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Police Support Technician #2405-318010-01

DCI Technician

Date Opened
Friday, May 10, 2024 12:00 PM
Close Date
Friday, May 24, 2024 11:59 AM
  • $46,200/ year
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


The Police Support Technician requires detailed responsible work in maintaining accurate records of both paper and electronic format. This position is a twenty-four hours per day, seven days per week position with rotating days off and holiday work, requiring skills necessary to create, enter and code accurate information into a variety of computer data bases to include the National Crime Information Center (NCIC) and the State of North Carolina’s Department of Criminal Information (DCI) system.

Major Duties and Responsibilities

Creating / entering / coding accurate information into a variety of computer data bases:(NCIC) National Crime Information Center, State of North Carolina Department of Criminal Information (DCI) system
Input data / file numbers / new or updated information / document information codes into  computer systems to support document & information retrieval
Perform general office activities
Sort or classify information according to guidelines
Answer questions about records or files
Keep records of materials filed or removed using logbooks / computers & generate computerized reports
Find / retrieve / make copies of information from files in response to requests & deliver information to authorized users
Place materials into storage receptacles according to classification & identification information
Eliminate outdated or unnecessary materials destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements
Perform periodic inspections of materials or files to ensure correct placement / legibility / proper condition
Display & practice a positive / customer service-oriented attitude
Review correspondence for format & typographical accuracy / assemble the information into a prescribed form
Performs other duties as assigned

Knowledge, Skills & Abilities

Ability to communicate effectively, orally and in writing
Ability to establish effective working relationships with other employees and members of the public
Ability to multi-task between two or more activities or sources of information
Ability to respond independently and quickly
Ability to maintain confidentiality of records information
Ability to demonstrate and maintain good judgement
Ability to accurately evaluate information and situations/ make appropriate decisions based on information
Ability to adapt to changing technologies and learn functionality of new equipment and systems.
Skill in administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
Knowledge of principles and processes for providing customer and personal service

ADA and Other Requirements
Positions in this class typically require: grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions.

Physical Requirements:
Remaining in a stationary position, often sitting or standing for prolonged periods
Occasional movement throughout the workday daily to interact with staff and accomplish tasks
Communicating both verbally and written in order to exchange information
Repeating motions of holding, grasping, turning, that may include the wrist, hands, and/or fingers
Light to moderate lifting and carrying
Lift up to 50 pounds
Work primarily in office environment
Ability to operate office equipment, such as computer, copier, fax machine, and phone

Sensory Requirements:
Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data
Ability to operate in an environment with frequent interruptions from people and/or noises, which in return could result in some level of stress, fatigue, or strain
Comprehension of written information in work-related documents
Ability to hear, understand, and distinguish speech

Working Conditions:
Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, victims, etc.); and frequent exposure to computer screens, files and phone.

Preferred Qualification

Experience equivalent to one year of police communications dispatching.

Minimum Qualifications

High School Graduate or Equivalent

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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Table displaying apply links.