Skip to Main Content

Utilities Services Manager - Environmental Management #2405-241500-01

Date Opened
Friday, May 10, 2024 8:00 AM
Close Date
Wednesday, May 22, 2024 11:59 PM
Charlotte Water
  • $84,443.00 - $93,825.00/year
Employment Type
  • Full Time


Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion.  We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council.  We value competent, skilled candidates with a customer service focus to work in a team environment.


The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


This position manages and directs the administrative support functions of the Environmental Management Division (EMD) of Charlotte Water, including operations and capital budgets.  The Utilities Services Manager work involves managing areas such as, training and certifications, EMD administration, human resources (HR), fleet management coordination, asset inventory and asset tracking, purchasing; contract negotiation for the division, participating in division wide planning efforts, leading, and facilitating change within the organization, and assuring support services are provided to operation areas. This position also performs special assignments and prepares reports which include extensive internal and/or external contacts of a difficult or advanced nature 

Major Duties and Responsibilities

Manages and directs administrative support functions for EMD, including human resource investigations, training and certifications, budget administration, budget tracking, and divisional procurement needs.  
Supervises and coordinates work activities of assigned administrative staff; assigns work, monitors status of work, and inspects completed work.  
The Utilities Services Manger participates and provides input with staffing decisions relative to hiring, progressive performance management, termination, and promotional opportunities.  The Utility Services Manager evaluates staff performance, mentors staff, and aids with career development.
This position leads and manages the divisions management and planning for budget creation, and budget analysis. Provides budgetary oversight, monitors appropriations, encumbrances, and allocations as well as external client billing.
Monitors and administers budgets; reviews and approves transactions for accuracy and completeness, research invoice issues, monitors budget and allocations, monitors contract amounts, and monitor vendor expenses.
Creates, generates, and complies data to support division service level changes. 
Provides leadership and liaison function with partner agencies, Charlotte Water divisions, and City departments as well as community organizations.  Attends public meetings as necessary.
Assists in implementing department goals, establishing objectives, effecting strategic plans, and leading efforts in benchmarking, time studies, and complex cost analyses. 
Facilitates complex purchases that require assistance from Charlotte Water Procurement, Cooperative Purchase Agreements, City Manager or City Council approval.  Handles division contract administration, and coordinates capital equipment purchases and maintenance/support agreements.
Analyzes statistics; tracks costs; tracks and monitors balances scorecard metrics. 
Tracks, monitors, reports, and coordinates fleet inventory.
Evaluates work processes, procedures, organizational structures, resource needs, and overall division productivity.
Assists the division manager in resolving issues that arise between operations and support staff.
Works to assure support services are provided to operations areas.
Participates in emergency response and simulations.
Performs other related job duties as assigned.

Knowledge, Skills & Abilities

Knowledge of utility finance and operations.
Skill in communicating in a professional manner, both verbally and in writing.
Ability to lead effectively.
Ability to analyze and solve problems.
Ability to exercise independent judgement.
Ability to facilitate change

The work is sedentary work and requires exerting up to 10 pounds of force occasionally to move objects. Additionally, the following physical abilities are required: manual dexterity, grasping, handling, perceiving sounds at normal speaking levels, distinguishing among sounds, mental acuity, reaching, repetitive motion, speaking, talking, visual acuity in data/observations, and walking.

Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.

Minimum Qualifications

Bachelor’s degree from an accredited school; master’s degree preferred.
Five (5) years of related office and business management experience.

Licenses, Certifications or Registrations: 
Requires a valid driver’s license.


$84,443.00 - $93,825.00 Commensurate with Experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

If you have technical issues submitting your application, click here.

Table displaying apply links.