Rail Car Maintenance Supervisor #2408-289000-01

The incumbent is responsible for providing direction to Rail staff, Leads, Senior Technicians, Maintenance Assistants, and Technicians of the Charlotte Area Transit System (CATS) Rail Car Maintenance department. The Lead supervisor is an active frontline supervisory position.

This position will assist the Rail Car Maintenance manager in the guidance and direction of the department and will assume responsibilities in the absence of the manager. In addition to providing advice on repairs for Siemens S70 Light Rail Vehicles and Street Cars’ systems and subsystems encompassing electronic, mechanical, and electro-mechanical maintenance work.

The incumbent will assist with management, supervision, project management, LRV acceptance, provide vehicle-related direction and guidance, and direct complex and specialized troubleshooting. Responsible for ensuring and providing oversight of shifts, adherence to LRV revenue requirements, and reviewing associated administrative documentation to verify preventive and corrective maintenance completion. This position has considerable latitude for independent judgment and action within established guidelines.

Personnel in this class are responsible for supervising, providing guidance, and working with personnel in the inspection, repair, calibration, overhaul, project management and modification of various electronic and electro-mechanical equipment in a shop environment on the assigned shift. Responsible for assigning equipment and personnel to meet all operating requirements following all established rules, regulations, practices, policies, and procedures.

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

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• Work with members of the workforce and all related vocations and departments to provide safe, reliable, and clean rail vehicles ready for daily revenue service.
• Provides supervision to departmental personnel and shops ensuring all departmental goals are accomplished; promotes and supports team culture.
• Directs, maintains, troubleshoots, and repairs all systems related to rail vehicle systems such as; propulsion, braking, HVAC, automatic train protection, doors, auxiliary power, power collection, hydraulics, trucks, car body, and all maintenance and emergency support equipment using all the necessary tools and equipment to accomplish tasks.
• Responsible for responding to rail emergencies involving significant service delays and vehicle accidents. Provides guidance and support to Rail Operation to access and retrieve LRV from the incident and restore rail service.
• Performs acceptance and pre-service testing of rail vehicles as well as multi-system tests as required.
• Conducts sessions with teams to improve the results of work, processes, and work plans.
• Develops plans for increasing department efficiency and reliability efforts by identifying and implementing process improvements.
• Discretionary ability to decide vendor/internal material and development strategy by partnering with Managers and others to evaluate, recommend and implement alternative delivery systems to maximize internal resources and leverage available finances. 
• Serves as departmental internal QA and subject matter expert resource by reviewing parts, work performance, and preventive and corrective actions. 
• Evaluates personnel performance, document performance after successful completion of required training programs, and verify the ability to operate specific equipment and perform specified duties of Rail Car Technicians.
• Researches and prepares technical and administrative reports in support of the operation. 
• Assists in resolving rail maintenance emergencies.
• Identifies and resolves workplace problems, including tardiness or absenteeism
• Schedules and directs planned maintenance as outlined by the OEM and CATS management.
• Follows and adheres to all Rail Car Maintenance standards, policies, and procedures applicable to the day-to-day operations of the rail cars and revenue service.
• Will comply with all safety regulations by CATS, APTA, OSHA, FTA, FRA, and NCDOT.
• Responsible for assigning equipment and personnel to meet all operating requirements per all established rules, regulations, practices, policies, and procedures. 
• The incumbent directly supervises technical and professional employees and subordinate supervisors.
• Performs other related duties as required.

Principles of organization, motivation, supervision, and personnel management; Theory, operation, maintenance, repair, and troubleshooting of light rail vehicles, including the replacement of electrical/electronic components, truck overhaul, wheel truing, air conditioning, heating, hydraulic brake systems, and other related repairs; Principles of electricity, electronics, and digital circuits; Industrial safety and general shop safety rules and regulations and hazardous materials handling, and storage regulations as applied to rail maintenance shops; Theory, the operation and use of computers and computerized diagnostic and test equipment.

Ability To

• Planned, scheduled, prioritized, and organized the work for optimal effectiveness and efficiency of production while meeting established standards and deadlines.
• Prepare correspondence and reports and analyze data with recommendations.
• Work independently with limited supervision.
• To implement and establish a productive and motivating work environment in and out of the maintenance shop. 
• Developing cooperative and effective working relationships with those with whom one comes in contact.

Essential Duties:

Note: Essential Duties are skills and abilities that candidates must be able to perform within their required scope of responsibilities. Not meeting the requirements or not having the ability to perform essential duties may be grounds for disqualification.

• The candidate must be available to work irregular hours and shifts depending upon the business needs of CATS. 
• Candidates may be required to respond to emergencies on a 24-hour, seven-day basis.
• Communicate effectively and clearly in English, both orally and in writing.
• Must be able to accurately document work on logs, spreadsheets, documents, and forms and utilize computerized maintenance terminals, laptops, and handheld computers. 
• Must complete a 6-month probationary period.
• Must be computer literate and can adapt to the use and understanding of existing software and future upgrades.
• Must be able to use all trade tools as well as typical shops and heavy equipment.
• Must have the ability to be able to operate all rail-related heavy equipment and vehicles. Must complete all training assignments with passing scores and maintain qualifications.
• Must be able to safely couple, uncouple, and operate railcars in the yard and shops.
• Must be able to work in the safety-critical environments associated with the operation of a rail system.
• Must meet Physical and Sensory Requirements and the Special Provisions listed below.
• Must have and must maintain a valid driver's license.

Physical Requirements:

• Must have the ability to lift and carry at least 60 lbs.
• Must be able to manipulate 100 lbs.
• Must be able to stand and walk on uneven surfaces while working.
• Must be able to work while in the following positions or conditions: sitting, bending, twisting, kneeling, reaching, crouching, lying down prone or supine, at shoulder level or above, or any combination listed above.

High school graduation or equivalent and five years relevant work experience

OR

Associate's Degree and three years relevant work experience

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

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You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

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The City of Charlotte provides a comprehensive benefits package to all employees.

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The City of Charlotte is a drug and alcohol-free workplace.