Administrative Officer Lead #2407-200900-01

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Recruitment Officer Lead is a professional supervisory position that will be responsible for designing an operations recruitment process and provide professional development and implementation sources for the City of Charlotte Fire Department, as well as high-level administrative support, difficult and complex clerical, administrative and technical duties.  The Lead will support the overall service delivery of recruitment modes that cover a broad range of strategies, initiatives and coordinated efforts aimed at attracting individuals for operation positions.  Duties will involve providing administrative support to various members of Fire Administration. The ability to exercise considerable initiative, independent judgment and discretion is required.  

Please submit a resume along with your application.

• This Supervisory role will provide guidance and support to ensure high performance and professional development.
• Coordinate recruitment events and delegate appropriate recruitment tasks to team members, ensuring timely and effective completion.
• Develop and implement recruitment strategies to attract top talent in Operations.
• Monitor and analyze recruitment metrics to measure the effectiveness of recruitment strategies and make data-driven improvements.
• Collaborate with hiring managers to understand their staffing needs and create job descriptions and specifications.
• Utilize various sourcing methods to identify and attract potential candidates, including job boards, social media, networking, and partnerships with educational institutions.
• Manage the recruitment budget and select appropriate expenditures according to business need.
• Ensure compliance with employment laws and regulations throughout the recruitment process.
• Maintain accurate and up-to-date records of recruitment activities and provide regular reports to command staff.
• Stay updated with industry trends and best practices in recruitment and human resources.
• Implement innovative recruitment techniques and tools to enhance the efficiency and effectiveness of the recruitment process.
• Work collaboratively with CFD-HR and the CFD PIO office to enhance the full cycle recruitment and marketing process for the Department.
• Explore business needs, source, recruit, and identify qualified applicants and applicable recruiting forums.
• Build professional networks and community relationships to attract applicants.
• Recruitment Lead will create interview guides and applicable pre-screen activities.
• Recruitment Lead will collaborate and assist in overseeing the administration of hiring assessments and testing procedures in accordance with federal, state, and local legal standards.
• Assists in administration of background screening and pre-employment activities required to properly onboard new employees.
• Serve on citywide recruitment committees.
• Perform special assignments for department; prepare periodic, special reports, demographic reports, and market data reports as requested.
• Participate in development of annual recruiting strategies, budget, and expense reconciliation.
• Schedule, attend, and participate in recruiting events with appropriate Subject Matter Experts to generate applicants.
• Perform related duties and responsibilities as assigned.

· Solid ability to conduct, recommend and guide managers on different types of interviews.

· Proficient in skill and behavioral based interviewing

· Possess excellent communication and intrapersonal skills, both orally and in writing.

· Possess strong decision-making skills with ability to apply critical thinking skills.

· Ability to facilitate meetings and workshops.

· Ability to identify, analyze and provide recommendation on recruiting processes and procedures.

· Ability to analyze complex information and to exercise independent judgment in arriving at conclusions.

· Demonstrated knowledge/experience using job boards, social media, direct sourcing, and referral programs.

· Ability to maintain a high-level of confidentiality.

· Knowledge of human resources and recruiting best practices, policies, and procedures.

· Possess good organizational and time management skills.

· Excellent persuasion and negotiation skills coupled with the ability to work collaboratively across the department.

· Possess effective customer service skills.

ADA and Other Requirements:

• Positions in this class typically requires grasping, talking, hearing, seeing, and repetitive motions.

Physical Requirements:

• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time
• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
• Adequate vision, hearing, and speech required

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain
• Comprehensive of written information in work related documents
• Ability to hear, understand, and distinguish speech.

Working Conditions:

• Work is performed in an outdoor and indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, etc.); and frequent exposure to computer screens, files and phone.
• Ability to sustain prolonged concentration, problem-solving, and decision-making skills during physical exertion and/or working in stressful environments

• PHR, HRCI, SPHR, or SHRM-CP.
• Combination of training and development and recruiting experience. 
• Experience in recruiting a wide range of positions and government recruiting.
• Major course work in human resources and/or business/public administration.

· Requires a bachelor's degree and 3-5 years of full lifecycle recruiting in a contract, corporate and/or agency environment.

· Must have strong oral, written communication, interpersonal and team skills combined with effective communication strategies.

· Proven track record implementing full lifecycle strategies to attract and hire qualified candidates.

· Must be proficient in Microsoft 365 Office products.

Please submit a resume along with your application.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.