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Utilities Planner Scheduler #2407-160800-01

Date Opened
Tuesday, July 09, 2024 8:00 AM
Close Date
Friday, July 19, 2024 11:59 PM
Charlotte Water
  • $68,149.00 - $75,720.00/year
Employment Type
  • Full Time


Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion.  We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council.  We value competent, skilled candidates with a customer service focus to work in a team environment.


The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


This position plans work activities for multi-skilled work teams in order to provide cost effective maintenance and inspection of Charlotte Water’s Collection and Distribution systems. Coordinates and communicates with others regarding planning/field assignments, SSO reduction efforts, sewer cleaning quality assurance/quality control, and creates, monitors, and closes work orders; analyzes data and information to best assess repair issues; makes sure traffic control is provided on major streets; and pulls non-emergency backlog work when possible. This position uses logistical, analytical, and technical skills to provide support to field teams completing repairs and project work.

Work Location: Zone 2 5730 General Commerce Dr. Charlotte, NC 28213

Major Duties and Responsibilities

• Calls in locates (underground utility lines) following proper 811 guidelines.
• Visits work sites daily to identify challenges the crew may face on the job and makes arrangements to minimize those challenges.
• Take pre-planning photographs of work site where work is to be performed.
• Contact customers and/or businesses affected by scheduled work to performed.
• Coordinate all safety required needs with internal staff as well as communication with local and state agencies.
• Ensures that SSO timelines identified within Department response processes are met accordingly.
• Creates, reviews, and closes work orders ensuring all information is included in a timely manner.
• Prioritizes proactive and reactive maintenance.
• Maintains a 30-day planned work schedule of repair and maintenance work orders ensuring Divisional repair goals are met.
• Provides assistance and expertise in updating the Zone Operations Plan.
• Assists Zone teams with development and implementation of standard work order documentation procedures.
• Assists teams with using the work priority system to categorize current work order backlog. Runs reports as requested.
• Responds to customer inquiries in a timely and professional manner, both in the office and out in the field.
• Performs other related job duties as assigned.

Knowledge, Skills & Abilities

• Knowledge of computer software (ArcMap-GIS, WAM, IT Pipes, Word, Excel, Outlook).
• Skill in communicating, both verbally and in writing.
• Ability to read maps and plans.
• Ability to generate maps.
• Ability to analyze problems and data.
• Ability to resolve conflicts.
• Ability to work collaboratively with others.

The work is light work and requires applying 10 pounds of force frequently exerting up to 20 pounds of force occasionally to move objects. Additionally, the following physical abilities are required: balancing, climbing, manual dexterity, grasping, handling, perceiving sounds at normal speaking levels, distinguishing among sounds, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, talking, visual
acuity in data/color/equipment/inspections, and walking.

Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.

Minimum Qualifications

• High school diploma or GED from an accredited school.
• Five (5) years of water/wastewater work experience.

Licenses, Certifications or Registrations:
• Requires valid driver’s license.
• Desires certifications in Word, Excel, and GIS mapping.
• Requires the following certifications/ or ability to obtain required certifications within 2 years of hire: Wastewater Collections Grade I, Water Distribution C; Street Cut certification.
• Completed (or obtains with required time frame of hire) Confined Space training.


$68,149.00 - $75,720.00 Commensurate with Experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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