Ability to operate office equipment, such as computer, copier, fax machine, camera, and phone. 

Sensory Requirements: 

· Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data.

· Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain. 

· Comprehension of written information in work related documents. 

· Ability to hear, understand, and distinguish speech.

Working Conditions: 

· Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, victims, etc.); and frequent exposure to computer screens, files and phone.  

·        High school graduate or equivalent with five (5) years of relevant work experience.

·        OR Associate's degree and three years (3) of relevant work experience.

·        OR Bachelors degree with one (1) year of relevant work experience. 

·        OR Masters degree. 

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.