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Business Inclusion Manager #2405-350500-01

Office of Charlotte Business Inclusion

Date Opened
Friday, May 24, 2024 8:00 AM
Close Date
Sunday, June 30, 2024 11:59 PM
Charlotte Business Inclusion Office
  • $100,000 - $116,000 Commensurate With Experience


The City of Charlotte stands as a model for fostering an inclusive, diverse, and competitive business landscape.  Our unwavering commitment is to enhance the engagement and success of Minority, Women, and Small Business Enterprises (MWSBEs) in city contracting.  This mission is pivotal to driving economic growth, development, and sustainability throughout Charlotte.  In pursuit of these objectives, the Office of Charlotte Business Inclusion (CBI) is seeking a visionary and experienced Business Inclusion Manager to help lead our initiatives forward.




Reporting directly to the Charlotte Business Inclusion Officer, the Business Inclusion Manager plays a crucial role in the strategic direction and operational execution within the Office of CBI.  This position demands a diverse skill set, encompassing strategic planning, budget management, program development, and forging partnerships to enhance our diversity, equity, and inclusion (DEI) efforts in city contracting.

Join a dedicated team committed to making a lasting impact on Charlotte's business ecosystem. Contribute to creating a more inclusive, equitable, and thriving local economy. We invite passionate and change-driven individuals to apply for this essential role in shaping the future of Charlotte's diverse business landscape.

Major Duties and Responsibilities

Strategic Leadership and DEI Advocacy:
  • Support collaborative efforts with stakeholders to advance DEI in city spending, championing programs that promote race/gender neutrality and consciousness.
  • Develop and implement comprehensive DEI strategies, initiatives, and action plans that align with CBI's mission, informed by national supplier diversity best practices.
Program Oversight and Development:
  • Lead and enhance key CBI initiatives, including the Contractor Development Program, aligning them with strategic goals and DEI commitments.
  • Leverage findings from Disparity Studies to adapt policies and create fair participation environments for MWSBEs.
Compliance and Policy Innovation:
  • Spearhead the development, evaluation, and revision of compliance processes, ensuring alignment with national supplier diversity best practices.
  • Support with modifying policies and procedures based on Disparity Study outcomes, enhancing program effectiveness.
  • Supervise the CBI compliance team and other staff members.
Project Engagement and Support:
  • Actively engage in CBI projects to drive MWSBE participation, reflecting a commitment to diversity in city contracting.
Performance Metrics and KPIs:
  • Develop, track, and report on key performance indicators (KPIs) for CBI programming, using data analysis to drive strategic decisions and measure impact.
  • Manages 2 – 4 employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, selecting, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Knowledge, Skills & Abilities

  • Innovative Leadership: Demonstrated ability to lead, inspire, and achieve ambitious goals, fostering team success and program excellence.
  • Procurement and Industry Expertise:  Solid knowledge/understanding of procurement practices, construction delivery methods, and the subtleties of business inclusion, backed by experience in applying national supplier diversity best practices.
  • Analytical and Strategic Thinking: Proficient in data analysis, with a knack for translating metrics into actionable insights and strategic decisions.
  • Effective Communication: Outstanding communication skills, capable of nurturing partnerships and promoting cohesive team dynamics.
  • Deep understanding of construction & professional procurement practices and construction delivery methods (e.g., hard bid, CMAR, design-build, P3).
  • Experience with business inclusion compliance, demonstrating the ability to lead and train on compliance measures effectively.
  • To perform this job successfully, an individual should have knowledge of word processing, spreadsheet, and project management software such as those found in the Microsoft Office Suite.  Knowledge of integrated financial software systems is also required (B2Gnow, Workday, etc.)

Preferred Qualification

  • National Supplier Diversity Best Practices: A proven track record in implementing and advocating for supplier diversity best practices at a national level.
  • Certified Diversity Executive credential or equivalent, showcasing expertise in diversity and inclusion.
  • Minimum three years in supplier diversity management, including significant roles in community engagement and program management.
  • Demonstrable experience in developing, implementing, and evaluating DEI strategies, compliance procedures, and achieving measurable success in supplier diversity.

Minimum Qualifications

  • Bachelor’s Degree in Business Administration, Public Administration, Law, Public Policy, or a related field and at least five (5) years of progressive, executive-level administrative experience or an equivalent blend of education and experience.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to

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