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PUBLIC RECORDS/Public Information Specialist

Date Opened
Monday, July 08, 2024 12:00 PM
Close Date
Sunday, July 21, 2024 11:59 PM
  • $70,000 to $74,000/year
Employment Type
  • Full Time


The Charlotte Fire Department seeks a public records specialist who is experienced in records and information management. The candidate will be well-versed in North Carolina public records laws, policies, procedures and best practices. The specialist will report to the CFD PIO Battalion Chief. 


The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


The Charlotte Fire Department seeks a public records specialist who is experienced in records and information management. The candidate will be well-versed in North Carolina public records laws, policies, procedures and best practices. The specialist will report to the Charlotte Communications and Marketing media relations manager.

Major Duties and Responsibilities

•  Work cross-departmentally to manage the entire public records process in compliance with NC General Statutes and City of Charlotte Policies.

•  Identify confidential, exempt and sensitive information in order to coordinate applicable redactions.  

•  Establish, implement and maintain standards for consistent and timely public records request process.

•  Document and track all dates relevant to public records requests.

•  Correspond verbally or in writing with requesting parties to facilitate and fulfill public records requests.  

•  Monitor and maintain compliance with laws and regulations related to public records.

•  Perform other duties as assigned and serve as a Public Information Officer.


Knowledge, Skills & Abilities

•  Ability to communicate effectively and provide exceptional customer service.

•  Knowledge of records management and archival best practices in a government agency.

•  Ability to provide guidance to City wide designated records liaisons regarding departmental procedures for public


 • Ability to correspond with parties requesting public records.

 • Knowledge of public records requests and compliance with the State of NC guidelines.

 • Ability to maintain files and documentation of disclosure activities from time request is opened until completion.

 • Strong attention to details with excellent written and verbal communication skills.

 • Ability to achieve consistent thoroughness and accuracy.

 • Experience working in an agile environment that includes collaboration with both internal and external partners.

ADA and Other Requirements:

Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.

Physical Requirements:

  • Essential and marginal functions may require maintaining physical conditions necessary for sitting, standing, climbing, or walking for extended periods of time.
  • Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks.
  • Adequate vision, hearing, and speech required.

Sensory Requirements:

Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, and tabulating data.

  • Ability to operate in an environment with frequent interruptions from people and/or noises, which in return could result in some level of stress, fatigue, or strain.
  • Comprehensive written information in work-related documents.
  • Ability to hear, understand, and distinguish speech.

Working Conditions:

Work is performed in an indoor and outdoor environment with moderate exposure to atmospheric conditions, moderate exposure to environmental conditions and frequent exposure to computer screens, files, and phone.

Preferred Qualification

•  Four-year degree with course work in Business Administration, I&T, communications, political science, library science, information science or other related fields.

•  Experience with records management, document management, content management, or information management databases and/or systems.

•  Public Information experience.

•  Versed in video production.

Minimum Qualifications

High School Graduate or Equivalent and five years related work experience


Associate's degree and two years related work experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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