Administrative Officer I - Diversion Specialist - GRANT FUNDED #2409-200300-01

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The Administrative Officer I – Diversion Specialist works with youth (“clients”) who have been referred to the Diversion Program in lieu of court involvement with a first-time, misdemeanor offense. This position conducts client intakes and recommends clients to the appropriate life skills program base on a given assessment. Diversion specialist will monitor clients throughout the program to ensure successful completion. After program completion, recidivism will be tracked, and a continuum of care plan will be implemented.

• Process referrals assigned by Program Manager. 

• Schedule & conduct client intake sessions.

• Assign clients to the appropriate life skills program.

• Assist in summer programming with Diversion participants.

• Schedule & monitor life skills programs.

• Visit Diversion participants in school.

• Notify referring officers of completed intakes & required school-based contacts.

• Conduct client exit interviews.

• Attend team & other meetings as assigned.

• Monthly reporting: grant time sheets to fiscal department.

• Submit weekly reports to Program Manager.

• Document all contact with clients.

• Ensure participants are completing interactive journals.

•Thoroughly document and maintain comprehensive records of client interactions and contacts.

• Performs other duties as assigned.

Shiftwork may be required for essential and non-essential staff.

• Knowledge of age groupings & stages of youth development / community resources / agencies 

• Skilled in community outreach / project management / report preparation / time management 

• Computer proficiency  

• Ability to establish working relationships with all stakeholders.

• Carry out assignments using own initiative & general instructions.

• Ability to understand and effectively carry out oral and written instructions.

• Public speaking skills 

• Ability to solve problems creatively & with initiative.

• Ability to give & receive feedback openly.

ADA and Other Requirements:

• Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.

Physical Requirements:

• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking for extended periods of time.

• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks.

• Adequate vision, hearing, and speech required.

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data.

• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.

• Comprehensive written information in work-related documents.

• Ability to hear, understand, and distinguish speech.

Working Conditions:

• Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, victims, etc.); and frequent exposure to computer screens, files, and phone.  

•        High School Graduate or equivalent with one (1) year of related experience

•        OR Associate degree 

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.