Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Function
Professional
Summary
The City of Charlotte, as part of its commitment to economic & upward mobility, has prioritized workforce development to support the equipping of City of Charlotte talent and residents with skills training, credential obtainment, and connections to sustainable employment.
The primary focus of this role is to manage, analyze, and report performance and impact results of the Office of Workforce Development’s (OWD) programs, initiatives, contracts, and special projects.
Major Duties and Responsibilities
Performance Management & Reporting
• Develop and Implement Metrics: Assist in creating and executing performance metrics and reporting systems to measure the outcomes and impact of OWD programs and initiatives.
• Ongoing Monitoring and Support: Provide continuous performance monitoring and technical support to OWD and its contractors.
• Data Tools and Reporting: Design and develop reports and tools using data analytics to perform comprehensive analysis and to support informed decision-making.
• Data Visualization: Organize and analyze data, creating charts, graphs, and other visuals to present findings and reports to staff and leadership.
• Monitor Program Metrics: Track and ensure that programs and initiatives are meeting or exceeding established performance metrics and objectives.
• Facilitate Team Meetings: Lead meetings with team members to provide updates on program performance and goals.
• Liaison Duties: Act as the liaison for data, performance, and reporting between OWD, other city departments, and contractors.
Data Management & Analysis
• Data Cleaning and Aggregation: Clean and aggregate data from multiple sources, implementing and maintaining data collection and reporting requirements.
• Metric Definition and Analysis: Define, collect, and analyze metrics relevant to operational, programmatic, and administrative performance.
• Technology and Systems Knowledge: Maintain comprehensive knowledge of technology and systems related to data collection, processing, analysis, and reporting.
• Data Compilation and Review: Compile, analyze, and review data relevant to OWD functions.
• Performance Improvement Recommendations: Make recommendations based on trends for performance improvement, efficiencies, or policy alignment.
• Performance Improvement Opportunities: Identify opportunities for enhancing program and initiative performance and impact.
• Data Interpretation and Recommendations: Interpret and analyze data, making informed recommendations.
Research
• Grant Opportunity Identification: Research and identify grant opportunities that align with OWD’s mission and projects.
• Best Practices Research: Investigate best practices to uncover innovative workforce development programs, efforts, and initiatives.
• Labor Market Analysis: Conduct ongoing labor market analysis to identify trending occupations and in-demand industries.
• Talent Pipeline Identification: Continuously identify talent pipeline sources across the city, county, and region.
Knowledge, Skills & Abilities
• Organized with marked attention to detail.
• Ability to think strategically.
• Critical thinking and problem-solving skills, as well as initiative, innovation, and willingness to learn.
• Possesses strong communication skills, both written and verbal, and the ability to adapt with different audiences.
• Strong communication and interpersonal skills.
• Proficient in navigating, learning, and utilizing data analysis tools.
• Proficient in MS Office Tools.
• Advanced in using MS Excel
• Presenting and explaining data and information in simplest terms.
Preferred Qualification
Bachelor’s degree in business, management, information systems, or related field with a strong analytical component, plus two (2) years of relevant experience, or an equivalent combination of education and experience related to the position.
Minimum Qualifications
Bachelor's Degree and one year related work experience
OR
Master's Degree
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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