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Sr. Water Quality Technician - Field Operations #2406-153800-02

Date Opened
Friday, June 28, 2024 2:00 PM
Close Date
Friday, July 19, 2024 11:59 PM
Charlotte Water
  • $47,480.00 - $52,253.00/year
Employment Type
  • Full Time


Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion.  We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council.  We value competent, skilled candidates with a customer service focus to work in a team environment.


The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


The Sr. Water Quality Technician is responsible for preventive maintenance for the water distribution system.  Also, responsible water quality testing for chlorine residual, turbidity and iron samples.   This position calibrates and maintains field instrumentation to ensure the accuracy and validity.   Work involves performing routine monitoring and emergency responses; setting priorities and planning routes.  Conducts environmental water quality, system impact and customer water quality complaint investigations.  This position also ensures vehicle safety, maintenance and care.   This position is essential to our operations and the community and may require overtime, holidays, call-backs, outside normal scheduled hours.  Responsible for safety and work rules in accordance with city and 

Major Duties and Responsibilities

Investigates environmental or system impacts and customer water quality complaints. 
Performs inspections, technical tasks and troubleshooting activities relative to area of responsibility. 
Utilizes GIS applications and maps; prepares reports on incidents; takes required action. 
Keeps detailed and accurate records; enters data into an Water Quality Spreadsheet.   
Prepares standards and reagents; calibrates, operates, maintains and troubleshoots a variety of analytical and field instruments. 
Submits electronic data via multiple information management systems, (e.g., GIS, Customer Service software Banner). 
Provides training to less experienced staff in routine sampling, analytical procedures and associated duties. 
Works with others to identify probable cause and acts to resolve.
Safely handle potentially hazardous chemical and biological solutions/samples; complies with state certification and federal guidelines.
Maintains clean & safe work area
Performs other related job duties as assigned

Knowledge, Skills & Abilities

Knowledge of water utility operations.
Knowledge of principles of customer service.
Skill in communicating, both verbally and in writing.
Knowledge of the operations of a computer
Skill in reading map.
Sill in the use of power and hand tools
Ability to communicate clearly and concisely.
Ability to maintain effective working relationships.
Ability to follow directives and instructions.
Ability to work independently as well as with others.
Ability to effectively management of time.
Ability to apply quality best practices.

Minimum Qualifications

High school diploma or GED from an accredited school.
Two (2) years of related work experience preferably experience in customer service and water utility operations.
Requires a valid driver’s license with an acceptable driving record.
The work is medium work and requires applying 30 pounds of force frequently and exerting up to 50 pounds of force occasionally to move objects. Additionally, the following physical abilities are required: standing, sitting, walking, driving of a motor vehicle, mobility to work in field environment,  and office with physical demands such as walking over rough, uneven or rocky surfaces, recurring lifting, carrying, bending, crouching, stooping, standing, kneeling, reaching, grasping, climbing, pulling or similar activities, to be able to talk or hear, in person and on the phone; requires manual dexterity and mental and visual acuity.

Field Operations operate 24 hours a day, 7 days a week, 365 days a year. Work is typically performed outside in all weather conditions and exposed to natural elements such as heat, rain, sleet and snow. The work may periodically have unpredicted requirements or demands. Requires working overtime, various shift hours as scheduled, and during work-related emergencies.


$47,480.00 - $52,253.00 Commensurate with Experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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