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Storm Water Services Business Manager #2406-242800-01

Date Opened
Monday, June 03, 2024 10:00 AM
Close Date
Monday, June 17, 2024 11:59 PM
Storm Water Services
  • $113,162.00 - $125,734.00/year
Employment Type
  • Full Time


Storm Water Services maintains and improves stormwater infrastructure within the City streets and rights-of-way.  Staff currently manages more than 800 storm drainage improvement projects.  Storm Water Services invests $100+ million in capital improvements throughout our community each year.  Storm Water Services is one of the largest stormwater utilities in the Southeast with more than 215,000 customer accounts and over 250 full-time positions.  


The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.




This position is based in Storm Water Services and leads all aspects of the enterprise fund that provides financial, administrative, safety, and technology support for the department. The position helps support all 6 departmental strategic priorities, with an emphasis on Financial Stewardship. This position requires a high level of professional, interpersonal, and leadership skills. 

Major Duties and Responsibilities

  • Serves as the responsible financial professional for Storm Water Services, ensuring consistent and accurate financial, accounting, and budget management practices for the Department. Provide routine oversight of financial activities and provide regular summary reporting.
  • Lead, supervise, and mentor a diverse group of professionals working in the areas of business, finance, technology, and safety.
  • Ensure daily business needs of the department are met, including building and space management issues, fulfillment of public records requests, coordination of departmental events and all-staff meetings, and addressing new issues as they arise. 
  • Ensure adequate technology support for Storm Water Services through oversight of the Storm Water Services Technology Manager, who reports through the Innovation & Technology Department.
  • Ensure department-wide safety compliance through oversight of the Safety Coordinator position. 
  • Member of the Storm Water Services Senior Leadership group. Collaborates on decisions that ensure Storm Water Services meets its strategic goals in support of the Department’s mission.
  • Oversee the management of cash flow and forecasting. Maintain a reliable cash flow projection process and reporting mechanism that includes minimum cash threshold and positive coverage ratios to meet capital and operating needs.
  • Oversee the development and refinement of the Storm Water Services Rate model. The financial model identifies for the next ten (10) fiscal years the customer fees, debt capacity, projected revenues, projected operating expenditures, principal & interest debt payments, and projected capital expenditures. Review the model used for the coming fiscal year budget development with Finance Debt Management group and the City’s debt consultants. Provide financial recommendations to ensure long term financial sustainability of the Stormwater Fund.
  • Responsible for the annual budget development of the Capital Fund, Operating Fund, and the Debt Fund. Meet routinely throughout the year with division managers within Storm Water Services to identify funding and enhancement needs.
  • Maintain a user fee model to ensure proper cost recovery from developers seeking permitting services from the Land Development team (LD).  Model requires analysis of permit data, expenses, and operating characteristics unique to providing regulatory services.
  • Storm Water Services lead to issue Bond Anticipation Note (BAN) as a funding tool to support the volume of work for the CIP. Provide all the financial and organizational information required for the enterprise fund. Issuance process includes working with City staff, the City’s external debt and financial consultants, the Local Government Commission (LGC), legal counsel and investment bankers. After issuance, routinely monitor BAN allocated balances to the individual capital enhancement projects to track the spend rates to ensure they are on schedule to spend the full amount funding. After review if spend rates are anticipated to fall short, switch the funding to alternate projects previously identified. New BAN’s are issued every two (2) or three (3) years.          
  • Storm Water Service lead to issue long-term Revenue Bonds to repay the full amount of the BAN when it reaches maturity. Provide all the financial and organizational information required for the enterprise fund. In addition to the working groups identified in the BAN process are two (2) credit rating agencies who review and assign a credit rating to the enterprise fund. The credit agencies are Moody’s Investor Service and Standard & Poors Global Ratings.
  • Formally present financial results for previous years and staff’s budget recommendation for the upcoming fiscal year to the nine (9) member Storm Water Advisory Committee (SWAC). Provide written answers to their questions.
  • Organize and lead the annual budget development process including scheduling critical meetings, organizing relevant information and providing financial information and recommendations to the Storm Water Services Director. Lead preparation of budget presentations for delivery by the Storm Water Services Director to the City Manager and City Council. 
  • Oversee space planning for the department. Keeps space assignments current to match current and future space for the needs of the division. Ensure office/cubicle furniture is ordered, relocates staff to temporary spots, and confirms all invoices are processed. 
  • Coordinate issues and processes with Charlotte Water to ensure both enterprise funds under One Water are aligned.
  • Provide ad-hoc services to staff when the need arises such as:
  • Helping staff with their presentations to outside groups such as SESWA
  • Mentoring through the City Managers Trainee Program
  • Collaborative resource efforts with Charlotte Water
  • Train staff for mileage and travel reimbursement process 
  • Pcard Manager for Storm Water Services.
  • Meet with and participate in citywide groups such as:
  • Finance Liaison Committee
  • Debt Management meetings
  • Develop required information to submit requests to Strategy & Budget for the end of year windup ordinance.
  • Work to promote an inclusive environment for all Storm Water Services staff. 
  • Ensure strong working relationships including Storm Water Services and Charlotte Water leadership and key partners in Strategy and Budget, and Finance departments.
  • Responsible for ensuring the appropriate steps are completed when Storm Water fees are adjusted that includes:
  • Notifications between the City and Mecklenburg County
  • Public hearing and fee adoption by the Board of County Commissioners
  • Updating the fees in the billing system.
  • Respond to customer inquiries on their Storm Water bill.
  • Performs other duties as assigned. 

Knowledge, Skills & Abilities

  • Proven track record of strong leadership and collaborative management skills.
  • Strong financial modeling skills with solid knowledge of accounting principles.
  • Ability to adapt and manage multiple priorities in a dynamic environment.
  • Creative, conceptual and analytical thinker.
  • Lead design and implementation for continuous improvements.
  • Effective presentation skills for advisory committees, the department, and external organizations.
  • Strong interpersonal, written, and verbal communication skills.

Preferred Qualification

  • Bachelor’s degree in Accounting, Finance, or related Business field.
  • CPA/CMA/MBA or advanced degree a plus.
  • Ten (10) years of financial experience.
  • Accounting experience for a municipality a plus.
  • Five (5) years leadership and management experience.
  • Experience with ERP financial systems a plus.

Minimum Qualifications

Bachelor's Degree and seven years of relevant work experience


Master's Degree and five years of relevant work experience


$113,162.00 - $125,734.00 Commensurate with Experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

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