Management Analyst Senior #2408-202710-01

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Solid Waste Services provides residential refuse collection services to nearly 400,000 units in the City of Charlotte with an annual operating budget of over $80M supported by solid waste fees nearing $40M charged to residential units.  Under the general direction of the Solid Waste Services Business Team, the Senior Management Analyst will be  responsible for performing a wide variety of analytical support duties and administrative tasks related to Solid Waste Services’ address management, service delivery verification, and accurate billing of the Solid Waste Service annual fees as assessed on property tax analysis.  Utilizes technological resources and databases to conduct quantitative analyses of information impacting residential collection and disposal fee. Documents and conducts all necessary research for continual improvement of the service type and accompanying billing in coordination with internal and external stakeholders.  Tracks and analyzes transactional data to ensure accuracy and completeness of financial reporting. Performs comparative analyses of fiscal and operational performance data and analyzes financial and statistical data. Provides administrative support in the form of performance reporting, revenue projections, and other data analysis to enable the division to achieve successful operational outcomes. Reduces risk as SWS strives to protect the public health of the City of Charlotte by partnering with the community to provide safe, competitive, and efficient services that deliver environmentally friendly and equitable collection programs.

· Provides a wide variety of analytical and research support from pre-existing data set sources in assigned departments or division; analyzes and makes recommendations for the solution of budgetary, fiscal, or operational concerns and issues that may result in policy development and implementation.

· Communicates with stakeholders and subject matter experts to identify with current issues and opportunities for improving service delivery methods and procedures.

· Analyze and project solid waste fee revenues by service type, structure, address and unit counts;  

· Monitors program progress in meeting goals and objectives; conducts updates with management staff to inform of project progress and makes adjustments as necessary Liaison to City Planning & Zoning, I&T, Finance-Treasury, and Mecklenburg County Tax Assessors office to track property changes, development, plans review and data exchange to produce a timely and accurate annual billing cycle; seeks counsel from the SWS Budget & Finance Manager, the City office of Strategy & Budget, and City Attorney’s office.

· In real time, reviews demolitions, building permits, annexations and buildouts as their potential impact to service costs and offsetting revenues.

· Manage projects and perform quality management, data and trend analysis, business process management, and benchmarking.

· Evaluates and develops processes and performs quality assurance audits.

· Examines compliance of billing accuracy, review of Solid Waste Fee challenges and any necessary refunds;

· Performs comparative analyses of fiscal and operational performance data and analyzes and interprets financial and statistical data and operating results. 

· Serves as a liaison by collaborating and communicating with internal and external entities.

· Supports the development and enhancement of existing business processes and continuous improvement strategies.

· Experience with using and coordinating data between the follow systems if necessary:

o Work and Asset Management (Cityworks), Accela, Emerald CRM, Meck Co tax billing, Enterprise Resource Planning, and GIS data systems

· May supervise staff

· Performs other related duties as may be required or assigned

Knowledge of:

· Modern office procedures, methods, and computer equipment

· Relational database structure

· Project/process management

· Financial management, accounting, project controls, data analysis, and/or process improvement

· Principles, concepts, and methodologies of analysis to research, review, interpret, evaluate, and integrate all-source data

Skill in:

· Interpersonal skills necessary to develop and maintain effective and appropriate working relationships

· Performing a variety of duties, often changing from one task to another of a different nature

· Organization and time management

· Critical and strategic thinking

· Troubleshooting and problem-solving techniques

· Leadership

Ability to:

· Work independently & handle dynamic timelines

· Accurately organize and maintain paper documents and electronic files

· Maintain the confidentiality of information and professional boundaries

· Communicate clearly and concisely in written and verbal communication

· Create, edit, and maintain complex data tables, queries, forms, and reports

· Serve as liaison for project controls and business needs across the department

· Interpret and examine contracts

ADA and Other Requirements

Positions in this class typically require: grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions. 

Physical Requirements:

·       Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time

· Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks

· Adequate vision, hearing, and speech required

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain
• Comprehensive of written information in work related documents
• Ability to hear, understand and distinguish speech

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.