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Human Resources Generalist Sr #2405-261100-01

Employee Relations

Date Opened
Monday, May 20, 2024 6:15 PM
Close Date
Monday, June 03, 2024 6:15 PM
Charlotte Area Transit
  • $71,486 - $89,357/year


The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


The position performs a wide range of Human Resources activities for the Charlotte Area Transit System (CATS) Department. The Human Resources Generalist, Sr is a cross-functional position providing guidance and senior-level generalist support for the CATS HR team. Primary areas of focus for this position include but are not limited to employee relations, recruitment, training and development, and human resource administration. This position requires considerable contact with employees, management, and other City departments. The Senior HR Generalist is responsible for administrative functions and processes, such as budget, finance, program administration and analysis, and preparation of recommendations for CATS. Attention to detail and strong organizational skills with the ability to effectively plan, prioritize and organize work are essential to success. Work is performed with latitude for discretion, independent judgment, and action under minimal supervision where initiative is expected. The position requires extensive contact with internal and external customers, representatives from various organizations, and an ability to work across multiple shifts as needed.

Major Duties and Responsibilities

  • Performs routine tasks required to administer and execute human resources programs, including but not limited to compensation, benefits, and leave; disciplinary matters, disputes, and investigations; performance and talent management, productivity, recognition, and morale.

  • Manages heavy employee relations activities to investigate, respond to and resolve complaints made by employees, supervisors, and outside parties. Investigations include initial intake, interviews, associated research, findings preparation, and follow-up documentation and communication. Provide recommendations to HRM regarding resolution.   Represent the department at legal proceedings such as unemployment and pre-termination hearings. Provide research and prepare written documentation supporting other legal actions such as grievances, EEOC claims, worker’s compensation claims, liability, and other suits.

  • Facilitate position classification changes, trades, and related actions. Perform associated research and make recommendations. Ensure required documents are prepared and processed. Liaise with City Human Resources and the Office of Strategy and Budget.

  • Provide information regarding expenditures in support of annual budget planning. Track merit budget and other personal services costs. Manage purchase requisitions and review statements for accuracy. Approve payments.

  • Collaborate on recruitment activities, including developing job descriptions, requisitions and advertisements. Research and recommend recruitment strategies to increase the applicant pool for hard-to-fill positions. Ensure the interview and hiring process is completed correctly, including conditional offers of employment, pre-placement testing and security screening, and verification of employment, education, licenses, and certifications. 

  • Educate, counsel, and provide support to supervisors and employees to facilitate the consistent application of rules, regulations, policies, procedures, performance standards, and disciplinary and termination procedures. Serve as the primary representative on human resource issues for assigned divisions. Recommend actions regarding employee counseling and discipline.

  • Receive and respond to requests regarding leaves of absence (FMLA, personal, Military, etc.).  Manage annual FMLA re-certification process. Maintain records and ensure ADA Accommodation Requests are received, acted upon, and monitored regularly and consistently. Conduct FMLA/ADA Training.

  • Maintain notes and records for Worker’s Compensation injuries requiring restricted duty and work absences. Explain processes and requirements to employees and supervisors to ensure they know their responsibilities. Identify restricted duty assignments and ensure all parties understand their responsibilities. Serve as liaison between Risk Management and employee as needed.

  • Identify innovative methods, technology, and tools to increase the accuracy and efficiency of HR Administration, talent management, and performance management.

  • Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.

  • Potential to supervise HR staff members.

  • Performs related duties as required.

  • As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP.

Knowledge, Skills & Abilities

  • Ability to plan, direct and supervise the work of staff performing human resource functions.
  • Considerable knowledge of the principles and practices of personnel administration.
  • Considerable knowledge of employment laws and policies.
  • Excellent organizational, interpersonal, and written/oral communication skills.
  • Knowledge of and skill using various software tools, such as Word, Excel, PowerPoint and Outlook. 
  • Ability to adhere to procedures and maintain strict confidentiality.
  • Ability to learn PeopleSoft and other software required to perform duties.
  • Ability to exercise judgment and discretion in establishing, applying and interpreting departmental policies and procedures.
  • Ability to identify and analyze problems and possible solutions to support established goals. Ability to analyze complex problems and prepare recommendations and working procedures.
  • Ability to develop and maintain effective working relationships with co-workers, other City departments, and the public, representing the airport in a positive manner.
  • Ability to express ideas effectively, both orally and in writing. Ability to prepare and present clear and concise reports, correspondence, and other written materials.  
  • Ability to analyze statistical and historical data, apply and use results for process changes, report writing, and presentations.
  • Ability to identify and effectively respond to issues, concerns, and needs. Ability to actively pursue and develop new ideas, methods, and procedures to meet changing situations.

Physical Requirement:

This position is primarily sedentary in nature and requires long periods of sitting and using a computer.  It may occasionally require lifting of up to 20 lbs. and carrying items for short distances.

General Information:

  • Primarily works business hours, Monday through Friday. Subject to calls and work during irregular hours, overtime, and emergency calls back to work.
  • Valid driver’s license in the state of residency and ability to obtain and maintain a City Driving Permit.
  • Ability to pass a background check in advance of the start date required. Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.

Preferred Qualification

PHR or SPHR Certification preferred.

Major coursework in Human Resources Management, Business or Public Administration, Psychology, or a related field of study. Experience must include involvement in handling employee relations issues. 

Minimum Qualifications

High School Graduate or Equivalent and seven year(s) of related work experience




2 Year College Degree and five year(s) of related work experience




Bachelor's Level Degree and three year(s) of related work experience




Master's Level Degree and one year(s) of related work experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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