Business Partnerships Manager #2408-208700-01

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The Business Partnerships Manager is responsible for providing excellent customer service, while developing and fostering strategic business relationships that enhance and support the CATS mission.  This position will provide direction for the development and management of CATS Business Partnership programs (business-based fare programs and vanpool programs as example, but not limited) that support regional Transportation Demand Management (TDM) services and products. This position will also be responsible for developing innovative programs and services aligned with building relationships with businesses, community organizations and other local and state agencies.  This position will also represent CATS with Centralina Council of Governments and other partners on regional TDM initiatives.

• Manages and promotes the use of alternative forms of transportation, including, but not limited to carpool, vanpool, transit, alternative work schedules, special events, and outreach initiatives.
• Responsible for the development and maintenance of the CATS Business Partnerships Plan that includes the deployment of CATS TDM related activities and ensures coordination with other regional efforts. Establishes measurable goals for the program that are measured annually.
• Scans the community and local business environment to understand needs, and then develops agreements as necessary to grow and expand the CATS commuter programs, ensuring cultivation of accounts. Works closely with both private and public sector organizations to generate new and innovative ideas on how to accomplish strategic goals.
• Responsible for the growth of CATS commuter programs and maintaining associated databases.  Reports metrics and analytics on sales and participation in the program to CATS Leadership.
• Executes outreach to create a consistent stream of leads and to generate awareness of CATS’s mission through various channels, including representing the agency at job fairs, community events, networking events, and ride-alongs.
• Coordinates with the Marketing Department and the Customer Service Department to implement programs and presentations for CATS commuter programs, including, but not limited to: All Access Pass and ETC programs, vanpool program, transportation events and Guaranteed Ride Home (GRH) program.
• Promotes and markets the CATS commuter programs by making business and community presentations.  Partners with the Marketing Department, overseeing development of CATS commuter programs collateral, including designs and proofreading. Is responsible for monthly metrics/analytical reports to CATS Leadership.
• In coordination with the Communications Department, strategically manages articles for newsletters and information sheets for business and community partners that will inform their employees about CATS commuter programs and special events.
• Assists in the development and implementation of a market research program that measures the effectiveness of CATS commuter programs.
• Manages budget and ensures collateral and promotional items are maintained appropriately for events.
• Considered a CATS ambassador, providing information on how to relieve community parking problems, reduce traffic congestion, impact of single occupancy vehicles in our community and resultant air pollution. Knowledgeable of general parking costs, individual parking space costs and parking garage building costs for businesses located near transit.
• Attends civic functions and after-hours programs as needed.
• Supervises Program staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; and offering guidance on hiring personnel matters.
• Works with the grant and procurement teams to administers grants and contracts, including developing the scope of services, annual budget, schedule, reporting, and implementation.
• Manages the contract for the vanpool contractor; including writing annual contract amendments, achievement of performance indicators and writing monthly and semi-annual reports.
• Continuously evaluate customer feedback and processes and identify opportunities for improvement.
• Researches and stays abreast of new and current legislation that affects the operation of the TDM program.
• Participates in CATS activities to promote transit, which may occur outside of normal work hours.
• As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP
• Performs other duties of similar nature and level as assigned.

• Knowledge of planning, management, funding and/or oversight of transportation demand management (TDM) programs
• Strong written communications skills.
• Effective public speaking ability.
• Ability to negotiate effectively and facilitate a collaborative approach to problem solving.
• Ability to develop and maintain a budget.
• General understanding of relational databases.
• Ability to create and execute an annual work plan.
• Ability to effectively manage staff performance to pave the way for successful project outcomes.
• In-depth understanding of pass sales principles and practices.
• Proficiency in addressing customer inquiries and resolving issues effectively.
• Knowledge of local, state and federal grant application processes.
• Aptitude for analyzing complex customer issues and providing innovative solutions.
• Ability to make sound decisions quickly while considering the impact on customers and the business.
• Ability to analyze sales data and metrics to identify trends, areas for improvement, and performance gaps.
• Awareness and respect for cultural differences to provide a positive customer experience to a diverse customer base.
• Presenting to grant partners, employees, civic groups, professional organizations and the general public.

Requires seven years of experience or a two-year college degree with three years’ experience or a bachelor's degree in business management, or a related field (or equivalent work experience).

• Flexibility to adapt to changing business needs and customer expectations.
• Proven experience in business management or a similar role.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Analytical mindset with the ability to use data to drive improvements.
• Exceptional conflict resolution and negotiation skills.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

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You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

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The City of Charlotte provides a comprehensive benefits package to all employees.

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The City of Charlotte is a drug and alcohol-free workplace.