Introduction
Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
Under the general direction of the Customer Service Division Manager, the Water Efficiency and Analytics Coordinator (Engineer Senior) plays a crucial role in identifying and reporting water usage, minimizing water loss, issuing productivity reports, and working within Charlotte Water to optimize operations. This position is responsible for overseeing the development and implementation of strategies aimed at enhancing water efficiency, identifying and reporting non-revenue water, managing business performance analytics, preparing graphical illustrations and presentations, meter performance analysis, and support reducing water loss across the utility's distribution system with innovated techniques, and using metering technology.
Major Duties and Responsibilities
• Water Efficiency Strategy: Develop and execute comprehensive water efficiency strategies to promote sustainable water usage practices, reduce overall unaccountable water loss, maximize revenues and coordinate conservation efforts.
• Performance Analytics: Utilize advanced analytics tools to analyze meter data, identify trends, and evaluate the effectiveness of water conservation programs and initiatives.
• Utilize data-driven insights to continuously refine and enhance KPIs for improved decision-making. Analyze operational processes to identify opportunities for efficiency improvements and cost savings.
• Dashboard Management: Design and maintain dashboards and performance metrics to monitor key performance indicators (KPIs) related to water usage, conservation efforts, and water loss. Assist the divisions leadership team in with financial budget presentation for the Department’s executive team.
• Leak Detection and Management: Support leak detection programs, utilizing data analytics to prioritize, report suspected leaks promptly, identify sources of unbilled water to minimize water loss and increase revenue recovery efforts.
• Metering Optimization: Lead efforts to optimize metering systems and data collection processes to ensure accurate measurement of water usage and identify anomalies or inefficiencies. Principal lead for meter reading analytics and supports meter reading and field services to enhance service and billing operations.
• Reporting and Communication: Prepare regular reports and presentations on water efficiency metrics, performance analytics findings, and recommendations for improvement to stakeholders and senior management. Assist the divisions leadership team in with financial budget presentation for the Department’s executive team.
• Provide monthly reporting of all Customer Service Division key functions and data collections of business activities, billing and meter reading operations, and special request needs.
• Regulatory Compliance: Stay informed about regulatory requirements related to water conservation and efficiency, ensuring compliance, and proactively addressing any emerging issues. Apply Water Audits and Loss Control Programs based on AWWA M36 Manual.
• Collaboration and Stakeholder Engagement: Collaborate with cross-functional teams including operations, engineering, customer service, water treatment, and regulatory affairs to integrate water efficiency considerations into utility operations and customer service initiatives.
• Performs other duties and activities as directed, works in a proactive manner for improvement efforts and identifies risks and operational impacts to the division’s leadership team.
Knowledge, Skills & Abilities
• Knowledge of customer service business principles.
• Knowledge of water utility operations.
• Knowledge of water conservation best practices and industry standards.
• Skill in analytics with data analysis and interpretation.
• Skill in producing reports and data dashboard management.
• Skill in coordinating projects, developing business rules and productivity reports.
• Ability to present and communicate clearly and concisely.
• Ability to maintain effective working relationships and lead cross-functional teams.
• Ability to effectively convey complex information to diverse audiences.
PHYSICAL DEMANDS:
Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking for extended periods of time. Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks. Adequate vision, hearing, and speech required.
WORK ENVIRONMENT:
Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, victims, etc.); and frequent exposure to computer screens, files, and phone.
Minimum Qualifications
• Bachelor's Level Degree in Engineering
• Five years relevant experience utility operations, water efficiency, performance analytics, or related field.
Licenses, Certifications or Registrations:
• Requires a valid driver’s license with an acceptable driving record.
Salary
$95,892.00 - $106,546.00 Commensurate with Experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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