Skip to Main Content

Utilities Services Manager - Field Operations #2405-241500-02

Date Opened
Thursday, May 16, 2024 9:45 AM
Close Date
Thursday, May 30, 2024 11:59 PM
Charlotte Water
  • $84,443.00 - $93,825.00/year
Employment Type
  • Full Time


Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion.  We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council.  We value competent, skilled candidates with a customer service focus to work in a team environment.


The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


This position manages and directs the support functions of the Field Operations Division over 360 employees. The  areas of management include Budget administration, Stockroom, Human Resources, and IT projects; participates in divisional planning, leads, and facilitates change within the organization. Performs special assignments and prepares reports which include extensive internal and/or external contacts of a difficult or advanced nature. This position will report to the Chief of Operations and provide direct support.

Major Duties and Responsibilities

Manages and directs support functions of the Utilities distribution and collections systems to include budget administration, human resources, IT projects, and divisional planning.
Provides budgetary oversight, monitoring appropriations, encumbrances, and allocations.
Analyzes data and indicators to identify trends and recommend action if necessary.
Provides leadership to the liaison function with partner agencies, Charlotte Water divisions and city departments as well as community organizations. Attends public meetings as necessary.
Evaluates work processes, procedures, organizational structures, resource needs and overall divisional productivity.
Resolves issues that arise between operations and support staff.
Provide direct support to the Chief of Operations to assure support services are provided to operations areas.
Must be able to define problems, establish facts and draw valid conclusions.
Manage and supervise a team of two (2) direct reports.
Lead change and new initiatives within the division 
Attend Collections and Distribution school to obtain first level certification knowledge.
Other duties as assigned.

Knowledge, Skills & Abilities

Demonstrate high degree of professionalism, frequent inter- and intra-departmental interaction, supervisory skills.
Strong computer skills using spreadsheets, databases, word processing and flow charting.
Ability to learn new information/ processes and train employees and managers.
Ability to manage and lead a diverse team. 
Ability to work in a fast-paced environment.
Ability to work independently and establish relationships with other employees.
Excellent verbal and written communication skills and make presentations.
Demonstrate proficiency with City financial software, familiarity with statistical analysis, purchasing and contract administration as well as principles, practices, and methods of budgetary management.
Strong organizational skills.
Knowledge of financial policies and procedures.
Knowledge of PeopleSoft, Concur, Finance and Procurement

Preferred Qualification

Knowledge of the Collections and Distribution Systems operations
Knowledge of the 811 system and damage prevention laws of North Carolina

Minimum Qualifications

Requires a Bachelor’s degree with five (5) years of relevant office/business management experience. 
Must have the ability to obtain a City Driving Permit.


$72,946 - $81,050 Commensurate with Experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

If you have technical issues submitting your application, click here.

Table displaying apply links.