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Facilities Services Coordinator #2406-255600-01

Date Opened
Tuesday, June 04, 2024 8:00 AM
Close Date
Tuesday, June 11, 2024 11:59 PM
Charlotte Water
  • $63,013.00 - $70,013.00/year
Employment Type
  • Full Time


Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion.  We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council.  We value competent, skilled candidates with a customer service focus to work in a team environment.


The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


This position provides the delivery of Facilities Management services to operate and maintain a portfolio of sites within the department through a variety of activities, audits, and workspace-related tasks, exhibiting strong customer relationship and communication skills with all levels of the organizational chart. This position serves as the first-level point-of-contact for facility queries and escalations and successfully coordinates the resolution of activities associated with all building services including, but not limited to: maintenance and repair, vendor services, work order management, workspace resources, small project management, procurement and finance. This position will initially be based at our water quality testing laboratory, a 24/7 critical facility.

Work Location: Environmental Services Facility / 4222 Westmont Dr. Charlotte, NC 28217

Major Duties and Responsibilities

Responds promptly to internal customer inquiries.
Ensures general safety of facilities and related workers.  
Manages and monitors facility service providers including, but not limited to mechanical systems, building envelope, fire and life safety, janitorial, landscaping, pest control, waste management, vending, and furniture.
Performs light maintenance and repair tasks.
Performs related administrative duties including, but not limited to: procuring quotes for goods and services, entering requisitions for purchase orders, and reconciling P-Card accounts.  
Coordinates small construction/renovation projects and staff relocations.
Documents work related activities in the work asset management system.
Assists other staff with oversight of buildings and divisions as needed. 
Performs other related job duties as assigned.

Knowledge, Skills & Abilities

Skill in using computers, spreadsheets, databases, word processing, and flow charting. 
Skill in general troubleshooting processes and root-cause identification
Ability to work independently.
Ability to read and interpret blueprints and building schematics.
Ability to establish collaborative working relationships with other employees.
Ability to communicate effectively, both verbally and in writing, with all levels of the organizational chart.

The physical demands of this position are variable and involve both sitting and standing/walking for extended periods. The position frequently lifts and moves up to 20 pounds and occasionally lifts and moves up to 50 pounds. Loads over 50 pounds are rarely encountered and are addressed with assistance, either equipment or other staff. Additionally, the following physical abilities are required: balancing, climbing, crawling, crouching, feeling, manual dexterity, grasping, handling, perceiving sounds at normal speaking levels, distinguishing among sounds, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity in data/color/observations/equipment/inspections, and walking.

Work is performed in various work environments including commercial office spaces, mechanical equipment rooms, workshops, warehouses, and out in the elements. Work may be performed around chemicals, solvents, dust, mold, in low lighting, or with low or irregular physical clearances. Appropriate personal protective equipment is required. Work typically occurs during normal business hours. Occasional early morning, evening, and weekend emergency responses may be required.

Preferred Qualification

Active membership and participation in a Facilities Management or Commercial Real Estate industry association (e.g. IFMA, BOMA, IREM, etc)
Awarded credential(s) from a Facilities Management, Commercial Real Estate, or Sustainability organization (e.g. IFMA, BOMA, IREM, USGBC, WELL, etc)
Prior experience as a Facilities Coordinator or Manager, service vendor account manager, hotel concierge or front desk manager, or other high-volume customer-facing service liaison

Minimum Qualifications

Associate degree from an accredited school.

Two (2) years of related work experience.

OR an equivalent combination of education and relevant work/industry/military experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job functions.

Licenses, Certifications or Registrations: 

Requires a valid driver’s license.


$63,013.00 - $70,013.00 Commensurate with Experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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